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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,366 Reviews

2,366 Reviews of Autohaus on Edens - Service Center

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March 11, 2019

I can help you I like the attitude of the people who work at Autohaus. Ken Tom Julie-They are helpful and do their job joyfully. The women especially the taller one More

by RHORWITCH
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Youkhana, Julie Michel
Mar 13, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear your experience with our team was exceptional! Your wonderful compliments will be passed onto our service department. We appreciate your business and look forward to seeing you again soon!

March 11, 2019

Didn’t even start working on my car until the next day Made appointment weeks in advance, brought car in at 9:15 am, heard nothing until after 5:00 pm, was told they hadn’t looked at my car yet. More

by GERALD F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Lood
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2019

Service A I always feel I am a valued customer when I bring my car to Autohaus for service. Tom Lood always makes time for me and his customer service is outs More

by Jillz_59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Autohaus on Edens responded

Hi Jill, Thank you for the 5-Star review. We are glad to hear that Tom Lood and Cindi Link continue to take great care of you. We appreciate your patronage!

March 11, 2019

Painless service Was offered a loaner even though I did not have an appointment. As a result, I was not in any hurry to get the work done. Car was returned very clea More

by LYNNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Mar 13, 2019 -

Autohaus on Edens responded

Hi Lynne, Thank you taking the time to review our dealer. We are glad to hear that Tom Lood, Cindi Link and Julie Michel took great care of you. We appreciate your patronage!

March 11, 2019

It was great! Tom was very accommodating in setting up the appointment and everyone was efficient and friendly. I would recommend the prepaid service option. It m More

by debbieackerman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2019 -

Autohaus on Edens responded

Hi Debbie, Thank you for the 5-Star review. We are glad to hear that Tom Lood continues to take great care of you. We appreciate your patronage!

March 09, 2019

Tom is excellent. Easy to get the job done. Autohaus even reminds you of the services due. I has a loaner to make the job easier and found out 2 new tires were needed More

by STACY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2019 -

Autohaus on Edens responded

Hi Stacy, Thank you for the 5-Star review. We are glad to hear your experience with Tom Lood was exceptional! We appreciate your business and look forward to seeing you again soon!

March 09, 2019

Too long a wait Took 2 hours to just get an answer if my speaker trim piece could be fixed with or without warranty. My car is still under cpo warranty btw. My local More

by RAYBAPPADITYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Autohaus on Edens responded

Hi Bappaditya, Thank you for taking the time to share your concerns. We looked into the matter and it appears that the total service time was 1 hour and 14 minutes. We apologize if this amount of time was unreasonable for you but in actuality is quite logical considering that we performed a complimentary multi-point inspection, reattached a trunk lid letter, and analyzed the speaker trim piece situation. We understand that you have a CPO warranty. However this type of warranty will not typically cover a speaker trim piece. We think it is great that your local mechanic helped you out. But of course they are going to position themselves to be the hero in this situation. Which is easy to do when any party is reacting to something that has already happened. We are sorry for your disappointment with the quality of the speaker trim. If you need any assistance in the future we will be happy to help.

March 09, 2019

The best service They offer professional service and get the job done the first time without question, every time I’ve been there I’ve been completely satisfied More

by jackreagans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
March 05, 2019

Professional and timely service From the appointment to the completion of requested service A, everything was satisfactory and reasonable as usual. Prem Parikh is always knowledgeabl More

by IN-CHANG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Mar 07, 2019 -

Autohaus on Edens responded

Hi, Thank you for the 5-Star review. We are glad to hear that Prem Parikh continues to take great care of you. We appreciate your patronage!

March 05, 2019

They never fail Somehow theyr never fail serving you and keep you mobile no matter what. Came in for a lightbulb replacement, got a brand new car to drive home (seved More

by Bert.tevel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Mar 07, 2019 -

Autohaus on Edens responded

Hi Bert, Thank you for the 5-Star review. We are glad to hear your experience with Prem Parikh was exceptional! We appreciate your business and look forward to seeing you again soon!

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