Autohaus on Edens

Great Experience! Tony made the process of buying a new car so pleasant. He was friendly, courteous and definitely understood our needs and wants. My husband and Tony made the process of buying a new car so pleasant. He was friendly, courteous and definitely understood our needs and wants. My husband and I are thrilled with our new car! More

Quick Response Tire Blowout Ken is very personable and always communicates the status of the work. I continue to come to this location because of my relationship with Ken. Ken is very personable and always communicates the status of the work. I continue to come to this location because of my relationship with Ken. More

Excellence at it best I came in to replace an airbag and was treated like a queen...Thank you Tom Lood for your efficiency, speed and kindness! Yes, I am partial Tom Has be I came in to replace an airbag and was treated like a queen...Thank you Tom Lood for your efficiency, speed and kindness! Yes, I am partial Tom Has been helping me with all my Mercedes for almost 20 years My husband and I trust him implicitly! Hands down an amazing experience! More

Excellent service My overall experience at this dealership was great. They were attentive to my needs and dedicated to providing me with exceptional service throughout My overall experience at this dealership was great. They were attentive to my needs and dedicated to providing me with exceptional service throughout the entire process. More

Service B check-up Tom Lood always make sure that my experience is wonderful. Mr. Lood noticed that my rear windshield was broken and made an executive decision to have Tom Lood always make sure that my experience is wonderful. Mr. Lood noticed that my rear windshield was broken and made an executive decision to have it repaired because I was unable. I was very thankful because now I didn't have to wait for my spouse to fix it and who knows when that would be. Thank you. More

Amazing Customer Service! I had gone to buy a Maserati earlier in the day and the customer service was not great, the financing team’s numbers never added up and it just wasn’t I had gone to buy a Maserati earlier in the day and the customer service was not great, the financing team’s numbers never added up and it just wasn’t a great experience. I came to Autohaus and it was the exact opposite, extremely friendly, helpful, and we struck a deal in 30 minutes. Amazing car buying experience! More

Ed Garcia in service is a pleasure to deal with. The the reason we continue to purchase our Mercedes from Autohaus is because of the exceptional service Ed has provided. Ed has provided service for a The the reason we continue to purchase our Mercedes from Autohaus is because of the exceptional service Ed has provided. Ed has provided service for all the cars in the entire family. More

Terrible Customer Service I had a very negative customer service experience with Mercedes Benz Autohaus On Edens. I test drove a AMG63 Wagon on the lot. The car was not sold at I had a very negative customer service experience with Mercedes Benz Autohaus On Edens. I test drove a AMG63 Wagon on the lot. The car was not sold at that period of time. Immediately following my test drive, I agreed to purchase the vehicle. We agreed to pay $20k over MSRP. Nobody had agreed to purchase it at that point in time. We began to fill out paperwork. Ten minutes into the paperwork, we were informed that we may no longer be able to purchase the automobile. Another family who had test drove the vehicle before us, but had not yet made a decision as to whether to purchase the vehicle. The Sales Director (Mark Hoegler) then proceed to make me, my wife and our three children wait for 20-30 minutes while the family decided to buy the vehicle or not (and enticed them by indicating that we were waiting to purchase it). We literally sat and waited and watched (after agreeing to purchase the car) while the other family decided whether they wanted to buy it on the same terms. They eventually decided to buy it - we were given the option to join the waitlist - which is approximately 18 months. Really poor experience during Easter weekend for our entire family. Should have been a fun experience but turned out to be kinda sad event for the whole family. Wildly unprofessional. Interestingly enough, Autohaus is the only Mercedes dealership in the Chicagoland area that follows that sales policy (i.e., it is not the first to agree to purchase, but the first to test drive that has the right to purchase). While the G Wagon is nice, you dilute the brand by treating people like garbage. More

Service on car Good service work excellent it customer service what's the Garcia the wonderful employee. Need more guys like him in the service department knows how Good service work excellent it customer service what's the Garcia the wonderful employee. Need more guys like him in the service department knows how to treat the customers well More

Eddie Garcia is the best! Eddie Garcia always takes good care of us and the 3 cars we bring in for Mercedes service. Service is performed in a timely manner, and service gets Eddie Garcia always takes good care of us and the 3 cars we bring in for Mercedes service. Service is performed in a timely manner, and service gets it right the first time! More