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Autohaus on Edens
Northbrook, IL
3,125 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,125 reviews
January 31, 2019
Fast and Easy Routine service is a breeze at this dealership. Greeters are friendly and efficient, car is ready when promised. Great customer experience. Very co Routine service is a breeze at this dealership. Greeters are friendly and efficient, car is ready when promised. Great customer experience. Very courteous -- delicious coffee and snacks in the waiting area too! More
by LASTODDART
Verified CustomerEmployees Worked With
Ernie Bonilla
January 31, 2019
Promt communication. Very helpful Timely communication. Prompt service. Very satisfied finished the work in time co ordinate with insurance company given loaner car Easily call and Timely communication. Prompt service. Very satisfied finished the work in time co ordinate with insurance company given loaner car Easily call and talk to the person More
by BANU123
Employees Worked With
January 31, 2019
Awesome From the time you step inside everyone welcomes you they make you feel like home. The sale Oleg Shmuylovskiy very helpful listen to my needs and mad From the time you step inside everyone welcomes you they make you feel like home. The sale Oleg Shmuylovskiy very helpful listen to my needs and made it happen. Thank you very happy and definitely will visit again for my next MB More
by BULLDOG3.GI
January 30, 2019
Always a great experience Took my car in for maintenance Was greeted immediately by cindi who is always nice, had a loaner before I even finished with my service advisor Ken. Took my car in for maintenance Was greeted immediately by cindi who is always nice, had a loaner before I even finished with my service advisor Ken. Ken is always knowledgeable and nice and had my car back within a few hours. More
by JENKAP
January 30, 2019
Service Ken Dunaway is an exceptional service manager. We are so fortunate to have him assisting us with all of our service needs! We can always rely on him a Ken Dunaway is an exceptional service manager. We are so fortunate to have him assisting us with all of our service needs! We can always rely on him and his experience. More
by mercedes
Employees Worked With
January 30, 2019
Service. I was very pleased that the service was done while I was waiting. Very friendly staff and comfortable waiting area. Overall a very good experience. I was very pleased that the service was done while I was waiting. Very friendly staff and comfortable waiting area. Overall a very good experience. More
by JRUEGE
January 30, 2019
Well Run Operation I called the service department late on a Thursday that my wife's 300 GCL's "Check Engine" light was on. They were able to schedule the car the next m I called the service department late on a Thursday that my wife's 300 GCL's "Check Engine" light was on. They were able to schedule the car the next morning (8:30 am) and get me a loaner. Upon arriving, service manager explained it may take a few days to find issue. No problem as I had a brand new 300 sedan to tool around in. I received a call early afternoon on Monday and picked up the car. Repairs were under warranty (always a blessing) and away we went! More
by SANFORD
January 30, 2019
Excellent customer Service While I was a little frustrated with the last service call, the team headed by Ernie Bonilla really made up for it this round. It’s really nice to k While I was a little frustrated with the last service call, the team headed by Ernie Bonilla really made up for it this round. It’s really nice to know when your voice is heard and responded to in a positive manner. I never like leaving bad reviews, so this review gives me joy to write. More
by JLTENORE
Employees Worked With
Ernie Bonilla
January 30, 2019
Outstanding Dealer Supurb Service, Fair Trade In Value, Exceptional Salesperson. Lori Anderson helped me when I was hit by another driver (totally the fault of the othe Supurb Service, Fair Trade In Value, Exceptional Salesperson. Lori Anderson helped me when I was hit by another driver (totally the fault of the other driver) and kept in touch. I remembered how she went over and above and made sure she was the salesperson when I returned to buy my 2019 model. More
by HARPER.CHUCK
Employees Worked With
Lori Anderson
January 30, 2019
EXCELLENT JOB FOR QUICK NEGOTIATION OVER PHONE. THERE'S NO ANY HARDSHIP TO NEGOTIATE TERM OF LEASE. WHEN I SUGGESTED MY COUNTER OFFER, THEY DID THEIR BEST TO MATCH. FINALLY I SATISFIED THEIR OFFER THERE'S NO ANY HARDSHIP TO NEGOTIATE TERM OF LEASE. WHEN I SUGGESTED MY COUNTER OFFER, THEY DID THEIR BEST TO MATCH. FINALLY I SATISFIED THEIR OFFER. More
by PHAHMIMM
Employees Worked With
Mary Costello, Adrian Botis
