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2,204 Reviews of Autohaus BMW - Service Center
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December 10, 2015
Unhappy Customer. I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i aw I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i away feeling that I have obtained the best repairs and car wash in town. Usually that is true, but on 12-9-15 I felt slighted. I brought the car in for a routine safety and emissions test. Chris attended me and was professional and respectful as usual. However, at checkout the cashier became a bit indignant when I asked her if my receipt was ready. I had only asked since I had been waiting for what I perceived to be an inordinate amount of time since the time Chris had informed me that she (the cashier) would call me when all had been otherwise settled. But since so much time had elapsed, I went to the window to inquire if she had yet received any paperwork with my name. She immediately treated me suspiciously. Her tone and body language seemed to imply that my approach to the window was unnecessary at best and maybe even sinister. She did not answer but rather ignored my questions. As she gestured towards the waiting area, the cashier asked me, with a grim facial expression, were you ” waiting over there.” While holding up the repair estimate break out sheet , I said yes and that “Brian” had already explained what I needed. She told me that Brian worked downstairs. In hind sight, I had mis-called Chris, as Brian. To add insult to injury, the cashier remained uncooperative with me. As Chris approached the window he explained that the write up had been delayed due to a revision. He also reminded me that his name was not Brain but Chris. However, I explained that I had been referring to him as Brian since I had arrived close to a couple hours earlier. It would have been nice if he could have corrected me sooner. I further, explained to Chris that the cashier was behaving in a “weird” manner. The cashier then shrugged her shoulders to Chris as to reject my account. Finally, the cashier recognized my name on a receipt and asked if it was my name. I said yes. As Chris returned to his office, I finished the transaction with the cashier…during which time as I signed the paperwork, the cashier apologized. Although we managed to get through the confusion, the attitude of the cashier transformed the whole otherwise excellent experience I am accustomed to at Autohaus BMW. I am an unhappy customer, therefore two stars is my evaluation. More
by BMWDec2015
Employees Worked With
December 09, 2015
Great Service Advisor From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issu From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issues. Very personal feel. More
by vv328i
Employees Worked With
Linda Schaefer
December 09, 2015
Poor Customer Service I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I w I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I was required to sign the checklist, stating the breaks needed immediate attention. When I ask why I was not told about this from the advisor Victor was quick to point out that I was lying about not being told, That it is standard procedure for the advisors to discuss all the information done and ask if the customer has questions. Not once, but three times he called me a liar. Then the advisor was asked about this he did admit he did not talk to me about the vehicle, yet I was called a liar. So when I contacted Kevin about me signing the checklist stating that I understand according to the checklist my breaks are in the red he explained to me that it is not that serious, that is simply a checklist they run upon getting the car in the shop. Well, if it is not that big of a deal, why I am signing with the implication that I understand I am assuming the risk of not addressing the items in red? When I asked about the legal implications, he then brushed me off, stating that is not going too happen and that is not what it is for at all. Yet once again, I am signing assuming responsibility. I am only trying to find out if the service required on my vehicle was done and my car is now back in "specs" but I guess that will never answered or will I ever know unless I pay to have another inspection. More
by Sam
Employees Worked With
Kevin Dwyer, Victor Richards
December 08, 2015
Easy as always Title says it all, Chris Clem and Autohaus make this process easy, I needed to have new tires put on for the season, Chris handled it from working wi Title says it all, Chris Clem and Autohaus make this process easy, I needed to have new tires put on for the season, Chris handled it from working with parts to pick the proper tire, scheduling based on availability and communication on the day of through completion. More
by smfarris
Employees Worked With
November 30, 2015
Autohaus review I really like Autohaus' service department. They are more reasonably priced than other BMW dealers/mechanics in town. Greg Issit is very helpful. He I really like Autohaus' service department. They are more reasonably priced than other BMW dealers/mechanics in town. Greg Issit is very helpful. He is easy to talk to and I feel confident that he is giving me a square deal. This is important for me as a woman, as some places have made me feel as if I might be getting inflated estimates and/or unnecessary work. Not so with Mr. Issit and Autohaus. I appreciate that. I will continue to take my cars there with confidence. More
by Smallaks
Employees Worked With
Greg Issitt
November 26, 2015
Excellent Service Moved to St. Louis a year ago and started to send my car here for maintenance. I've seen mike twice for maintenance and a minor repair under warranty. Moved to St. Louis a year ago and started to send my car here for maintenance. I've seen mike twice for maintenance and a minor repair under warranty. Heis extremely knowledgeable, and the service is always excellent, on time and professional. I would definitely recommend Mike and Autohause BMW. More
by Sheng
Employees Worked With
Mike Crader
November 25, 2015
Awesome service as usual I started buying BMW's from Autohaus because of all the good things I'd heard about the service department compared to the miserable service I'd recei I started buying BMW's from Autohaus because of all the good things I'd heard about the service department compared to the miserable service I'd received at a dealership in Illinois - and I haven't been disappointed. I usually drop off my car after work and talk to either Mike or Linda who are both friendly and helpful, my loaner is ready and I'm on my way home. Picking up my car up the next night is just as easy. More
by Brenda G
Employees Worked With
Mike Crader
November 21, 2015
Chris Clem is AWESOME!!! Customer service at its finest! This service department appreciates you as a customer. Service is quick and your car is returned to you clean! You Customer service at its finest! This service department appreciates you as a customer. Service is quick and your car is returned to you clean! You are treated as family as soon as you enter the parking garage. More
by strull1
Employees Worked With
November 19, 2015
excellent customer service Over the years, I have consistent dealt with the same service consultants who are very professional. They are always available to answer questions, o Over the years, I have consistent dealt with the same service consultants who are very professional. They are always available to answer questions, offer alternatives and continually giving updates on status of any required maintenance. I have nothing but positive experiences with the service team More
by m3 driver
November 17, 2015
Great service, quick turnaround I thoroughly appreciate that BMW leases include all service for normal driving and warranty bumper to bumper but the service team at Autohaus, in part I thoroughly appreciate that BMW leases include all service for normal driving and warranty bumper to bumper but the service team at Autohaus, in particular Chris Clem who I ask for when I need service, is exceptional at what they do. They are polite and always try to accommodate the scheduling needs I have. They also put you in a loaner car that is in great condition and good working order whenever a longer service appointment is needed. I have had experiences with other BMW dealerships in St. Louis and none compare to the straightforward approach and service experience Autohaus offers. I purchase from there, in part, because of this consistency. More
by rrubbelke
Employees Worked With
