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2,366 Reviews of Autohaus on Edens - Service Center
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April 15, 2019
B service Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was given updates "(not done yet") at the end of Wednesday and Thursday. I have always given a very high rating for service but this time I was incredibly disappointed. Apparently, the service department was understaffed and over loaded. Tom did his best to assuage my frustration.Additionally, I think all loaners should be near full before loaned to clients. More
by AJFLY1217
Verified Customer
April 15, 2019
Thanks My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. More
by aimes3773
Employees Worked With
April 12, 2019
Excellent service as always I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask fo I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask for him. Thanks Tom More
by RODODELATORRE
April 11, 2019
Excellent service experience I came to Autohaus because Ken Dunaway, one of the assistant service managers, was recommended to me. He listened and understood my unique mechanical I came to Autohaus because Ken Dunaway, one of the assistant service managers, was recommended to me. He listened and understood my unique mechanical issue. He related it accurately to his AMG tech and the issue was found and fixed in one visit. He worked with me verifying which service items to perform at this time. He called and updated me. Car was done on time and was spotless. 5 stars. More
by MUDCARGT
Employees Worked With
April 11, 2019
Excellent in every way Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase ca Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase cars any where but here. More
by CFS66
Employees Worked With
Other Employees :
Nick Gioulos, Mike Mesic, Julie Michel, Mark Hoegler
April 11, 2019
Have to go back Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a u Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a update, but why didn’t they do that when they had my car all day. More
by NEWNIX1
April 06, 2019
Very professional, very nice and understanding. Cindi Link has always stood out as a friendly, competent and professional employee from start to finish, always with a smile and willing to help. Cindi Link has always stood out as a friendly, competent and professional employee from start to finish, always with a smile and willing to help. More
by MIKE.MCGILL
April 02, 2019
Car repair I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the resul I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the results. I have full confidence in the service department at Autohaus on Edens. More
by TINAMARIEKIRST
April 01, 2019
3 visits to fix same issue, almost 1 month in the shop In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eve In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eventually transmission replaced. Apparently alot of time to get Mercedes to accept their own extended warranty! On last visit, had routine maintenance (service A) performed. The rear tires were underinflated and the tire warning lights went on as I drove home! More
by no name
Employees Worked With
March 29, 2019
Thank you I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip to have my service done there. Tom initially didn’t think he could fulfill my service appt but then was able to do so and more. I appreciate all the help in taking care of the items needed. More
by HEALTHIERGREEN
