Autohaus BMW - Service Center

Autohaus made sure I made it to my appointment! As my BMW service advisor for several years, Mike Crader is one of the reasons I have been so happy with my BMW and Autohaus. Last week was just one As my BMW service advisor for several years, Mike Crader is one of the reasons I have been so happy with my BMW and Autohaus. Last week was just one of many times he helped me get my car serviced or repaired and back on the road quickly. On August 14 I left home to show a house and noticed the low tire pressure signal on my dashboard. I called my client to explain the situation and to say I would be a few minutes late for our appointment. Then I headed for Autohaus to get my tires checked. Mike was there, found the nail in my rear tire, and determined it could be patched. He also reminded me it was time for an oil change. Within a few minutes Mike had me in a loaner and on my way to meet my clients. By mid-day the next day I had my beloved BMW back. Thanks to Mike and everyone in the service department for making my job easier and for even making sure my car is clean when I pick it up! More

great service department I have been getting consistently great service from Jennifer Burke at the service department. she has a great way of explaining what my car needs. t I have been getting consistently great service from Jennifer Burke at the service department. she has a great way of explaining what my car needs. thanks again More

Always provides outstanding service I called Mike Crader regarding a needed repair. He arranged an appointment that got the me in ASAP and lined up a loaner vehicle to drive while mine I called Mike Crader regarding a needed repair. He arranged an appointment that got the me in ASAP and lined up a loaner vehicle to drive while mine was being worked on. Mike is an outstanding listener and makes sure he understands what the customer needs before completing the service order. His years of experience with BMW enable him to ask the right questions, which helps both the customer and the mechanic get the job done right the first time. I have been Mike's customer before and I always am glad to get his help when my car needs some attention. He has a great sense of humor, is easy to work with, and always provides outstanding service. More

First rate as always I have always considered Autohaus to be the place of choice for BMW service and parts but have not used them in a while. I had a few issues With my ca I have always considered Autohaus to be the place of choice for BMW service and parts but have not used them in a while. I had a few issues With my car including a recall that I wanted to have resolved. I decided that it was time to get the experts involved so I took it to the Autohaus. I am so glad that I did. Greg Issitt handled my service visit and kept me informed and communicated my needs to the technicians. My car is working great and was returned to me clean. The loaner car was a nice part of the experience. I have been using an independent BMW repair shop recently, but no more. The results were not as good as at the Autohaus and what I wanted to get resolved, was resolved by the Autohaus team. I am once again an Autohaus customer. More

Great Job Once Again I called Linda Schaefer regarding some maintenance I needed on my 2006 BMW. Linda immediately got me scheduled and handled all the details with her n I called Linda Schaefer regarding some maintenance I needed on my 2006 BMW. Linda immediately got me scheduled and handled all the details with her normal efficiency. The maintenance was done quickly. The customer service experience was excellent. Thank you Linda. More

Thank You Mike Crader I have worked with Mike Crader on several occasions for services at Autohaus BMW and he has remained consistent with delivering courteous and consider I have worked with Mike Crader on several occasions for services at Autohaus BMW and he has remained consistent with delivering courteous and considerate customer services. He's thorough in providing explanation of what services are required, their priorities and reviewing past service history to ensure accuracy. I am very grateful for his consults, trust his judgment and thankful he's part of the Autohaus team! More

Routine Maintenance 2012 750 Completed in less time than expected and the process was easy. Nice waiting area with complimentary Starbucks coffee and a $20 freebie in the retail Completed in less time than expected and the process was easy. Nice waiting area with complimentary Starbucks coffee and a $20 freebie in the retail shop. More

Always Above and Beyond I always receive great customer service at Autohaus. I most recently brought my 335 in for a routine oil change, My service center consultant, Mike C I always receive great customer service at Autohaus. I most recently brought my 335 in for a routine oil change, My service center consultant, Mike Crader noticed that the brakes sounded a bit squeaky. Consequently he had service proactively assess the brakes and discovered a rotor needed replacing. More

Great Experience at Autohaus BMW Service My experience with the service writers and the quality of work done by the mechanics has always been first class. I used to use another major dealer i My experience with the service writers and the quality of work done by the mechanics has always been first class. I used to use another major dealer in town and their service doesn't compare. The service writers are on time, polite, knowledgeable, and always have a nice car for me when it is needed. The mechanics do it right the first time! More

Excellent Service I was greeted in a friendly manner! I had limited time and was handled in a timely manner!! Chris Clem, the service advisor, took time to familiariz I was greeted in a friendly manner! I had limited time and was handled in a timely manner!! Chris Clem, the service advisor, took time to familiarize me with the loaner car I was "comped"! I also live in Illinois and made a special trip to this dealership in Missouri because of the service department! Facility is very well managed!! More