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2,207 Reviews of Autohaus BMW - Service Center
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January 20, 2016
Excellent Service My service appointment at Autohaus was exceptional this morning. I was working with service advisor Patti Kupfer to identify a noise that had develop My service appointment at Autohaus was exceptional this morning. I was working with service advisor Patti Kupfer to identify a noise that had developed in my steering system. She called me prior to my visit this morning and asked if I wanted to continue with my appointment due to inclement weather. When I arrived I was met by Patti and the service team who were both professional and courteous. Patti assured me Autohaus technicians would identify and correct the problem and offered a loaner if my vehicle needed to be left overnight. Technicians quickly identified and corrected the problem with my vehicle while I waited in the customer lounge. Autohaus provides an extremely comfortable lounge with a large screen television, free wifi, free Starbucks coffee, tea and snacks. I have utilized two other BMW service departments in town and Autohaus is far superior. The service personnel are wonderful and Patti is a great asset for Autohaus. More
by fjf888
Employees Worked With
January 19, 2016
The very best service around! I have been going to Autohaus for my purchases and service for several years now. Prior to that, I used another dealership in town. There is no comp I have been going to Autohaus for my purchases and service for several years now. Prior to that, I used another dealership in town. There is no comparison at all. Autohaus has better prices on new and used inventory and their service is exceptional. I typically use Linda in the Service Dept, and she is wonderful! She's very diligent in making sure I'm getting all of the service benefits available to me, not only those I know about or ask for. My car is about to run out of warranty, and she made sure my car received as much preventative care as possible while it was still covered by warranty. She's very friendly and makes you feel like family. They make it very easy to do business with them. More
by Erin H
Employees Worked With
Linda Schaefer
January 19, 2016
Great service I was in for service for my BMW and had the pleasure of working with Patti. She took the time to make sure I was satisfied and seemed to actually care I was in for service for my BMW and had the pleasure of working with Patti. She took the time to make sure I was satisfied and seemed to actually care about me and not treat me as just some customer. More
by birdguy
Employees Worked With
January 14, 2016
bad experience Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I w Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I was out of town. I never received a phone call to let me know the status of the car repairs and when I tried to contact service department I could never get through to anybody two days in a row and finally asked to be transferred to cashier to see if a bill was prepared for my car. This is how I found out that my car was finished and ready to be picked up. During the two times I tried to call the dealership I was put on hold while the phone rang to the service department once for over 15 minutes until I was connected to service writers answering machine. Left a message but did not get a call back. Second day after several minutes, more than 5, I asked to be transferred to cashiers. I was delivered to dealership to pick up car, paid cashier, car was brought around for me to drive back to my home 80 miles away. When I got in car and started it, engine warning light when on immediately, cooling fan began racing and another warning light was on. I hadn't left dealership parking lot yet. I drove into service garage and eventually talked with the service writer, Greg who was very nice, was given a loaner to leave dealership. Within an hour, I was called by Greg to let me know the car was fixed. It turned out that the battery was low possibly due to sitting for the approx. two weeks at dealership. How car got from where it was stored to where I was to pick it up on the lot without someone noticing the obvious problems is interesting. My first service writer was Mike. He's the one who failed to return my message left or call just to let me know car was finished , etc. I wouldn't normally take such time to write this type of review but felt strongly enough about the very bad experience that I would hope that the management would work towards improvement. I am planning to purchase an X5 in the near future to replace a Mercedes SUV. I thought I knew where I would be purchasing it now not so sure. Respectfully Kevin More
by kevin
Employees Worked With
Mike Crader
January 05, 2016
Great Service I am a regular customer at Autohaus and recently took my car in for warranty work. Both Linda and Mike provided excellent service and my washed car wa I am a regular customer at Autohaus and recently took my car in for warranty work. Both Linda and Mike provided excellent service and my washed car was returned quickly. The coffee was also great. More
by Bub
Employees Worked With
Mike Crader, Linda Schaefer
December 29, 2015
Excellent Service for X6 I schedule my appointment for annual review! Appointment was made and a follow up reminder email was sent. Technician was on time and very responsive! I schedule my appointment for annual review! Appointment was made and a follow up reminder email was sent. Technician was on time and very responsive! I waited for my car to be service! The work was completed within the timeframe committed to! Great job! More
by Professional
Employees Worked With
Linda Schaefer
December 23, 2015
Quick oil service before Christmas Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and he provided one the next day. I was in and out in less than an hour. More
by Z4 driver
Employees Worked With
Mike Crader
December 23, 2015
Amazing Service Advisors Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus BMW in St. Louis, MO. Everyone there is amazing. You are treated like royalty from the time you pull in. Chris Clem and Mike Crader give you the best service I have ever experienced. I cannot say enough about these two gentlemen. I tell everyone I know you have to purchase/or service your auto's from Autohaus. Thank you both for going above and beyond customer service expectations! Class Act! More
by bluesfan28
December 22, 2015
Linda Schafer delivers wonderful, friendly service! When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was so wrong! You can still get EXCELLENT service from the trained professionals at Autohaus BMW -- and a LOANER CAR while your car is in the shop -- for about the same you would pay at other BMW (non-dealership) service locations (where you don't always get a loaner car). Plus, all of the service people are really friendly. I've worked with several of them over the years, including Greg and Mike, and I now work with Linda Schafer. She takes the time to help me understand what I need to do to keep my car in top condition. I love Autohaus BMW! More
by jtaus
Employees Worked With
Linda Schaefer
December 17, 2015
Greg Issitt sets the bar. Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Kno Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Knowledgible & courteous, Greg is the reason I have brought all my BMW's to Autohaus. Kuddos Greg More
by Camper01
Employees Worked With
Greg Issitt
