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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,101 Reviews

2,101 Reviews of Autohaus BMW - Service Center

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December 19, 2023

Completed the work as expected. Service advisor was friendly and let me know what to expect while my car was there. More

by lahooks10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Autohaus BMW responded

We're extremely happy that you had a positive experience, and we're grateful for your feedback.

December 19, 2023

Never a problem getting an appointment. Always greeted with a smile and ready to service you.😊 More

by Msmith3689@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the review! We are happy to be of service and look forward to the next time, take care!

December 19, 2023

I scheduled an appointment and upon arrival BMW was ready for me. I was checked in quickly and smoothly and the waiting area offered a nice variety.. Brittany & Chris helped me with all my questions and I lo More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Autohaus BMW responded

Claire, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

December 18, 2023

They provide great service at competitive prices. And the waiting area is comfortable with coffee, water and snacks. What else do you need / want? More

by CDOYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

"Thank you for your kind words! We're glad you're happy with our service/products"

December 18, 2023

Completed the work ahead of time and kept me informed. Overall very good service check More

by rickryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for service, and your feedback is appreciated. Please visit us again!

December 16, 2023

I have only been here 4 times. Once to buy, instructions not too great, I felt very rushed. Oil changes, efficient, but they don’t automatically rotate the tires? Not sure if that More

by ceisenbarger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

We appreciate you sharing your experience with us and would love for you to get in touch with Autohaus BMW Service about how we can make it better next time!

December 16, 2023

Highly recommend Patty in the service department for dealing with routine maintenance of your BMW. More

by seolandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again in the future.

December 14, 2023

I have purchased 6 BMWs from Autohaus- they have excellent skilled mechanics that work with the service representatives. More

by Maggie P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Lindstrom
Dec 14, 2023 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

December 13, 2023

Brought my car in for a safety recall repair. Not only did they complete the repair, the dealership washed and vacuumed my car!! More

by Cleo W
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Autohaus BMW responded

Hey Cleo, thank you so much for the great review! If there are any other services you need, please feel free to contact Autohaus BMW.

December 13, 2023

Service has been horrible and takes a week to change tires and do an oil change. Even with a pre-scheduled appointment. More

by paulham75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zinaida Bajramovic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

Hi Paul, We are sorry to hear about the delay you experienced in our Service department. It looks like you dropped off on a Friday and picked up the next Friday. The delay was related to waiting for a part, again, we are sorry it took so long. We hope you understand that we want your complete satisfaction and we must accurately complete the work assigned, and we do take your comments to heart. Please have a happy Holiday!

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