Autohaus BMW - Service Center

Friendly Service Chris Clem has been my goto service advisor at BMW Autohaus. I feel that he has my best interests in mind any time I bring my vehicle in for service. Chris Clem has been my goto service advisor at BMW Autohaus. I feel that he has my best interests in mind any time I bring my vehicle in for service. I've never felt the typical up-sell tactics I've experience at other non-BMW dealerships which has earned the trust I have in Chris and Autohaus BMW. Work performed has always been well documented and clearly communicated whenever my car was ready for pick up. On my most recent visit, the cost of repair for a new AC compressor and door actuators was very expensive. I had to deny the request for service due to the cost, and Chris was very respectful of my decision and not once did he try to pressure me into having Autohaus do the work, nor did he speak badly about the non-dealer repair shop I opted to take my car to. I take my car there because I feel problems are diagnosed correctly the first time, and are repaired to the highest standards. The only downfall Autohaus has going for them is the cost of their parts and labor. If only they could come down in their pricing, I would continue to take my car there. More

Finally a BMW dealership in STL w/ OUTSTANDING Customer Svc! I've been to Plaza. They lie and treat you like you're a burden to them. I've been to West County and they're just plain inept. Finally! Finally, I've been to Plaza. They lie and treat you like you're a burden to them. I've been to West County and they're just plain inept. Finally! Finally, I found a BMW dealership that offers THE BEST customer service of them all in the STL area. Customer service that is on par with the expectation I had when I first bought my BMW. I will never go anywhere else for my service, and next time I'm in the market for a new BMW, I will be going to Autohaus! I recommend you do as well. More

Service Advisor It is always a pleasure to work with Jenifer Burke. She is very professional and knowledgeable. She makes her customers feel appreciated, When the r It is always a pleasure to work with Jenifer Burke. She is very professional and knowledgeable. She makes her customers feel appreciated, When the repair cost are high, she finds a way to make you feel good allowing Autohaus to repair your vehicle. She is one of two service advisors I use. Linda Schafer is the other service advisor I call when I experience problems with my vehicle. Both are very prompt in returning calls. More

BMW Service Excellent service by Mike Crader as always. I enjoy having my car serviced at Autohaus by Mike. They take good care of my cars and give decent discoun Excellent service by Mike Crader as always. I enjoy having my car serviced at Autohaus by Mike. They take good care of my cars and give decent discounts. More

Exceptional Experience The Autohaus experience is second to none. Whenever I visit the dealership for service or to look at a possible purchase of a new or certified used ca The Autohaus experience is second to none. Whenever I visit the dealership for service or to look at a possible purchase of a new or certified used car, I am always greeted by everyone I meet with a warm welcome. Linda Schaeffer, my service coordinator, is always genuinely glad to see me. I never have to wait to get my car in for needed service and a loaner is provided when the work exceeds a few hours. Linda is very good at explaining my options and the costs involved for recommended service. Autohaus mechanics keep my car running like new. Jevon washed my car after the service and it was showroom fresh. I have also worked with Mike Crader and he is also quite helpful and professional. Rather than being a chore, having my car serviced at Autohaus is a joy. They provide a wonderful waiting room with comfortable seating, current newspapers and periodicals, delicious coffee and fresh fruit. There is also internet access and a big screen TV to watch to pass the time if you decide to wait for your car. The BMW boutique is stocked with wonderful unique offerings and the cashier is friendly and efficient. I can't say enough good things about Autohaus. I wouldn't go anywhere else for BMW autos and service. More

Exceptional Customer Experience "Every Time" Having service on your vehicle is inherently an inconvenient event; however, the service team at Autohaus BMW consistently makes this experience excep Having service on your vehicle is inherently an inconvenient event; however, the service team at Autohaus BMW consistently makes this experience exceptional. From the moment I arrive, I am greeted with a genuine friendliness and professionalism. Regardless if the service requirements are small or significant, the service team is first rate each and every time. I’d like to specifically commend Mike Crader for creating my most recent service appointment a truly pleasant experience. Great job! More

what a great service experience I bought my BMW from a different dealer so I was expecting the service experience to lack luster but wow was I wrong. from the moment I drove in the I bought my BMW from a different dealer so I was expecting the service experience to lack luster but wow was I wrong. from the moment I drove in the staff was incredible starting with the greeters to jennifer burke the adviser who was so accommodating and excellent in explaining to me what work was bring performed to my car and why. I will definitely be coming back to see her for my next service More

Always easy Autohaus always makes my service visits easy. Chris did a great job keeping me in the loop as work progressed and also found a way to save me money, s Autohaus always makes my service visits easy. Chris did a great job keeping me in the loop as work progressed and also found a way to save me money, so I'm very satisfied. More

Pleased. I have been impressed with Autohaus BMW; and I found Jennifer Burke, my Service Advisor, to be knowledgeable, helpful and friendly. This dealer's fac I have been impressed with Autohaus BMW; and I found Jennifer Burke, my Service Advisor, to be knowledgeable, helpful and friendly. This dealer's facilities are very impressive. More

Great customer service! I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything s I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything so easy. Scheduling an appointment at a time that is convenient for me is a breeze and when I have something wrong with my car that needs immediate attention he manages to get me appointment that day. As soon as I arrive I'm greeted by several different people who are always so nice and helpful. Chris tells me what service is due for my car, explains my options, pricing and helps me figure out on which repairs my money will be best spent during that visit. If I need one, he always has a loaner car available for me which makes taking my car in for service even more convenient. My time is never wasted when I bring my car in for service, I'm always in and out and on my way as efficiently as possible without feeling like I'm being rushed out the door. Chris always calls me as soon as my car is ready for pick up instead of at the very end of the day like some other places do. This allows me time to pick up my car at my convenience. At no point in my service visit am I kept waiting, from drop off to assessment to pick up and payment everyone is very attentive and friendly. Before my car is returned to me it is always washed and vacuumed which is a nice perk. I highly recommend Autohaus Service Department and definitely ask for Chris. More