Autohaus BMW

Both Chris Clem & Bob Dedert, our contact in the sales department, are first class representatives of the dealership and the marque. We enjoyed working with Bob when we bought the first vehicle and sales department, are first class representatives of the dealership and the marque. We enjoyed working with Bob when we bought the first vehicle and he was so persuasive that we bought a second about a year later! Chris Clem is top of the heap when it comes to Service Advisors. Always friendly, completely knowledgable about the vehicles, attentive to need, honest and returns the vehicle on time. It helps that he is a "car guy" himself and appears to thoroughly enjoy being around these BMW's. He has also offered great advice and the same top quality service to a family member who does not appreciate BMW and just wants a car that works! More

This is a fantastic dealership. I have done business with them for many years and Chris Clem is an excellent service adviser. I trust and value his opinion and believe he always looks out for my best interes them for many years and Chris Clem is an excellent service adviser. I trust and value his opinion and believe he always looks out for my best interests. As a lifetime BMW owner, I recommend Chris Clem to anyone looking for the best in the business. More

Autohaus has the best customer service around. Chris Clem is my go to service advisor. He always takes great care of me and my car. Whenever I have an issue with my car I give him a call and he always Clem is my go to service advisor. He always takes great care of me and my car. Whenever I have an issue with my car I give him a call and he always manages to make an appointment for me very quickly, sometimes even the same day. He's so nice and friendly when I arrive for my appointment and always has a loaner car ready for me so I can be on my way to work without any hassles. He's really quick and efficient and I never have to wait long for anything. While my car is being serviced he stays in contact with me to keep me up to date on when it will be ready, if parts are in stock or need to be ordered and how much it will cost. I never have to call him to check up, he's always on top of it. I tell all of my friends with BMWs to go to Autohaus and ask for Chris, he's the best. Thanks Chris! More

This is a great place to have so close and convenient to take my car for service. I know that I'm in good hands when my car requires work. Everyone from start to finish does a great job. Good for Autohaus t take my car for service. I know that I'm in good hands when my car requires work. Everyone from start to finish does a great job. Good for Autohaus that the other BMW dealers haven't figured out what good service is all about. I have the cell phone and e-mail address info for my Service Advisor, and it only takes a simple request to get things taken care of. have a great day! Chris A. More

Plain and simple: Best price and customer service. All done over the phone. Renard is very respectful and straight to the point. I did not have to dance around to get the best price like I have in the pas done over the phone. Renard is very respectful and straight to the point. I did not have to dance around to get the best price like I have in the past at other dealerships and other BMW dealers this time around. I did not have to deal with belittlement or professionalism issues as well. From Chicago to Maryland to NJ to St Louis. This dealership knows not to waste time as their clientele do not have much time to waste. Drove a distance from another state to take delivery of my new BMW. This dealership's reputation is solid, and so is Renard's, and he is willing to assist in any way he can. No argument or back and forth at all. Phone calls are returned the same day, and emails are responded to in a timely fashion. Very professional and appreciated. If there is something you do not like, he will go out of his way to assist or help if he can. Im looking forward to getting my next BMW from this dealership and Renard in the future. As i told him in person "Save big money at Renard's". Tell him this when you see him after you read this review. To laugh a little, yes he was wearing the same red shirt. Hard working man. More

From the moment I pulled in to the beautiful BMW facility I was impressed. Doors opened right on time and I was greeted by a nice young man who directed me where to park and opened the door for me!!Dan Wiric I was impressed. Doors opened right on time and I was greeted by a nice young man who directed me where to park and opened the door for me!!Dan Wirick was right there to meet me and take care of my situation with my BMW 740il. He listened to everything I had to say about the issues I was having. That afternoon Dan called and explained in detail what my car needed, the benefit of why it needed the repairs and the cost involved. I agree to the repairs and he told me he would have the parts the next morning and would call me when the car was ready. My car was ready as promised early afternoon and I went and picked it up! What a wonderful experience at BMW Autohaus! Very impressed with Dan and all the staff including "Davie" the porter who left a note on my front seat letting me know he had washed and vacuumed my car and Kathy the cashier! Thank you Kaylene Anne Cohen More

I never have to wait for help and everyone there is willing to take over if my man isn't there. Everything I need is taken care of immediately and is well done.When my service station is unable to corr willing to take over if my man isn't there. Everything I need is taken care of immediately and is well done.When my service station is unable to correctly diagnois or repair my Beemer, Autohaus knows exaetly what the probem is and fixes it immediately, More

This is the most consistently friendly, efficient and thorough service department I have ever encountered. A+ I truly enjoy visiting the dealership. Linda and Dan could not be better. thorough service department I have ever encountered. A+ I truly enjoy visiting the dealership. Linda and Dan could not be better. More

the response time and attendation was very good. Linda the response time and attendation was very good. Linda did a great job explaing all the issues and was very flexible with the loaner X5 i picked u the response time and attendation was very good. Linda did a great job explaing all the issues and was very flexible with the loaner X5 i picked up the X5 today - so i can't commment yet on the quality of the repair. i have no reason to indicate it isn't 'very good', but it will take some driving time to show the 'proof' that all is OK. overall, we have been very pleased with AutoHaus. However, the labor rates are getting pretty high - and i can't make an assessment on the efficiency of the work - eg. are the total hours actually required for all the work that is done. this is not a complaint - just a fact. thanks for the opporunity to comment. rick ryan More

The individualized care and attention to my vehicle is important. The quality and care of the service people to my requests are excellent. They are equal to the high level of standard set for the perfor important. The quality and care of the service people to my requests are excellent. They are equal to the high level of standard set for the performance of my vehicle. I highly recommend Autohaus to others who seek the same experience. More