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Autobahn USA Westborough
Westborough, MA
1,330 Reviews
Autobahn USA treats the needs of each individual customer with paramount concern. We have Triple A rating with the Better Business Bureau and know that our Clientele have high expectations!! As a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
With over a decade of experience, Autobahn USA provides financing, leasing & car loans, detailing service, industry leading warranties, and we give top dollar for any car trade-in. We also buy automobiles directly from the customer as well. Our highly regarded sales department looks forward to working with you to find the vehicle that meets your needs, budget and personality.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,330 reviews
March 26, 2023
Kevin, Marjorie & Julio were wonderful to work with. They made the car buying process simple & easy. We would definitely use this dealership again & recommend them to anyone who is in need of a new car. They made the car buying process simple & easy. We would definitely use this dealership again & recommend them to anyone who is in need of a new car. More
by Courtney
March 18, 2023
Worked with Marjorie & Kyle in checking out & purchasing my vehicle. They were both very personable, honest & upfront. Also no pressure. Appreciated all of that. Ray assisted with finalizing purchase paperw my vehicle. They were both very personable, honest & upfront. Also no pressure. Appreciated all of that. Ray assisted with finalizing purchase paperwork as I could not be there on a day Marjorie was there. Sue assisted with payment & was great too. Thank you all! :) More
by Dani Marie
March 08, 2023
Another fantastic experience with Autobahn USA and staff. As usual, they were efficient, extremely professional and took a tremendous amount of pride in their customer service. Fred from sales team is by far As usual, they were efficient, extremely professional and took a tremendous amount of pride in their customer service. Fred from sales team is by far the easiest and most knowledgeable person to work with. His passion is the car industry when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Fred to buy your next Luxury vehicle from Autobahn USA. More
by E.M
February 01, 2023
We had a great experience buying a car from this dealer with the help of Julio Romero. He made it very easy for us to make the decision because we received all the information we needed and he answered al with the help of Julio Romero. He made it very easy for us to make the decision because we received all the information we needed and he answered all the questions we asked. Overall great service!!! More
by Denton
Employees Worked With
Julio Romero, Ray Ng
January 30, 2023
Bought a 2020 Acura here. Had to pick up the vehicle in the evening. It was clear the next day the vehicle has never been detailed. Then a few weeks later the passenger seat s Had to pick up the vehicle in the evening. It was clear the next day the vehicle has never been detailed. Then a few weeks later the passenger seat started peeling and pieces falling off. I called the dealership and after several call backs and emails they had me bring it in for “repair”… They had someone do a cheap job of sealing and “painting” over the peeling on the seat. Before I left the service department told me not to wipe it down for at least 6 months. Ok fine. Three weeks later the seat is peeling again. I called the service department and was pretty much brushed off and told “that usually happens”..and told I would get a call back. I brought the car to the store in person and spoke with Fred and his sales manager . The sales manager pretty much told me he wasn’t going to be able to do anything about it because it was “wear and tear”…. I said it’s been 3 weeks! He said “well maybe you shouldn’t have sat in that seat” … I said well I have a husband, two kids and I’m 9 months pregnant - where should I be sitting? He was purposely obtuse, and dismissive. He said he would get me a quote on a new seat cover but he wasn’t paying for it. He offered zero resolution. Terrible customer service and unkind people make for poor business practice. Listen to the negative reviews. Don’t buy a car here. More
by Kat
January 13, 2023
Called in for an appointment the sales rep was assigned to is Fred ,really nice and helpful,found the right car in two days to is Fred ,really nice and helpful,found the right car in two days More
by Marco
January 11, 2023
Had a repeat service issue and spoke to the service manager Alex, He looked into my issue and was able to cover the service charges and was very attentive to my concerns. He assured me any lack of comm manager Alex, He looked into my issue and was able to cover the service charges and was very attentive to my concerns. He assured me any lack of communication would be addressed and resolved. Would not hesitate to use them for service as in the end they’re just trying to take care of their customers. Eric my service advisor reportedly went to bat for me regarding my concerns. My wife and I appreciate the service team at this location even as it’s 30 minutes from us. More
by Timothy1
Employees Worked With
Other Employees :
Kevin Kwan, Kyle Fowler, Alex Jarmakani, Ray Ng
January 09, 2023
Excellent people to deal with, no pressure sale force. Great selection of cars! Would recommend this dealership Great selection of cars! Would recommend this dealership More
by Ron.maillet
November 25, 2022
I really enjoyed my experience of buying a car from Alex Riddle at Autobahn USA Westborough. They had a great selection of vehicles, and Alex was friendly and very knowledgeable. I felt supported through th Riddle at Autobahn USA Westborough. They had a great selection of vehicles, and Alex was friendly and very knowledgeable. I felt supported through the whole process without feeling pressured. Additionally the showroom is clean and the entire staff was great with my young kids. I’d definitely recommend buying a car with Alex. More
by meghann.a.hagen
Employees Worked With
Sue, Alexander Riddle, Ray Ng
