Autohaus BMW - Service Center

Jennifer's the best! Always a good experience! Very prompt and great communication. They genuinely listen to your concerns about your vehicle and take the time to explain Always a good experience! Very prompt and great communication. They genuinely listen to your concerns about your vehicle and take the time to explain things to you which for people who may be less car repair savvi is a plus. More

Oil Change ended up costing over $1700 and still left happy! Autohaus sets the bar high with outstanding customer service and comfort. I live much closer to West County BMW and after a few trips there was so di Autohaus sets the bar high with outstanding customer service and comfort. I live much closer to West County BMW and after a few trips there was so discouraged and sick of their terrible customer service that I tried Autohaus BMW which was twice the distance of the West County dealership but still so worth the extra drive. I went to get my car serviced for a new oil change and worked with Greg Issitt for this purpose. Greg let me know that my run flat rear tires were shot and needed two new tires and an alignment in addition to a air filter. He offered me a loaner car that was magnificent as he needed to order the tires. Greg also found the reason my windshield fluid lights came on all the time and needed the pump to be replaced. The total came to over $1700.00 but still walked out with a smile that my 2007 BMW 550i was set and ready to roll. Greg was excellent and look forward to working with him again in the future! More

Great Service I've been to this location twice for my M3. My experience with Chris has been excellent. He's direct and always accommodates my schedule. I've been to this location twice for my M3. My experience with Chris has been excellent. He's direct and always accommodates my schedule. More

Great Service Chris Clem in service is knowledgable, thorough, polite and professional. I found my way to Autohaus service because other BMW shops, yes plural shop Chris Clem in service is knowledgable, thorough, polite and professional. I found my way to Autohaus service because other BMW shops, yes plural shops, in St Louis couldn't resolve an issue, Chris got it handled and without insulting me like one of the other Dealers Service Rep. had done. More

Jennifer Burke is simply A-mazing! My car was stalled in the middle of rush hour traffic, and in a panic, I called Jennifer Burke who calmly walked me through the process to get my car My car was stalled in the middle of rush hour traffic, and in a panic, I called Jennifer Burke who calmly walked me through the process to get my car restarted. Jennifer stayed on the phone with me until I was able to move my car to a safe place, apologized for my troubles, and provided me the options to either have my vehicle towed or to drive it to the dealership. I opted to drive my vehicle to the dealership, and during my commute, I received two calls from Jennifer concerning my safety. Upon my arrival, Jennifer was there to greet me, she apologized again from my inconvenience, and had my loaner car waiting. During the entire process, Jennifer was prompt, patient, and professional, taking time to explain all of the details about my repairs. Jennifer was authentic and a pleasure to work with. I was totally impressed with the quality of Jennifer's customer service and with the time frame in which my repairs were completed. Jennifer Burke rocks! More

Excellent Service! We have used Autohaus BMW for all of our service needs in the past several years. Dan Wirick has always done an exceptional job in diagnosing and rep We have used Autohaus BMW for all of our service needs in the past several years. Dan Wirick has always done an exceptional job in diagnosing and repairing our vehicles, and at a fair price. If you need BMW Service in St. Louis, Autohaus is where to go!! More

Jen Burke -- EXCELLENT CUSTOMER SERVICE ALWAYS!! I wanted to take a moment to to say that Jennifer Burke is just an awesome Service Representative who always gives EXCELLENT customer service. Jen's I wanted to take a moment to to say that Jennifer Burke is just an awesome Service Representative who always gives EXCELLENT customer service. Jen's attitude and level of knowledge is just insurmountable. Jen always goes the extra mile and takes on any challenges graciously, patiently and always provides top notch customer service skills. I cannot ask for a better Service Representative at Autohaus and I'm so happy that Jen takes care of all my needs at BMW personally. Thank you Jen -- YOU ROCK!! :) More

Autohaus made sure I made it to my appointment! As my BMW service advisor for several years, Mike Crader is one of the reasons I have been so happy with my BMW and Autohaus. Last week was just one As my BMW service advisor for several years, Mike Crader is one of the reasons I have been so happy with my BMW and Autohaus. Last week was just one of many times he helped me get my car serviced or repaired and back on the road quickly. On August 14 I left home to show a house and noticed the low tire pressure signal on my dashboard. I called my client to explain the situation and to say I would be a few minutes late for our appointment. Then I headed for Autohaus to get my tires checked. Mike was there, found the nail in my rear tire, and determined it could be patched. He also reminded me it was time for an oil change. Within a few minutes Mike had me in a loaner and on my way to meet my clients. By mid-day the next day I had my beloved BMW back. Thanks to Mike and everyone in the service department for making my job easier and for even making sure my car is clean when I pick it up! More

great service department I have been getting consistently great service from Jennifer Burke at the service department. she has a great way of explaining what my car needs. t I have been getting consistently great service from Jennifer Burke at the service department. she has a great way of explaining what my car needs. thanks again More

Always provides outstanding service I called Mike Crader regarding a needed repair. He arranged an appointment that got the me in ASAP and lined up a loaner vehicle to drive while mine I called Mike Crader regarding a needed repair. He arranged an appointment that got the me in ASAP and lined up a loaner vehicle to drive while mine was being worked on. Mike is an outstanding listener and makes sure he understands what the customer needs before completing the service order. His years of experience with BMW enable him to ask the right questions, which helps both the customer and the mechanic get the job done right the first time. I have been Mike's customer before and I always am glad to get his help when my car needs some attention. He has a great sense of humor, is easy to work with, and always provides outstanding service. More