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2,204 Reviews of Autohaus BMW - Service Center
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January 14, 2016
bad experience Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I w Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I was out of town. I never received a phone call to let me know the status of the car repairs and when I tried to contact service department I could never get through to anybody two days in a row and finally asked to be transferred to cashier to see if a bill was prepared for my car. This is how I found out that my car was finished and ready to be picked up. During the two times I tried to call the dealership I was put on hold while the phone rang to the service department once for over 15 minutes until I was connected to service writers answering machine. Left a message but did not get a call back. Second day after several minutes, more than 5, I asked to be transferred to cashiers. I was delivered to dealership to pick up car, paid cashier, car was brought around for me to drive back to my home 80 miles away. When I got in car and started it, engine warning light when on immediately, cooling fan began racing and another warning light was on. I hadn't left dealership parking lot yet. I drove into service garage and eventually talked with the service writer, Greg who was very nice, was given a loaner to leave dealership. Within an hour, I was called by Greg to let me know the car was fixed. It turned out that the battery was low possibly due to sitting for the approx. two weeks at dealership. How car got from where it was stored to where I was to pick it up on the lot without someone noticing the obvious problems is interesting. My first service writer was Mike. He's the one who failed to return my message left or call just to let me know car was finished , etc. I wouldn't normally take such time to write this type of review but felt strongly enough about the very bad experience that I would hope that the management would work towards improvement. I am planning to purchase an X5 in the near future to replace a Mercedes SUV. I thought I knew where I would be purchasing it now not so sure. Respectfully Kevin More
by kevin
Employees Worked With
Mike Crader
January 05, 2016
Great Service I am a regular customer at Autohaus and recently took my car in for warranty work. Both Linda and Mike provided excellent service and my washed car wa I am a regular customer at Autohaus and recently took my car in for warranty work. Both Linda and Mike provided excellent service and my washed car was returned quickly. The coffee was also great. More
by Bub
Employees Worked With
Mike Crader, Linda Schaefer
December 29, 2015
Excellent Service for X6 I schedule my appointment for annual review! Appointment was made and a follow up reminder email was sent. Technician was on time and very responsive! I schedule my appointment for annual review! Appointment was made and a follow up reminder email was sent. Technician was on time and very responsive! I waited for my car to be service! The work was completed within the timeframe committed to! Great job! More
by Professional
Employees Worked With
Linda Schaefer
December 23, 2015
Quick oil service before Christmas Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and he provided one the next day. I was in and out in less than an hour. More
by Z4 driver
Employees Worked With
Mike Crader
December 23, 2015
Amazing Service Advisors Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus BMW in St. Louis, MO. Everyone there is amazing. You are treated like royalty from the time you pull in. Chris Clem and Mike Crader give you the best service I have ever experienced. I cannot say enough about these two gentlemen. I tell everyone I know you have to purchase/or service your auto's from Autohaus. Thank you both for going above and beyond customer service expectations! Class Act! More
by bluesfan28
December 22, 2015
Linda Schafer delivers wonderful, friendly service! When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was so wrong! You can still get EXCELLENT service from the trained professionals at Autohaus BMW -- and a LOANER CAR while your car is in the shop -- for about the same you would pay at other BMW (non-dealership) service locations (where you don't always get a loaner car). Plus, all of the service people are really friendly. I've worked with several of them over the years, including Greg and Mike, and I now work with Linda Schafer. She takes the time to help me understand what I need to do to keep my car in top condition. I love Autohaus BMW! More
by jtaus
Employees Worked With
Linda Schaefer
December 17, 2015
Greg Issitt sets the bar. Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Kno Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Knowledgible & courteous, Greg is the reason I have brought all my BMW's to Autohaus. Kuddos Greg More
by Camper01
Employees Worked With
Greg Issitt
December 16, 2015
Easy Peasy Great service. Dropped off vehicle at 7 am and it was ready before 11 am. Thanks - it made my day so much easier to have flexibility in picking up car Great service. Dropped off vehicle at 7 am and it was ready before 11 am. Thanks - it made my day so much easier to have flexibility in picking up car. Loaner car was wonderful also. More
by FBJ
Employees Worked With
Dan Wirick
December 16, 2015
30 Years of Excellence Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, reserved a loaner. In addition to the warranty service, I had a couple of paint imperfections that needed attention.The detail shop took care of it and returned it in an impeccable state... better than new! Chris Buie, checked to see if I had any further questions about the vehicle functions and Renard checked to ensure that i was happy with work... in a word,awesome! When I doubled back to confirm a navigation upgrade, Linda was with a customer and Mike Crader stepped in to discuss my concerns and together they answered my concerns. More
by glennjjjr
Employees Worked With
Other Employees :
The detail shop performed an awesome job touching up and buffing the car -perfect Thank you Wendy for personally greeting me and ensuring that my concerns were me, Mike Crader, Renard LaSane, Linda Schaefer
December 14, 2015
Great experience at Autohaus BMW My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes later the engine completely shut down. I had the car towed to Authohaus BMW at midnight on a Sunday, and by 7am Monday, I received a call from Greg informing me that the water pump had failed (which typically costs $1,000+ to fix). I was less than thrilled at the prospect of paying $1,000 and not having my car for a few days, but told Greg to go ahead and fix it and call me when the car was ready. A few hours later, I received unexpected good news. Not only was the car already fixed, but Greg was able to work with BMW to cover the entire cost. Greg, Dan and Victor have all been incredibly helpful on this visit and other recent visits. Based on this and past experiences, it is clear that Greg, Dan and Victor are not only concerned about getting customers' cars fixed quickly, but also keeping the customer's costs as low as possible. More
by Doug1234
Employees Worked With
Victor Richards, Dan Wirick, Greg Issitt
