Autohaus BMW

Bob Dedert was great throughout the process. On my initial visit he didn't have the vehicle I was looking for so I gave him my contact information and a day later he came up with my dream car. My hus initial visit he didn't have the vehicle I was looking for so I gave him my contact information and a day later he came up with my dream car. My husband and I would definitely recommend him to others. More

Where to start? Autohaus was the best experience I ever had trying to buy a BMW and won't consider going anywhere else from now on. I had previously been to Suntrup BMW and they are smarmy, scheming an had trying to buy a BMW and won't consider going anywhere else from now on. I had previously been to Suntrup BMW and they are smarmy, scheming and unprofessional. They are the epitome of "used car salesman" and quite frankly I have no idea how they stay in business. Please look up "Orson Guyton" "Suntrup" on Youtube.com so you can see what I am talking about! Or paste this link into your browser: http://www.youtube.com/watch?v=_miSTiq1qFY I was put off buying a new car after that horrific experience for quite awhile, however I needed to get a new vehicle and wanted a BMW (had to separate BAD DEALER from the BMW Brand in my mind) so I went to Plaza BMW since it was closer to my house than Autohaus. I spoke with a sales rep there who spent a lot of time one afternoon working with me to choose a 2010 BMW X6 that happened to be in Maryland instead of Missouri where I live. We could not come to an agreement on price on my trade in (2007 Escalade with low miles) and the salesman kept dragging his feet saying OK let me talk to the people here and see what I can do. The rep was not very attentive to the sale and wouldn't call me back for days at a time. Finally, I told him that I was going to talk to Autohaus since we couldn't come to an agreement on a price and it was taking so long to get things done. I didn't really want to switch to Autohaus since the Plaza rep had spent so much time helping me pick out a car. The Plaza sales rep said "Oh, well if Autohaus offers you with a lower price let me know." I told him if Autohaus met my price with out jacking me around for 3 weeks that I would only call him to let him know that Autohaus had my business. 2 weeks later I still hadn't talked to Autohaus and finally just agreed to a price higher than what I wanted to pay (Plaza wouldn't come down $183 after I came up $3,000) because I just wanted to be finished with it. Plaza wanted me to come in the next day and sign the papers (the end of the month!) but I had a flight out of town for the weekend and could come in to sign the papers. They never put a call in to put the car in Maryland on hold. After I finally called back a week later to find out what was going on with the paperwork, they said there may be a problem with the car in Maryland and tried to steer me to a diffent car. I'd had enough! I called Autohaus BMW and got Karen Walters. I went in and told her what I wanted, what I was looking to pay, what I was looking for for a trade and within 30 minutes we had a deal! WHY HAD I WAITED SO LONG for reasonable customer service!!! Karen was attentive to every detial during the sale trying to track down the car I wanted, but it had been sold. She spent time with me trying to find another similar car, but we couldn't. So I went online put together the X6 with the options I wanted and Karen worked with me in a very prompt, professional and respectable manner. We ordered the car. She called me regularly with updates about the progress. Finally, I had my car. She spent an entire morning walking me through the features of my new car. Joe the sales manager came over and said hello and made me feel welcomed and appreciated as a customer. After the sale I had a couple of issues with the nav system, but both Joe and Karen worked with me to get them resolved. They went above and beyond in service! All I can say is the Autohaus experience is the only experience that treats you like a valued customer. Don't even bother trying another BMW dealear, just go to Autohaus they will treat you right from the get-go!! Great job, guys! More

We were pleased with the friendly and helpful salesman - Booker Wade. We never felt pressured by him and he answered all of our questions. He has the right disposition for the job. This is the second c Booker Wade. We never felt pressured by him and he answered all of our questions. He has the right disposition for the job. This is the second car we have bought from this dealership and we live in Illinois. More

Autohaus provided me with excellent customer service before and after the sale. Brett Midgely was extremely helpful and knowledgeable. He always returned my calls and emails in a timely manner. Autohaus before and after the sale. Brett Midgely was extremely helpful and knowledgeable. He always returned my calls and emails in a timely manner. Autohaus gave me a very fair price for my new BMW 335ix and I would recomend the dealership to anyone who is in the market for a new/used BMW. More

