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2,101 Reviews of Autohaus BMW - Service Center
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December 23, 2015
Quick oil service before Christmas Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and he provided one the next day. I was in and out in less than an hour. More
by Z4 driver
Employees Worked With
Mike Crader
December 23, 2015
Amazing Service Advisors Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus BMW in St. Louis, MO. Everyone there is amazing. You are treated like royalty from the time you pull in. Chris Clem and Mike Crader give you the best service I have ever experienced. I cannot say enough about these two gentlemen. I tell everyone I know you have to purchase/or service your auto's from Autohaus. Thank you both for going above and beyond customer service expectations! Class Act! More
by bluesfan28
December 22, 2015
Linda Schafer delivers wonderful, friendly service! When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was so wrong! You can still get EXCELLENT service from the trained professionals at Autohaus BMW -- and a LOANER CAR while your car is in the shop -- for about the same you would pay at other BMW (non-dealership) service locations (where you don't always get a loaner car). Plus, all of the service people are really friendly. I've worked with several of them over the years, including Greg and Mike, and I now work with Linda Schafer. She takes the time to help me understand what I need to do to keep my car in top condition. I love Autohaus BMW! More
by jtaus
Employees Worked With
Linda Schaefer
December 17, 2015
Greg Issitt sets the bar. Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Kno Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Knowledgible & courteous, Greg is the reason I have brought all my BMW's to Autohaus. Kuddos Greg More
by Camper01
Employees Worked With
Greg Issitt
December 16, 2015
30 Years of Excellence Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, reserved a loaner. In addition to the warranty service, I had a couple of paint imperfections that needed attention.The detail shop took care of it and returned it in an impeccable state... better than new! Chris Buie, checked to see if I had any further questions about the vehicle functions and Renard checked to ensure that i was happy with work... in a word,awesome! When I doubled back to confirm a navigation upgrade, Linda was with a customer and Mike Crader stepped in to discuss my concerns and together they answered my concerns. More
by glennjjjr
Employees Worked With
Other Employees :
The detail shop performed an awesome job touching up and buffing the car -perfect Thank you Wendy for personally greeting me and ensuring that my concerns were me, Mike Crader, Renard LaSane, Linda Schaefer
December 16, 2015
Easy Peasy Great service. Dropped off vehicle at 7 am and it was ready before 11 am. Thanks - it made my day so much easier to have flexibility in picking up car Great service. Dropped off vehicle at 7 am and it was ready before 11 am. Thanks - it made my day so much easier to have flexibility in picking up car. Loaner car was wonderful also. More
by FBJ
Employees Worked With
Dan Wirick
December 14, 2015
Great experience at Autohaus BMW My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes later the engine completely shut down. I had the car towed to Authohaus BMW at midnight on a Sunday, and by 7am Monday, I received a call from Greg informing me that the water pump had failed (which typically costs $1,000+ to fix). I was less than thrilled at the prospect of paying $1,000 and not having my car for a few days, but told Greg to go ahead and fix it and call me when the car was ready. A few hours later, I received unexpected good news. Not only was the car already fixed, but Greg was able to work with BMW to cover the entire cost. Greg, Dan and Victor have all been incredibly helpful on this visit and other recent visits. Based on this and past experiences, it is clear that Greg, Dan and Victor are not only concerned about getting customers' cars fixed quickly, but also keeping the customer's costs as low as possible. More
by Doug1234
Employees Worked With
Victor Richards, Dan Wirick, Greg Issitt
December 10, 2015
Unhappy Customer. I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i aw I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i away feeling that I have obtained the best repairs and car wash in town. Usually that is true, but on 12-9-15 I felt slighted. I brought the car in for a routine safety and emissions test. Chris attended me and was professional and respectful as usual. However, at checkout the cashier became a bit indignant when I asked her if my receipt was ready. I had only asked since I had been waiting for what I perceived to be an inordinate amount of time since the time Chris had informed me that she (the cashier) would call me when all had been otherwise settled. But since so much time had elapsed, I went to the window to inquire if she had yet received any paperwork with my name. She immediately treated me suspiciously. Her tone and body language seemed to imply that my approach to the window was unnecessary at best and maybe even sinister. She did not answer but rather ignored my questions. As she gestured towards the waiting area, the cashier asked me, with a grim facial expression, were you ” waiting over there.” While holding up the repair estimate break out sheet , I said yes and that “Brian” had already explained what I needed. She told me that Brian worked downstairs. In hind sight, I had mis-called Chris, as Brian. To add insult to injury, the cashier remained uncooperative with me. As Chris approached the window he explained that the write up had been delayed due to a revision. He also reminded me that his name was not Brain but Chris. However, I explained that I had been referring to him as Brian since I had arrived close to a couple hours earlier. It would have been nice if he could have corrected me sooner. I further, explained to Chris that the cashier was behaving in a “weird” manner. The cashier then shrugged her shoulders to Chris as to reject my account. Finally, the cashier recognized my name on a receipt and asked if it was my name. I said yes. As Chris returned to his office, I finished the transaction with the cashier…during which time as I signed the paperwork, the cashier apologized. Although we managed to get through the confusion, the attitude of the cashier transformed the whole otherwise excellent experience I am accustomed to at Autohaus BMW. I am an unhappy customer, therefore two stars is my evaluation. More
by BMWDec2015
Employees Worked With
December 09, 2015
Great Service Advisor From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issu From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issues. Very personal feel. More
by vv328i
Employees Worked With
Linda Schaefer
December 09, 2015
Poor Customer Service I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I w I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I was required to sign the checklist, stating the breaks needed immediate attention. When I ask why I was not told about this from the advisor Victor was quick to point out that I was lying about not being told, That it is standard procedure for the advisors to discuss all the information done and ask if the customer has questions. Not once, but three times he called me a liar. Then the advisor was asked about this he did admit he did not talk to me about the vehicle, yet I was called a liar. So when I contacted Kevin about me signing the checklist stating that I understand according to the checklist my breaks are in the red he explained to me that it is not that serious, that is simply a checklist they run upon getting the car in the shop. Well, if it is not that big of a deal, why I am signing with the implication that I understand I am assuming the risk of not addressing the items in red? When I asked about the legal implications, he then brushed me off, stating that is not going too happen and that is not what it is for at all. Yet once again, I am signing assuming responsibility. I am only trying to find out if the service required on my vehicle was done and my car is now back in "specs" but I guess that will never answered or will I ever know unless I pay to have another inspection. More
by Sam
Employees Worked With
Kevin Dwyer, Victor Richards
