Autobahn Motors - Service Center

Service not up to par Impeccable sales & customer service. Not so great repair service. I am just learning that you need to check if work was actually done. I asked for th Impeccable sales & customer service. Not so great repair service. I am just learning that you need to check if work was actually done. I asked for the break release (E350) to be fixed in 2014 and was told it was. Recently, Apr 2017, reported it again and go it fixed. Driver side glass was left open when it rained during one of my service visits with rain water on seat and floor. And the floor carpet was ripped during one service (guessing carpet vacuum) and I noticed this much later. More

All over it. Brought my wife's new CLA in for the Permaplating. I have owned and had many cars serviced in my life, most of them foreign, so I had seen the gamut Brought my wife's new CLA in for the Permaplating. I have owned and had many cars serviced in my life, most of them foreign, so I had seen the gamut in customer service out of these outfits. Autobahn in Belmont is without a doubt the best. From the greeters in the tent area when you first pull in to the cashiers and the parts people, everyone is quick to respond and their every word and gesture is directed toward making sure you drop off your car and receive your loaner vehicle in as smooth and efficient manner as possible. One of the ways this is accomplished is that they have a huge staff. At most dealer service centers you pull in and wait and finally have to go inside and roust someone. Not here. They inform you on arrival who your assigned service advisor is and from there to the end there are three or four people at every station waiting to help you. At most other places it is obvious that one person is stretched over several duties. Here is the perfect vignette: As I got into my car, I noticed a beautiful new E350 parked behind me and an elderly Asian woman behind the wheel. A Service Advisor approached the car. "Good morning Mrs. Chang! I drove away as a wide smile spread across her face. The kicker? Garrett Wong,The man who sold my wife the car three weeks ago, called that afternoon to discuss the outcome and wanted me to text him pics of the car to make sure the job had been done right. Say no more. More

Wonderful experience! Would like to shout out a huge thank you to Autobahn Mercedes for this experience. I thought I had my appointment the day I drive up, I had goofed an Would like to shout out a huge thank you to Autobahn Mercedes for this experience. I thought I had my appointment the day I drive up, I had goofed and made it another day. Mell Vaillancourt was my advisor--he was able to fit me right in! Love how fast the turnover is--amazing! Had a BMW before and loving my Mercedes! ?? Thank you Mell Vaillancourt for being my advisor! More

Amazing service by Johhny Lam and David Chao My service advisor is Johnny Lam. He is truly exceptional. He treats my car like it is his own. Truly amazing and makes sure the job Is done right. My service advisor is Johnny Lam. He is truly exceptional. He treats my car like it is his own. Truly amazing and makes sure the job Is done right. He is knowledgeable and efficient. I will always ask for Johhny to service my car. I bought my S65 from David Chao. He is also amazing and truly exceptional. He made the entire process of leasing a car so amazing. I am going to lease another S65 this year with David. More

Outstanding service staff located the problem, solved it. This is the first time I've brought my SL550 to this dealership. Car was vibrating at 60+ mph.I was very impressed with the speed and correctness they This is the first time I've brought my SL550 to this dealership. Car was vibrating at 60+ mph.I was very impressed with the speed and correctness they found and corrected the problem. Their Certified Service Advisor, Ernie Nolasco was particularly knowledgable and customer sensitive. I certainly will use this Dealership for my future service needs for my SL and also our S500. More

Great Service I worked with a few advisors at this place for a few times. I like Chris Yip the most. He is diligent. Highly recommend him. I worked with a few advisors at this place for a few times. I like Chris Yip the most. He is diligent. Highly recommend him. More

My Autobahn Motors service experience was awful. A simple service turned into a $4,700 nightmare. 48 hours after service, I had the car towed back to Autobahn, followed by another return visit and an simple service turned into a $4,700 nightmare. 48 hours after service, I had the car towed back to Autobahn, followed by another return visit and another $3000 estimate to fix their mistakes. The truth is, Autobahn Motors didn't seem to know what was wrong with it. For example, they recommended work that my independent Porsche mechanic could not confirm or find cause. My Porsche mechanic, made the repairs caused by Autobahn Motors which included the failed fuel pump caused when Autobahn needlessly replaced my fuel filter for $900. BTW - if you go in for service, they tell everyone they need a Polybelt and spark plugs for $2000.... this is rip off dealership only interested in driving their revenue up. More

Dear Mercedez Benz (USA); Better Business Bureau; et. al: Per our two conversation now (with ‘customer care’), the first quite extensive with a woman who said she would take care of the problem, yet neve Per our two conversation now (with ‘customer care’), the first quite extensive with a woman who said she would take care of the problem, yet never called me back, nor emailed me, as promised, the second (as I am writing this), the individual telling me that they have “no record” of that first call, here again is what happened – now in writing: After rushing in to take my leased Mercedes E320 to Autobahn Motors for apparently a ‘B’ service, and getting an estimate of service, the next thing I get is a call telling me that I need an additional service for $300! (this is on a brand new 25k Mercedes!); I said unless Mercedes was going to pick up that, absolutely not – his response was that Mercedes “doesn’t pick up anything re maintenance”. Then he said, “I’ll write down you decline!”. Thinking that something is wrong here, i.e., if the additional service had to do with brakes (which it did apparently) – how can they just allow me to decline without saying “this is important; if you don’t fix this it will be dangerous to drive…”. Further, how can something which is not normal be required on a new car and the dealership or Mercedes wouldn’t pick up the charges, I said to myself. With that, I called the Service manager to complain; his name was Mark something. I explained that the Service guy acted like a used car salesman, or someone on commission, and everything he said seemed highly suspicious for the above reasons; it was like I was dealing with someone trying a scam, that is, he was doing his best to get me to agree to add an additional and unnecessary $300s worth of work on the job. If not, then it would be even more outrageous not to explain the seriousness of what needed to be fixed – but instead he just said “ok..I’ll write declined”. When all this was explained to the Service manager, there was no argument at all; in fact, he was quite understanding; we then talked about the last time I was there for my A service, and why (I received a coupon in the mail); he then explained that I could go to the net and they’d match any coupon rate (as stated on Autobahn’s website), but that he would also offer me the same coupon rate from June (something like $395). I said fine; and he said when I came to pick up my car, although he was leaving before then, he’d change the invoice to that price. When I got there later that evening, nothing was changed (it was still around $600); the women said, no problem that it would be fixed tomorrow “but to get your car keys, she would need to run the AMEX card through, “but don’t worry, it will be destroyed and changed when Mark is in the next day”. I said fine, gave my credit card, and signed it and fortunately, wrote “will be changed….” On it . Amazingly, the next day I got a call from Mark who said everything was correct on the invoice, “that I misunderstood”; of course, that was outrageous, and furthermore, a lie – I came in for a B service, that was all that was ever discussed, or, in my mind, and per my initial discussion, very brief, authorized. Lastly, I got a call from Mercedes Benz corporate (customer care), who said they’d take care of this; the next thing I get, was a second invoice (this time with a ‘bogus’ unsigned, and unauthorized, copy of the “customer copy” of the AMEX receipt! For $579.34. Please open a fraud investigation and reverse this charge. The agreed upon price was about $395 (someone should really go to jail for credit card fraud!). Best, p More