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Autohaus on Edens

Northbrook, IL

4.7
3,128 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,128 reviews

February 22, 2024

Big shoutout to Manny, the car guru extraordinaire! He made my used car purchase a good experience, which is not usually the case when buying cars. He was very patient and kind and I enjoyed his laid-b More

by SMD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuel Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2024

Reliable and consistent Good in quality or performance; service I'm able to be trust. Ryan Mulhern - excellent CSM More

by PAWEL.MARCINIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

I had Great service. I had Great customer service. Quick Turn around. Satisfied customer. Appreciated the ride to Work More

by AKAANNA806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

Alejandro provided amazing customer service. He made sure I was kept well informed while my car was in service. He provided detailed information on the work needed to be done and the time to com More

by VALERIE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

Rob our salesman was excellent about describing the GLB 35 and taking us on a test drive More

by ROBERTRYSKE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
February 20, 2024

Ryan is very customer friendly and accommodating with scheduling. He even came out to my car to replace a broken license plate frame after the planned service was completed. More

by JONESJJIE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2024

Eddie took care of the car performed B service, feels good to come back to the people you can trust. Highly! recommended. More

by MT_WMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2024

Deceptive seven day warranty was not honored and effort to return vehicle was denied. Had previous repairs evaluated by professional in promised seven day return window. Concluded with professional help More

by SPINNER55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Maksym Wojciechowski
Feb 15, 2024 -

Autohaus on Edens responded

First and foremost, thank you for taking the time to share your feedback. While it's encouraging to hear that aspects of your buying experience, such as pricing transparency, trade-in experience, and the purchase process, met a 5-star standard, we are genuinely disheartened to learn of any dissatisfaction you've encountered post-purchase with your vehicle. Regarding the 7-day exchange policy on certified pre-owned Mercedes-Benz vehicles, we aim to be as clear and supportive as possible in its application. This policy is designed to offer peace of mind and flexibility, allowing for exchanges in instances where unforeseen mechanical issues arise. However, we regret any misunderstanding regarding the policy's scope, particularly concerning the pre-identified blemish that was already noted and touched up prior to your purchase. We understand how disappointing it can be when expectations around post-purchase support are not met, and we are committed to ensuring our customers feel supported and valued throughout their entire experience with us. In light of your concerns, we would appreciate the opportunity to discuss this matter further with you and explore how we might address any unresolved issues to your satisfaction. Your trust in our dealership is paramount, and we are dedicated to reinforcing that trust in every interaction. Please contact us directly at 847-664-4891 at your earliest convenience. We are here to listen and to assist in any way we can.

February 15, 2024

Mr. Morsey was wonderful - accommodating and attentive to our needs, and helpful when we ran into an issue. He went beyond the expected in addressing our needs. More

by YONKELINDA
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2024

The service as well as the service rep. were exactly what I needed when it mattered. The dealer got me in quickly and took care of my daughter’s car putting me at ease. They provided the se More

by Ray Elmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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