Autobahn Volkswagen
Fort Worth, TX
Filter Reviews by Keyword
By Type
Showing 520 reviews
Quick. Painless. Car delivered very clean, inside and out. Made an appointment for an oil change. Staff received us without a wait. Service was completed quickly and delivered clean. Had a chance to view the n Made an appointment for an oil change. Staff received us without a wait. Service was completed quickly and delivered clean. Had a chance to view the new models with Matt. More
Daniel Rocks! I had the BEST experience at Autobahn Volkswagon. Daniel provided top knotch service from start to finish. Not only did he get me in a brand new GLI I had the BEST experience at Autobahn Volkswagon. Daniel provided top knotch service from start to finish. Not only did he get me in a brand new GLI in my budget, but he personally picked me up from the Nissan Dealership where I was returning my old car! When we arrived at Volkswagon, he had the car ready to go and had me in and out of there in no time at all. He walked me through the car features and set up my nagivation etc. so I was all set by the time I left. When I signed the lease papers, I did not feel pressured to buy any extra maintanenace packages or protection plans. This is always my lease favorite part of the leasing process, but Autobahn Volkswagon made it a breeze! Definitely go to Autobahn Volkswagon. Great pricing and great customer service - Ask for Daniel!! More
Professional, easy to schedule, work was done timely I worked with Dennis. I scheduled my service on-line (via email to him), and he was always prompt in responding. He did not over-sell any services and I worked with Dennis. I scheduled my service on-line (via email to him), and he was always prompt in responding. He did not over-sell any services and only recommended what my car (GTI) actually needed. I appreciate that. I waited while they did the work, and it was done in a timely fashion. I bought my car from this dealer in 2013, and have serviced it here annually ever since. I previously used another service person (who I also liked a great deal but who now works in a different department), and I will continue to use Dennis in the future. I also thought the price was quite fair, especially since the work is being done at a dealer. Overall, I have had very good experience here - both when buying and servicing the car. More
easy and professional Jesus and Ashly and the shuttle driver (can't remember his name) were all very courteous and professional. I would definitely recommend the service de Jesus and Ashly and the shuttle driver (can't remember his name) were all very courteous and professional. I would definitely recommend the service dept. at Autobahn VW to anyone. More
Very good Bobby Howard is great to work with. He is very customer focused, helpful & knowledgeable. I didn't ever feel pressured or uncomfortable. Thanks so mu Bobby Howard is great to work with. He is very customer focused, helpful & knowledgeable. I didn't ever feel pressured or uncomfortable. Thanks so much More
Thanks again! Daniel and Shawn were awesome to work with and very helpful. Thanks for the hassle free experience boys! I will definitely be back for future purchase Daniel and Shawn were awesome to work with and very helpful. Thanks for the hassle free experience boys! I will definitely be back for future purchases! More
buying a new car I received an e-mail in reference to "new 2015 TDI's". It seemed too good to be true but it wasn't. We just purchased our second TDI with the help o I received an e-mail in reference to "new 2015 TDI's". It seemed too good to be true but it wasn't. We just purchased our second TDI with the help of Mike, Adam and Paul. More
10,000 mile service Had the first service for my Passat. The only concern I have is that I bought a service plan that does not include tire rotation. The service staff wa Had the first service for my Passat. The only concern I have is that I bought a service plan that does not include tire rotation. The service staff was very professional and let me know that the tire rotation service was not included and asked before providing the service. Great job. I am very satisfied, More
Kept to there word. I was told the time frame on the replacement of a recall item would take 2 hours and that time frame held true. It was done in the time frame i was gi I was told the time frame on the replacement of a recall item would take 2 hours and that time frame held true. It was done in the time frame i was given. Thanks for keeping your word. More
Great help in an emergency! My battery died at home, and I had to get a jump in the morning to get it started. I called Jesus De La Rosa and told him my problem and he said he'd My battery died at home, and I had to get a jump in the morning to get it started. I called Jesus De La Rosa and told him my problem and he said he'd be waiting for me when I got to the dealership. HE LITERALLY WAS!! With a smile on his face! He told me they would take care of the battery and for me not to worry. Being almost 5 months pregnant I was extremely stressed, but he made everything so easy and even had prices for me when I arrived, so I knew what to expect. Everything went exactly as he said it would and the price never changed. I was out of there in no time and made it to work with a brand new battery and a fresh car wash. I will ALWAYS go to Autobahn Volkswagen and appreciate the customer service Mr. De La Rosa always provides. Lifetime customer for sure! More