Autohaus BMW - Service Center

Always a Great Service experience with Chris Clem! While I'm sure other service advisors are good, I've been working with Chris exclusively for 4 years now and I wouldn't want to deal with anyone else. While I'm sure other service advisors are good, I've been working with Chris exclusively for 4 years now and I wouldn't want to deal with anyone else. I have never had a bad experience. He is professional, courteous, responsive, and sensitive to my schedule and conflicting demands. A complete pleasure to deal with! More

Chris Clem is great! I greatly appreciated Dan as my Service Advisor and was disappointed when he left. I asked and he recommended Chris as my Advisor. Chris has totally l I greatly appreciated Dan as my Service Advisor and was disappointed when he left. I asked and he recommended Chris as my Advisor. Chris has totally lived up to all that Dan stated and more. He is very courteous, attentive to my concerns and time requirements, always presenting solutions and and answers that meet the need. Nice to see a bright and courteous young man who is also competent and knowledgeable with a very complicated product (BMWs!). More

Above and beyond Many times auto service departments see a problem in black in white. I felt mine (a major repair to a BMW that was a few months out of warranty) was a Many times auto service departments see a problem in black in white. I felt mine (a major repair to a BMW that was a few months out of warranty) was a shade of gray. Fortunately, Service Advisor Mike Crader saw it the same way and went to bat for me, authorizing the repair at zero cost. It's refreshing when someone says "yeah, that's not right" and takes care of the issue at hand, the kind of resolve that will keep me an Autohaus customer. More

"Great Work!" Patti was extremely helpful and kind. She was able to find me a discount on 4 tires price and loaned me a X5 to drive home. Overall experience was s Patti was extremely helpful and kind. She was able to find me a discount on 4 tires price and loaned me a X5 to drive home. Overall experience was super happy. More

Great service and sales Used night drop off as I live very close to dealership .Service advisor Chris Clem called to advise what caused check engine light to come on ,what th Used night drop off as I live very close to dealership .Service advisor Chris Clem called to advise what caused check engine light to come on ,what the cost would be ,that the part was in stock and my car would be ready in the afternoon . Car fixed , washed and vacuumed and ready when promised. Autohaus sales and service are second to none hard to think of buying any vrhicle other than a Autohaus BMW More

Awesome Cusomer Servive Stopped in to inquire about the next scheduled appointment for my X3. Didnt see the usual consultant I deal with. I thought about coming back because Stopped in to inquire about the next scheduled appointment for my X3. Didnt see the usual consultant I deal with. I thought about coming back because I was in a hurry. A consultant that I'd never seen before was there. Worried that it'd take forever because I thought she might be a newbie, I decided to go to her. Well I must say that I was pleasantly surprised at the outcome. She introduced herself, sat me down and proceeded to take care of me like a pro. She was very pleasant and professional. Got my car in for the service that same day. That was awesome. Needless to say I was quite the happy camper. She has a great personality. I thoroughly enjoyed dealing with her. She truly made my day!!! More

genuine customer service I came in without an appointment and was worried that I would have to wait a long time. I was quickly acknowledged and told that they would be right w I came in without an appointment and was worried that I would have to wait a long time. I was quickly acknowledged and told that they would be right with me. I am not very mechanically inclined and am always apprehensive about bringing my car anywhere for service because I dont wish to be taken advantage of, but I was completely put at ease by an employee named Ethan. He was incredibly helpful and very honest. He listened to my poor description of the issue and walked me through the next steps, being careful to make sure I understood everything. At no time did the experience ever feel disingenuous (which I've felt at other establishments) and Ethan was sincere and helpful throughout the visit. I will gladly come to Autohaus again simply based on my experience with this young man! Thank you Ethan, for making a trip which normally causes me dread one instead filled with excellent service and a genuinely pleasant customer experience! More

Dinan Consultation Chris was great. He was able to help review available Dinan options and consulted on the best option. He had the car in and out as promised. Chris was great. He was able to help review available Dinan options and consulted on the best option. He had the car in and out as promised. More

Linda Schaefer is the BEST I have been coming to see Linda for all of our BMW service needs for years. She is extremely professional, knowledgeable, and treats you like a membe I have been coming to see Linda for all of our BMW service needs for years. She is extremely professional, knowledgeable, and treats you like a member of the family. I wouldn't consider taking my car anywhere else and it is because if Linda. More

Autohaus service is the best - they treat you right. Linda has always gone above and beyond in the treatment of her customers. Had a particular problem this time, and Linda was able to resolve in a very Linda has always gone above and beyond in the treatment of her customers. Had a particular problem this time, and Linda was able to resolve in a very friendly and professional manner. Thanks Linda for your extraordinary service. More