Autohaus BMW

Great experience, far beyond other area dealerships I visited a few other BMW dealerships in the St. Louis area, and interacted via phone and email with them, at the same time as I started working with I visited a few other BMW dealerships in the St. Louis area, and interacted via phone and email with them, at the same time as I started working with Brett at Autohaus. Brett's responsiveness and friendliness far exceeded the customer service I expected going into the process, and far exceeded what I received from other dealerships. I did not feel pressured or rushed, and Brett did all he could to expedite the purchase -- we were only in the dealership for a few minutes to sign the papers, and then we were on our way. Autohaus was also the only dealership that let us test drive alone; which was a great way to experience the car without a salesperson with you. Highly recommend the service and professionalism of Autohaus. Will definitely be going back if we are in the market for a BMW again in the future. More

New car Just purchased a new car and love it! They have been very nice. We have a little issue about some spots in the leather- but they are looking into that Just purchased a new car and love it! They have been very nice. We have a little issue about some spots in the leather- but they are looking into that to be fixed. Highly recommend them! More

Happy Car Shopping This was my first time visiting Autohaus and was extremely happy with my overall experience. My sales person Brett was friendly, helpful and knowledge This was my first time visiting Autohaus and was extremely happy with my overall experience. My sales person Brett was friendly, helpful and knowledgeable. There was no pressure like at other car dealers. After the purchase Brett took time to go over all of the features of the car and programmed everything for me. I would recommend Authohaus and Brett to my friends and family. More

Great Service, long term customer Autohaus provides the best customer service I've seen so far. I have bought two cars from Brett Midgley and have been satisfied at each purchase. Stro Autohaus provides the best customer service I've seen so far. I have bought two cars from Brett Midgley and have been satisfied at each purchase. Strongly recommend. More

Review Everyone that I spoke with at autohaus BMW was very professional. They gave me a good price and helped me with a hauler since I was out of state. Bob Everyone that I spoke with at autohaus BMW was very professional. They gave me a good price and helped me with a hauler since I was out of state. Bob dedert was not only professional, he is also a gentleman. Rick in finance was also very helpful with my sale and handled it with expediency. This was one of the best buying experiences I have ever had. I would recommend this dealership to everyone. More

customer I described a sound/symptom to Jennifer. She notified the tech about the issue got the problem fixed on the first visit. Thanks autohaus bmw!! I described a sound/symptom to Jennifer. She notified the tech about the issue got the problem fixed on the first visit. Thanks autohaus bmw!! More

2011 BMW 535i Xdrive Multiple issues from time of purchase Dealership failed to pay taxes/register vehicle within 30 days; the salesman called me to invite me in for an Multiple issues from time of purchase Dealership failed to pay taxes/register vehicle within 30 days; the salesman called me to invite me in for an encore review of the vehicle at that time I informed him that I never received my registration; he said he would check on it and call me back; never received a call back from him; two weeks later I called and was told the emmissions had expired and the taxes had not been paid. NOBODY ever bothered to call me and let me know therefore I was driving with license plates registered to the vehicle I had traded in for over 2 months. UNACCEPTABLE. Dealership failed to enroll me in BMW Assist. This was discovered when the drivers side window would not roll up and I called BMW Assist for help and was told I was not a member This vehicle had front end damage (which I was aware of at the time of sale) and the bumper was not aligned properly with the hood. Very poor workmanship The computer system was calling for service that was not due; the entire system had to be recalibrated; issues with downloading music from a flashdrive to the hard drive; the vehicle was in the shop for 2 weeks Jennifer Burke was great in keeping me informed on a daily basis but for the rest of the dealership I was completely disappointed. More

Service Department Customer Service Jennifer has helped me in the service center many times. She is always very helpful and friendly. She follows up with phone calls and always makes s Jennifer has helped me in the service center many times. She is always very helpful and friendly. She follows up with phone calls and always makes sure my experience there is top notch. Autohaus not only gave me the best price for my new X5, but continually impresses me with their quality of staff and service. Jennifer is an example of the excellent service which one finds at Autohaus. She is a true asset to that dealership! More

Great Experience! Jeremy Frye provided great service from start to finish and then some! He worked with me to help get me in a 2014 BMW X3 which I could not be happier Jeremy Frye provided great service from start to finish and then some! He worked with me to help get me in a 2014 BMW X3 which I could not be happier about. We went through several different options and vehciles before I decided to go with the 2014 BMW X3. He was professional, courteous, and really went to bat for me in terms of pricing. I would highly reccommend Autohaus and Jeremy Frye to anyone looking for a new or used car. Also, when I called Jeremy to ask about insurance minimums he was able to transfer me to Rick would got back to me promptly. Then, Jeremy called me later that same day to make sure I got the answers to my questions that I was looking for. Great service before during and after the sale! More

Chris is Awesome I was having issues with my BMW and was afraid to continue to drive it. I called the service department only to find there where no available appointm I was having issues with my BMW and was afraid to continue to drive it. I called the service department only to find there where no available appointments for at least a week. I took a chance on just walking in hoping I would get the help I needed. Chris came out of his office with a smile and paid close attention to everything I had to say with no interruptions. He assured me that everything would be taken care of, placed me in a loaner, and the rest is history. Chris kept in contact with me during the process informing me of the issues and what needed to be done. This was the best experience I have had so far with the service department and Chris made it happen. More