Autohaus BMW - Service Center

Exceptional Experience The Autohaus experience is second to none. Whenever I visit the dealership for service or to look at a possible purchase of a new or certified used ca The Autohaus experience is second to none. Whenever I visit the dealership for service or to look at a possible purchase of a new or certified used car, I am always greeted by everyone I meet with a warm welcome. Linda Schaeffer, my service coordinator, is always genuinely glad to see me. I never have to wait to get my car in for needed service and a loaner is provided when the work exceeds a few hours. Linda is very good at explaining my options and the costs involved for recommended service. Autohaus mechanics keep my car running like new. Jevon washed my car after the service and it was showroom fresh. I have also worked with Mike Crader and he is also quite helpful and professional. Rather than being a chore, having my car serviced at Autohaus is a joy. They provide a wonderful waiting room with comfortable seating, current newspapers and periodicals, delicious coffee and fresh fruit. There is also internet access and a big screen TV to watch to pass the time if you decide to wait for your car. The BMW boutique is stocked with wonderful unique offerings and the cashier is friendly and efficient. I can't say enough good things about Autohaus. I wouldn't go anywhere else for BMW autos and service. More

Exceptional Customer Experience "Every Time" Having service on your vehicle is inherently an inconvenient event; however, the service team at Autohaus BMW consistently makes this experience excep Having service on your vehicle is inherently an inconvenient event; however, the service team at Autohaus BMW consistently makes this experience exceptional. From the moment I arrive, I am greeted with a genuine friendliness and professionalism. Regardless if the service requirements are small or significant, the service team is first rate each and every time. I’d like to specifically commend Mike Crader for creating my most recent service appointment a truly pleasant experience. Great job! More

what a great service experience I bought my BMW from a different dealer so I was expecting the service experience to lack luster but wow was I wrong. from the moment I drove in the I bought my BMW from a different dealer so I was expecting the service experience to lack luster but wow was I wrong. from the moment I drove in the staff was incredible starting with the greeters to jennifer burke the adviser who was so accommodating and excellent in explaining to me what work was bring performed to my car and why. I will definitely be coming back to see her for my next service More

Always easy Autohaus always makes my service visits easy. Chris did a great job keeping me in the loop as work progressed and also found a way to save me money, s Autohaus always makes my service visits easy. Chris did a great job keeping me in the loop as work progressed and also found a way to save me money, so I'm very satisfied. More

Pleased. I have been impressed with Autohaus BMW; and I found Jennifer Burke, my Service Advisor, to be knowledgeable, helpful and friendly. This dealer's fac I have been impressed with Autohaus BMW; and I found Jennifer Burke, my Service Advisor, to be knowledgeable, helpful and friendly. This dealer's facilities are very impressive. More

Great Experience I have been doing business with Autohaus for 4 years because of their reputation, I have owned 2 BMW’S. I would recommend my service advisor Dan Wi I have been doing business with Autohaus for 4 years because of their reputation, I have owned 2 BMW’S. I would recommend my service advisor Dan Wirick as he has always been thorough and professional. He meets my service needs and does a great job! More

Dan's the man Dan Warick is remarkably responsive whenever we have a service request. He makes us feel we have specialized attention and are valued as a customer Dan Warick is remarkably responsive whenever we have a service request. He makes us feel we have specialized attention and are valued as a customer More

Great customer service! I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything s I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything so easy. Scheduling an appointment at a time that is convenient for me is a breeze and when I have something wrong with my car that needs immediate attention he manages to get me appointment that day. As soon as I arrive I'm greeted by several different people who are always so nice and helpful. Chris tells me what service is due for my car, explains my options, pricing and helps me figure out on which repairs my money will be best spent during that visit. If I need one, he always has a loaner car available for me which makes taking my car in for service even more convenient. My time is never wasted when I bring my car in for service, I'm always in and out and on my way as efficiently as possible without feeling like I'm being rushed out the door. Chris always calls me as soon as my car is ready for pick up instead of at the very end of the day like some other places do. This allows me time to pick up my car at my convenience. At no point in my service visit am I kept waiting, from drop off to assessment to pick up and payment everyone is very attentive and friendly. Before my car is returned to me it is always washed and vacuumed which is a nice perk. I highly recommend Autohaus Service Department and definitely ask for Chris. More

Mike Crader Excellent, friendly, responsive and attentive as always. Mike's the reason i keep going back to Autohaus. He took excellent care of what turned out Excellent, friendly, responsive and attentive as always. Mike's the reason i keep going back to Autohaus. He took excellent care of what turned out to be an expensive but necessary repair. More

As always, awesome service from Greg Issit First of all, Greg got me right away. He always manages to fit me in, although he is very busy. When I call, he knows me by name and which car I drive First of all, Greg got me right away. He always manages to fit me in, although he is very busy. When I call, he knows me by name and which car I drive. How many people do that? He's super friendly and treats me as a friend. He is very thorough when explaining things to me in a way a layperson can understand. Next, he gets me a loaner right away, I don't even have to wait. Then, he calls me regularly to give me updates on the progress of the service/repair. Then he lets me know exactly when my car is ready and I'm in and out just like that. I can't recommend Greg enough, and it's his fantastic service that keeps me coming back. Please let him know how much I appreciate it. Thanks, Calvin W. Smith More