Hello Dealer Rater. My name is Steve Emerson. I worked Hello Dealer Rater. My name is Steve Emerson. I worked for Autohaus BMW over the last 3.5 years and it was the best place to work and buy/lease a ca Hello Dealer Rater. My name is Steve Emerson. I worked for Autohaus BMW over the last 3.5 years and it was the best place to work and buy/lease a car(s). I am writing this review to say "THANK YOU" to every department: Sales, Service, Parts, Collision, Administration, Management, and Ownership. While I was employed at Autohaus, I leased (2) X3's and provided a very nice living for my family. The only reason I left was to pursue my dream of starting my own business. Nevertheless, Autohaus BMW will always be my ONLY choice for BMW, and maintain a very special place in my heart. More often than not, sites like Dealer Rater are only used to point out the negative and rarely focus on the positive. As a result, I would like to take a moment to say, “Keep up the great work, you are the best dealership in town!" Most Sincerely, Steve Emerson More

I dealt with a competitor a year ago and left that dealership so disgruntled and turned off to the car-buying experience. Steve at Autohaus has turned that perception around. He ensured that the exp dealership so disgruntled and turned off to the car-buying experience. Steve at Autohaus has turned that perception around. He ensured that the experience was actually pleasant and I never felt as if he was just trying to sell me the car so that he could hit his sales goal or monthly quota. He never asked that deal-ending question that so many dealers make the mistake of asking: "So what will it take for you to drive home this car tonight?" He was extremely patient and took his time in answering our questions and addressing our concerns. After now owning one and going through the experience, BMW's sell themselves but Steve certainly helped in making the process run as smoothly as possible. I'm now a BMW fan forever and will only return to Autohaus. More

Autohaus has serviced 2 of my cars, neither of which were purchased from them. They always provide a loaner if the repairs are more extensive than an oil change, etc. On more than one occasion they have gone purchased from them. They always provide a loaner if the repairs are more extensive than an oil change, etc. On more than one occasion they have gone the extra mile to help me in a difficult situation. I do some work on my own car, and have often dealt with their parts department. I've usually been very pleased with their pricing. My experience with them has been very positive and I can recommend Autohaus all day long. Although they are the farthest from me, I have little reason to go to any other BMW dealer in St. Louis. Sure, owning an older BMW can et expensive, but I love mine and I feel like Autohaus is on my side. More

I would highly recommend this dealership for purchasing and servicing your BMW. The level of service here is far above what I have experienced at other dealers in town. I highly recommend Brett (internet and servicing your BMW. The level of service here is far above what I have experienced at other dealers in town. I highly recommend Brett (internet sales manager), he always makes sure everything is right. More

Brought my 2007 328i because of a problem with my bluetooth. there were courteous, very nice system of dropping your car off and had my loaner ready. only issue was that they didn't call me the fir bluetooth. there were courteous, very nice system of dropping your car off and had my loaner ready. only issue was that they didn't call me the first day to tell me that the car wasn't ready. on the second day, they called to say that my phone wasn't compatible even though it had been working for the last 10 months. But when I picked it up, they called the technician, who sat in my car with my for 20 minutes, we covered everything and tested several phones. By this time, my phone was working perfectly. I was very impressed with the level of service. All covered by my warranty. More

The salesman listed above outright lied to my wife and I. During the course of our sales process, Brett said repeatedly if we ever needed to have work done on our BMW, all we needed to do was to call him, a During the course of our sales process, Brett said repeatedly if we ever needed to have work done on our BMW, all we needed to do was to call him, and, as he lived near our house, he would arrange a link-up with us after work to switch out cars (ours for a loaner) as long as we were comfortable with him driving our car. He reiterated this point even after the sale was complete, which reinforced the reason we bought a BMW, as the service was at an entirely different level than we had previously experienced. This past weekend (7 Oct 07), the convertible top stopped functioning on our 330ci. When my wife called Brett to take him up on his offer, he said that he was not allowed to trade out cars. As I am a Marine who works in NC, while my wife works full time and takes care of our 4 children, I want her to have every possible convenience at her disposal. Autohaus mentions integrity twice in their mission statement. Additionally, there is no ability to e-mail the Gen Mgr on their website. Only the ability to e-mail a sales rep. More