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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,234 Reviews

2,234 Reviews of Autohaus BMW - Service Center

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December 09, 2017

Service at Autohaus outstanding Autohaus has serviced all my BMW's for many years and have always been first class employees and for all areas very detailed and complete. More

by Larry Weigel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2017

Excellent I've worked with Linda Schaefer and Tim McNamee for several years. Linda provides exceptional customer service, working to fit my schedule, making su More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim McNamee, Linda Schaefer
December 05, 2017

routine sevice Patti is great. She really makes a trip a smooth event. Scheduling, loaner, getting in and out is fast and simple. We had to schedule three events More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2017

Best customer service I have had anywhere. it was great. The best customer service I have anywhere . Auto or otherwise, Everyone is the best. Marilyn Gilliam is the best employee ever I have dealt with. More

by john
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
November 30, 2017

Amazing service Ethan was friendly, thorough and was able to answer all questions I had regarding the services I had provided. I would definitely recommend other peop More

by HaleyRenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
November 27, 2017

Incredible Service! The service department at Autohaus is outstanding. From the ease of making an online appointment, their quick checking in process, thorough knowledge More

by KateL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
November 16, 2017

Amazing service as always! We received 5 star service from the initial call all the way through to the delivery of my vehicle. All work was done in the allotted time and for le More

by Scott Nolen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader, Linda Schaefer
November 16, 2017

Most incredible service! If you want the most incredible service experience you need to see Ethan Krysiak and Chris Clem! Very knowledge and excellent customer service! Never More

by bluesfan28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Krysiak
November 14, 2017

Incredible Service I went into the service department because I was having trouble connecting my new iPhone to my 2017 X6. I was greeted by Amanda who was able to help m More

by Memphis326
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
November 13, 2017

Poor Quality Control Took my vehicle to this dealership multiple times for repairs. the most recent time didn't get 5 miles from the dealership before the check engine li More

by hdrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Richards
Nov 29, 2017 -

Autohaus BMW responded

Customer satisfaction is our highest priority at Autohaus. We appreciate it when customers take the time to make us aware of instances where we did not meet their expectations. I have discussed this review with Victor and my service advisors and, with the limited information contained in the review, have not been able to identify a customer or service visit that matches the situation described in this review. I would be happy to talk further about this experience to see if there is something I could do to make things better for you. Also, I can use the information you give me to improve our customer service in the future. Please contact me at 314-880-8411 or by email at kevin.dwyer@bmwautohaus.com. Based on DealerRater online reviews, Autohaus has garnered the award for being the highest ranked BMW dealer in Missouri for customer satisfaction for the last three years running. Again, We take customer satisfaction very seriously and strive to exceed customers' expectations on every interaction. I hope to hear from you soon. Kevin Dwyer, General Mgr.

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