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Autohaus on Edens
Northbrook, IL
3,125 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,125 reviews
August 16, 2024
The dealership is little dated. On picking up the brand new car, there was TPMS alert on the dash which was not reset. Nice staff but they do not follow up. My car's window sticker On picking up the brand new car, there was TPMS alert on the dash which was not reset. Nice staff but they do not follow up. My car's window sticker was missing. They promised to send it but never did, in spite of reminders. More
by qaiserjamal
Verified Customer
August 15, 2024
We had terrible service and will not be coming back again to this dealer for service. to this dealer for service. More
by T
Employees Worked With
August 15, 2024
They performed Service A but it started next set of problems for the tires right after the service was done. We also called and informed them but no follow up was made and there are no schedule availab problems for the tires right after the service was done. We also called and informed them but no follow up was made and there are no schedule availability for quick check up as well. More
by Varsha Parekh
Employees Worked With
August 15, 2024
Great service. Updates in a timely manner. My rental was perfect and everything went as planned Updates in a timely manner. My rental was perfect and everything went as planned More
by PAMELACOHEN333
Employees Worked With
August 15, 2024
Disappointed that with an appointment the diagnostic did not happen for several days. Why bother having an appointment. When work was done all went well not happen for several days. Why bother having an appointment. When work was done all went well More
by STUCPA1
Employees Worked With
August 13, 2024
This dealership is easy to work with for service, although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but really, they won’t. Or they make you wait at least an hour (discourages using service) even when no one is waiting, and there is no communication. I don’t appreciate the dishonesty about that aspect of purchase. Otherwise, efficient and professionally run. The only other issue with this service is, I dropped a car off on Monday and didn’t receive it back until Friday. I would have appreciated better communication regarding timing, because I share car with an adult child who wasn’t able to drive loaner. More
by ERIN60614
Employees Worked With
August 12, 2024
John continues to provide excellent service; he has helped in the past. Getting a loaner while work is completed is a big plus. helped in the past. Getting a loaner while work is completed is a big plus. More
by B.SHUTAN10
Employees Worked With
August 12, 2024
Always a pleasure to be there and they always provide the great service. Despite living 17 miles away, it's the only Mercedes dealership we bring our car to. great service. Despite living 17 miles away, it's the only Mercedes dealership we bring our car to. More
by 1234MARTYB
Employees Worked With
August 12, 2024
Eddie Garcia is the best. We decided to buy a Mercedes because he is our service guy. Knowledgeable, thorough, and just so nice. We decided to buy a Mercedes because he is our service guy. Knowledgeable, thorough, and just so nice. More
by GGREENB5
Employees Worked With
August 04, 2024
Matt Hoyt did a brilliant job, and was really effective at making the whole purchase easy and efficient. at making the whole purchase easy and efficient. More
by NORABURGESS
