Autohaus BMW - Service Center

Good customer service, ease of making appointment I was disappointed to have to get new front brake service costing almost $1,000 when my car was about 1 week and 1,000 miles out of warranty, but that I was disappointed to have to get new front brake service costing almost $1,000 when my car was about 1 week and 1,000 miles out of warranty, but that's not an issue that Autohaus has any control over. Mike was professional and friendly, and before I left with my loaner car, he had pulled up the likely two prices for my service, with the variable of whether rotors were needed. I appreciated the specifics of his estimates via the search values in the computer, not just a shoot from the hip guess. I certainly see value in having dealerships make repairs, but the price point was 25% higher than other quotes I received from reputable shops in the area who also use BMW certified parts. I'd like to see Autohaus close that gap a little, recognizing that they have overhead and other obligations that smaller repair places don't have. More

Outstanding service! This was my first visit to Autohaus and Greg Issitt went above and beyond. I have never been treated with such care at any other dealer. I will be bac This was my first visit to Autohaus and Greg Issitt went above and beyond. I have never been treated with such care at any other dealer. I will be back! More

Excellent Service Experience! I have known Mike since my first BMW way back when! Mike is always very detailed, very helpful, and always very, very pleasant. He always wants you I have known Mike since my first BMW way back when! Mike is always very detailed, very helpful, and always very, very pleasant. He always wants you to understand the services performed on your vehicle and the services required to keep your vehicle performing at it's best. You couldn't ask for a better service rep than Mike. On my last visit I showed up without an appointment or even an advanced telephone call and Mike went over and above to review my problem, get me signed in and on my way with a vehicle loaner. A great service experience. It's speaks volumes when dealing with people like Mike and I will continue to have my vehicle serviced at Autohaus. More

Amazing service Received great customer service! Mike was extremely helpful and made My service visit very easy and painless! Mike Crader is always friendly and very Received great customer service! Mike was extremely helpful and made My service visit very easy and painless! Mike Crader is always friendly and very easy to work with. More

The system works great Got an email saying my car said it needed oil change. I was able to make the appointment easily on line at a time that worked for me. They were Got an email saying my car said it needed oil change. I was able to make the appointment easily on line at a time that worked for me. They were expecting me, I could wait and the car was done faster than the had allotted, waiting area is nice, with refreshments and internet so I could work. Beyond the oil change that was expected they offered to switch the wiper blades as those can be changed each year, I didn't know that. So it was a good experience. More

Excellent service all around! Patti is the best!! She was extremely professional, personable and she went above and beyond to accommodate my busy, unpredictable work schedule. I lo Patti is the best!! She was extremely professional, personable and she went above and beyond to accommodate my busy, unpredictable work schedule. I love working with good people and will continue to use Autohaus for all my vehicle needs because of her. Thanks for everything, Patti! More

great vibration search Autohaus did a wonderful job in diagnosing and fixing a ghostly vibration in my BMW 750. After working through the obvious (potential) tire issues an Autohaus did a wonderful job in diagnosing and fixing a ghostly vibration in my BMW 750. After working through the obvious (potential) tire issues and a couple of test drives, they located the source of my concern and replaced the offending assembly. With a few tweaks, back to the wonderful, factory new, ride! More

Awesome experience with Chris I was moving out of town in a couple of days and felt something in my brakes. I called Chris, and he immediately got me in. Very courteous, profession I was moving out of town in a couple of days and felt something in my brakes. I called Chris, and he immediately got me in. Very courteous, professional and effective. I will very much miss the Autohaus experience. Thanks Chris! More

Wonderful Experience! I bought my 2016 340i xDrive about a year ago from Autohaus and they were great during that entire experience also. I just brought it in for my first I bought my 2016 340i xDrive about a year ago from Autohaus and they were great during that entire experience also. I just brought it in for my first service and worked with Linda Schaefer and Chris Buie who were extremely friendly and treated me with 1st class and professional service. I was very pleased with how welcoming and helpful they were. They addressed everything I ask with a smile and I even told Linda she did a wonderful job. I look forward to working with her in the future! More

Kudos to Dan Wirick Service Advisor I have owned 6 BMWs and have loved them all. But when it comes to individual service I think it's not because of the dealer, it is because of the serv I have owned 6 BMWs and have loved them all. But when it comes to individual service I think it's not because of the dealer, it is because of the service advisor I work with. His name is Dan Wirick. In my estimation he is the best and awesome. He has gone out of his way to sincerely make me a satisfied customer for over 6 years. He is the only reason I would come back and buy another car. He is trustworthy, knowledgeable and never has tried to over sell me, plus he is just a fun nice guy! I highly recommend him! More