Autohaus BMW - Service Center

First off - let me say that I am a BMW enthusiast. I've owned BMW's for over 30 years so I am well-grounded in the brand, the BMW ownership experience, and the automobiles - in quite fine detail. I've owned BMW's for over 30 years so I am well-grounded in the brand, the BMW ownership experience, and the automobiles - in quite fine detail. The car that I brought into Autohaus is a low mileage, mint condition 2006 M3. This car is very important to me - so the decision on where to take it for service was a studied and deliberate one. The service that I experienced on this visit to Autohaus (April 4th 2014) was absolutely outstanding - and believe me, I am extremely particular. Chris Clem did a fantastic job coordinating the service - taking an ownership interest to ensure that the car was handled with great care and that the service was accomplished in a thorough fashion. My sense through the experience was that Chris is a car enthusiast himself, and therefore has a very intuitive sense of what a customer who is an enthusiast expects from a service perspective. Consequently you don't have to spend a lot of time explaining what you expect to Chris - he immediately just "gets it." The value and quality of this approach to me is in keeping with the value and quality of the vehicle itself. Bottom line - the service experience could not have been handled better. I am very satisfied with Chris's work, with the quality of work done by the BMW technician (this was an expert and skilled professional for sure), and Autohaus overall. Very highly recommended! More

I could not have been more happy or satisfied with the customer service I received at the Autohaus. They got my car in right away. I did not have to wait. They had a loaner car ready for me to drive. customer service I received at the Autohaus. They got my car in right away. I did not have to wait. They had a loaner car ready for me to drive. I dealt with Chris Clem and he could not have been more helpful or friendly. My car was repaired within a days time and came in under the price I was originally quoted. An excellence experience. More

Great Customer Experience I recently visited Autohaus BMW in St. Louis. Chris Clem worked with me to get my BMW serviced in a timely manner. He got me into a loaner vehicle a I recently visited Autohaus BMW in St. Louis. Chris Clem worked with me to get my BMW serviced in a timely manner. He got me into a loaner vehicle and properly set my expectation to plan on keeping the loaner overnight due to the workload. First thing the next morning I received a call that my car was ready and to come by at my convenience. When I picked up my car it was clean and finally back to good working order. Once home I realized I had left my Ipad in the loaner vehicle. That vehicle was already back on the road and Chris tracked down the car's driver and was able to get my ipad back to me very timely. Overall a great experience. I would recommend Chris and his team. More

Excellence In Service I have had an excellent association with Autohaus BMW since 1998 when I purchased a new 328i for my wife. Throughtout the years Mike Crader has been m I have had an excellent association with Autohaus BMW since 1998 when I purchased a new 328i for my wife. Throughtout the years Mike Crader has been my service contact, almost exclusively. I can honestly credit him for the excellent service that I have received over the years. More

This was my first experience with Autohaus BMW service. My initial call was promptly answered by Chris Clem who then took complete ownership of my needs. He took the time to thoroughly understand the prob My initial call was promptly answered by Chris Clem who then took complete ownership of my needs. He took the time to thoroughly understand the problem I had with the car and scheduled a convenient appointment for me to have the car analyzed and repairs recommended. When I arrived for the appointment Mr. Clem was waiting for me with everything prepared in advance and I was in and out of the dealership in a matter of minutes. Later that day, as promised, he called me with a clear and concise explanation of the required repairs, verified the parts were in stock, provided an itemized list of the parts and labor cost and an expected time of completion. I authorized the repairs and everything was completed as he said they would be. When I arrived to pick up the car and settle my account once again Mr. Clem had everything prepared in advance. My account was settled promptly and hassle free with Chris there to make sure things went smoothly. Chris Clem was polite, prompt and knowledgeable throughout the whole process. Autohaus should be proud to have him as a member of their team! I will certainly come to Autohaus from now on for servicing my BMW. More

During the past 10 years I've received excellent service from many employees of Autohaus BMW in St. Louis. I have five BMW cars and all are well cared for by the nice folks at Autohaus. Brian Fische service from many employees of Autohaus BMW in St. Louis. I have five BMW cars and all are well cared for by the nice folks at Autohaus. Brian Fischer in the Parts Dept. has been particularly helpful with Dinan upgrades and other performance modifications for all of my cars. Both Brian and Gregg Issitt, my service advisor, take time to answer my questions and provide useful information. During the past decade I've had A LOT of service work performed by the technicians at Autohaus and I remain a happy and satisfied customer. I've also had several carbon fiber spoilers, a rear diffuser, and multiple body panels painted and installed by the Autohaus body shop and I've been pleased with their work too. Excellent service and fair pricing have kept me a loyal customer at Autohaus BMW. More

Brought in my Z4 to BMWAUTOHAUS for a few repairs. From the moment I stepped in they have been VERY helpful to me, they gave me a loaner vehicle and provided me with great customer service! I also felt ver the moment I stepped in they have been VERY helpful to me, they gave me a loaner vehicle and provided me with great customer service! I also felt very fortunate to have Jennifer Burke as my service advisor. Very friendly and respectful. She thoroughly explained to me what was going to be repaired on my car, and if I didn't understand something she took her time to educate me on the specific repair. My experience with her customer service was beyond amazing; going all the way from friendliness to phone call updates regarding my vehicle. I highly recommend BMW AUTOHAUS AND Jennifer Burke as a service advisor! Overall, great experience! More

My dealer of choice since 1985. They are without peers in the industry. From the moment I pull in until I leave, I'm pampered. the industry. From the moment I pull in until I leave, I'm pampered. More

Chris Clem was great to work with. I am retired from the automotive service industry and I very much appreciated Chris's professional and knowledgable service. The work was completed when promised and it w automotive service industry and I very much appreciated Chris's professional and knowledgable service. The work was completed when promised and it was a pleasure to work with him. I would definitely request Chris again. More

Incredible people, Professional, yet the most comfortable and friendly place to go for service and sales. Very Honest to work and deal with. They put You first and foremost ! In all of the years I have work and friendly place to go for service and sales. Very Honest to work and deal with. They put You first and foremost ! In all of the years I have worked with Linda and my 4 BMW's since 2001 she has put me at ease and realized that I have questions and cost factors I look at. She has always been up front with a smile and very helpful in my situation with every car I bring her. I am shown my options for my service and everything is explained. The staff at AutoHaus is also very friendly and will take time to talk with you no matter how busy they may be. At present time we are trying to make a decision as to extend a warranty or step into a new X3. Bob Warner has been very prompt in calls and makes us feel like we are understood in what we are looking for in our situation with this new purchase. Rick with extended warranties has been very helpful and did not try to over sell and understood that we may want to look at a new purchase. Of course it probably scares them with my long hair and very casual dress with a nick name ozzy when I walk in ! My point is that it doesn't matter. They treat you with respect and honor in the fact that you have chosen AutoHaus to deal with! Over All my rating on a scale of 1 through 10 would be a 21 for AutoHaus BMW !!! Rock On ! ((oz))===;;; More