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Autobahn USA Westborough
Westborough, MA
1,315 Reviews
Autobahn USA treats the needs of each individual customer with paramount concern. We have Triple A rating with the Better Business Bureau and know that our Clientele have high expectations!! As a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
With over a decade of experience, Autobahn USA provides financing, leasing & car loans, detailing service, industry leading warranties, and we give top dollar for any car trade-in. We also buy automobiles directly from the customer as well. Our highly regarded sales department looks forward to working with you to find the vehicle that meets your needs, budget and personality.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,315 reviews
July 16, 2023
Tony did a great job having the vehicles ready to test drive before I showed up. The negotiations went smoothly without having to deal with the constant back and forth with management which was the highli drive before I showed up. The negotiations went smoothly without having to deal with the constant back and forth with management which was the highlight of the transaction. More
by Jloach
Employees Worked With
Tony
July 05, 2023
I don’t trust the mechanic. Feel like I’m being mislead and lied to Feel like I’m being mislead and lied to More
by Seshappell
Employees Worked With
May 31, 2023
I bought a truck , no pressure, no BS , salesman ( fred ) was a decent guy and the overall experience was pretty much stress free. was a decent guy and the overall experience was pretty much stress free. More
by bigred101
Employees Worked With
May 16, 2023
Anthony was my salesman, he was courteous, and very polite. He listened to my concerns and even to a critique with very open mind. He understood the amount of stress that comes with considering buying polite. He listened to my concerns and even to a critique with very open mind. He understood the amount of stress that comes with considering buying a car and was patient and thoughtful. This is not my first time to buy from.this dealership, so I requested to work with same sales manager, I requested Kyle by name, I clearly remembered him from my last purchase few years ago because I knew he is a straight shooter, honest and unlike many sales managers in other dealerships, he is very transparent, yes, believe it or not, very transparent, no games and no sales techniques. He was so honest, he could not promise that he will make some repair (was trivial but I could see it) even when he felt it might be a deal-breaker for me, he did not want to deceive me, but promised to look into the cost and accomodate my request if affordable, so I agreed to proceed with the purchase because he was transparent and I do trust him from previous purchase. He made the repair even though he did not have to. I am considering buying another car soon, and I will definitely follow this dealership's inventory looking for that car in the near future, I always prefer and recommend looking for cars that has residual manufacturers warranty and they have many of these. More
by BH
Employees Worked With
Anthony morela, Kyle Fowler, Julio Sema, Alex Jarmakani
April 30, 2023
Autobahn USA sold me a damaged and defective vehicle. I purchased a 2019 BMW 330i from them and found out after the purchase that it had documented accident history. I also can't access any of the Connec I purchased a 2019 BMW 330i from them and found out after the purchase that it had documented accident history. I also can't access any of the ConnectedDrive functions that were advertised with the vehicle as it was a fleet vehicle (also not disclosed) that was never properly set-up. They use CARFAX and this vehicle didn't have a CARFAX history. Yes, I signed off on the report for the vehicle but no CARFAX history is different than a clean report. They were deceitful and took advantage of a buyer who could easily not understand that. After I filed a complaint with the Better Business Bureau, the dealership did offer to purchase the vehicle back from me but at a disrespectfully low offer. They had a chance to make this situation right but instead chose to be condescending in their responses and disrespectful in their lowball offer. Autobahn USA gives McGovern Auto Group a bad name and I would not recommend this business. More
by Disappointed Customer
Employees Worked With
David Melkonian
March 26, 2023
Kevin, Marjorie & Julio were wonderful to work with. They made the car buying process simple & easy. We would definitely use this dealership again & recommend them to anyone who is in need of a new car. They made the car buying process simple & easy. We would definitely use this dealership again & recommend them to anyone who is in need of a new car. More
by Courtney
March 18, 2023
Worked with Marjorie & Kyle in checking out & purchasing my vehicle. They were both very personable, honest & upfront. Also no pressure. Appreciated all of that. Ray assisted with finalizing purchase paperw my vehicle. They were both very personable, honest & upfront. Also no pressure. Appreciated all of that. Ray assisted with finalizing purchase paperwork as I could not be there on a day Marjorie was there. Sue assisted with payment & was great too. Thank you all! :) More
by Dani Marie
March 08, 2023
Another fantastic experience with Autobahn USA and staff. As usual, they were efficient, extremely professional and took a tremendous amount of pride in their customer service. Fred from sales team is by far As usual, they were efficient, extremely professional and took a tremendous amount of pride in their customer service. Fred from sales team is by far the easiest and most knowledgeable person to work with. His passion is the car industry when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Fred to buy your next Luxury vehicle from Autobahn USA. More
by E.M
February 01, 2023
We had a great experience buying a car from this dealer with the help of Julio Romero. He made it very easy for us to make the decision because we received all the information we needed and he answered al with the help of Julio Romero. He made it very easy for us to make the decision because we received all the information we needed and he answered all the questions we asked. Overall great service!!! More
by Denton
Employees Worked With
Julio Romero, Ray Ng
January 30, 2023
Bought a 2020 Acura here. Had to pick up the vehicle in the evening. It was clear the next day the vehicle has never been detailed. Then a few weeks later the passenger seat s Had to pick up the vehicle in the evening. It was clear the next day the vehicle has never been detailed. Then a few weeks later the passenger seat started peeling and pieces falling off. I called the dealership and after several call backs and emails they had me bring it in for “repair”… They had someone do a cheap job of sealing and “painting” over the peeling on the seat. Before I left the service department told me not to wipe it down for at least 6 months. Ok fine. Three weeks later the seat is peeling again. I called the service department and was pretty much brushed off and told “that usually happens”..and told I would get a call back. I brought the car to the store in person and spoke with Fred and his sales manager . The sales manager pretty much told me he wasn’t going to be able to do anything about it because it was “wear and tear”…. I said it’s been 3 weeks! He said “well maybe you shouldn’t have sat in that seat” … I said well I have a husband, two kids and I’m 9 months pregnant - where should I be sitting? He was purposely obtuse, and dismissive. He said he would get me a quote on a new seat cover but he wasn’t paying for it. He offered zero resolution. Terrible customer service and unkind people make for poor business practice. Listen to the negative reviews. Don’t buy a car here. More
by Kat
