Autobahn USA Westborough

One and DONE We began our car search adventure with the intention of driving a car or two and then continuing on to several other dealerships around New England. W We began our car search adventure with the intention of driving a car or two and then continuing on to several other dealerships around New England. We have always purchased used cars and have always been successful in finding the hidden gems we were after. Alex Montes was randomly assigned to us as our sales person. Alex was polite and had a casual energy about him, confident in his role and very knowledgeable about the extensive list of cars on his lot. We peppered him with questions all over the gambit about this make, that model, this year versus that year. So on and so one. Never a note of irritation or pushy behavior so common with car sales people. We arrived at 7:35pm no less- so irritation was what we anticipated given closing time was 8:00. We had to return another day to drive some other cars Alex had given us some information on. We returned on a weekend and suffice it to say the place was BUSY and it was a hot day outside. Alex was busy and we waited for him to attend to us. Again, he was polite, courteous and despite the hustle and bustle of the environment- Alex was calm, polite and never put out by any of our questions or requests. We left that day, having driven a few other cars and needed some time to process the options. A close friend of ours had purchased a car through CarVana and so we gave it a look. They had the car I wanted with the eight year, features and finishes. It was a bit more expensive than what we had looked at with Alex but it surely wasn’t out of the ballpark for our budget. With this in mind we wanted to bring our trade in for review and drive the Mercedes GLC 300 one more time. Again, we met with Alex and had some time to work on paperwork while another colleague drove our trade in for assessment. We had some polite conversation with Alex all the while and we began to see some commonalities we had with Alex being from the same area. It was with this conversation that we both decided we truly wanted to give Alex our business due to his combination of knowledge about the products, patience with us and his overall calm, confident and polite nature he possesses. What a gem of an employee he is for Autobahn. This is the kind of employee that folks like us wrote reviews like this and ultimately buy from your company and tell our friends and family about the experience we had. We could have easily taken our business to CarVana or a number of other dealerships (who have much more elaborate snack/beverage options😛) but we were so impressed with Alex that we wanted to give him our business. Start to finish it was a great experience. We also had the pleasure to work with Jean on our paperwork and financing. Another wonderful employee! He was knowledgeable and smart and never pushy. It was such a pleasure to chat and work with him on what is generally speaking a not so exciting aspect of purchasing a car. An employee like Alex will be running and owning a dealership like this- patient, smart, tenacious and hardworking- that is a ten star employee!!! More

Quick process In and out in a few hours - made the process easy. Was able to negotiate a deal that worked out well for both me and the dealer. In and out in a few hours - made the process easy. Was able to negotiate a deal that worked out well for both me and the dealer. More

Professional and extremely quick Alex and Michael did a phenomenal job handling my car situation - trading mine in and getting me in a new vehicle all in 2 hours Alex and Michael did a phenomenal job handling my car situation - trading mine in and getting me in a new vehicle all in 2 hours More

Fast friendly service! Staff was helpful and kind. No high pressure sales. We didn't have much time the morning of our purchase but were able to test drive 2 vehicles and co Staff was helpful and kind. No high pressure sales. We didn't have much time the morning of our purchase but were able to test drive 2 vehicles and complete a purchase in 3.5 hours. Alex was excellent. More

Very good dealership, excellent salesman Autobahn USA has a great selection of high end cars and most appear to be in excellent condition. Their processes are very quick and easy which was i Autobahn USA has a great selection of high end cars and most appear to be in excellent condition. Their processes are very quick and easy which was ideal because I knew the car I was interested in and I was pressed for time. The salesman, Brandon, was absolutely outstanding. He is a young guy, but was professional, polished, efficient, and knowledgeable. I told him my requirements and time constraints. He adapted to them seamlessly and did a fantastic job doing so. He hit the perfect balance of educating but not “selling” and got most everything wrapped up in no time. In large part because of him, I would definitely recommend the dealership to my friends. More

“She should get a SUV, not a COUPE!” Alex was most attentive to my list of preferences in searching for the perfect coupe to meet my needs. Such a pleasure working w/ him! Alex was most attentive to my list of preferences in searching for the perfect coupe to meet my needs. Such a pleasure working w/ him! More

Great Experience I went to Autobahn to do some research on crossovers and hatchbacks, but didn't plan on buying that day. Brandon was very attentive and patient and he I went to Autobahn to do some research on crossovers and hatchbacks, but didn't plan on buying that day. Brandon was very attentive and patient and he didn't make me feel pressured to buy a car. Overall, Brandon spent about 3-4 hours with me and I ended up buying an awesome car at a very fair price. It was truly a pleasurable and fun experience and I would absolutely go back in future. He has also been extremely responsive via email after everything was said and done, which I truly appreciate. More

Brandon Downer BMW X1 Great service from Brandon, helped us find the right vehicle and was very knowledgeable. Treated us very well and the car is great. Good price and ove Great service from Brandon, helped us find the right vehicle and was very knowledgeable. Treated us very well and the car is great. Good price and overall we had a great experience. More

Unparalleled customer service! I just bought a car from Autobahn USA after weeks of looking. The process was simply painless, which in my experience with car buying is a rarity. The I just bought a car from Autobahn USA after weeks of looking. The process was simply painless, which in my experience with car buying is a rarity. The entire team at Autobahn USA was professional and courteous, but perhaps most importantly they were straightforward. No bait-and-switches, no gimmicks, no nonsense, no smoke-and-mirrors or snake oil. I was so pleasantly surprised that I'm writing this review on their behalf. I NEVER WRITE REVIEWS! I highly recommend this dealership and I will be patronizing them again for all my service needs (as well as when it comes time to buy my next car... or my wife's). They have an amazing selection and I honestly feel like I got a great deal on my BMW as well as on my trade in. In particular I would like to thank Wesley Gopaul and Michael Bates for outstanding customer service. I never felt pressured or rushed but at the same time they were responsive and able to assist with any questions about the car or the process or paperwork. More

Excellent job The sales consultant is very helpful. The dealership is doing good job. Have quite lot of inventories to choose. The sales consult also recommended ri The sales consultant is very helpful. The dealership is doing good job. Have quite lot of inventories to choose. The sales consult also recommended right car. More