Autobahn Motors - Service Center

Mell Vaillaincourt is the service advisor to see Top notch customer service as it should be. Good ambassador of Autobahn Service Dept. He's my go-to guy from now on --Responsive, thorough, good li Top notch customer service as it should be. Good ambassador of Autobahn Service Dept. He's my go-to guy from now on --Responsive, thorough, good listener, knowledgeable & professional. More

Highly Recommend Autobahn Service Department The service department at Autobahn Motors is excellent. Ernie took care of my car's service from beginning to end. He had a courtesy vehicle ready f The service department at Autobahn Motors is excellent. Ernie took care of my car's service from beginning to end. He had a courtesy vehicle ready for me because my service took several hours. When my car was ready I received a phone call and text. Checkout was fast. Very courteous and professional. More

Professional service I have service A on last Saturday, they found one of the tire has to replace and suggest to has engine oil change, I ask them will it have any discou I have service A on last Saturday, they found one of the tire has to replace and suggest to has engine oil change, I ask them will it have any discount for the tires, they said if I replacement 2 tires, it will have $75 discount but my car only need to replace one, so it will have any discount on it. they didn't push me to replace 2 tires to get the discount, even they said one of the tire need to replace, the tire is running thinner, it is at yellow zone, to be safe, they suggest replace it, they didn't push me to replace it, they let me think and make decision. I replace one tire and engine oil change with service A, when they finished the job, they download the coupon from their website of $50 discount for my charge. my car is quiet then before after engine oil, even it is not quiet then Japanese car, but it is better then before. More

Didn't honor my discount The service was good, but they didn't honor my $100 discount when I refused to do the "service B," when the coupon didn't have any restrictions. The o The service was good, but they didn't honor my $100 discount when I refused to do the "service B," when the coupon didn't have any restrictions. The only restriction was to do a service of $200 or more. Last time I go do this place. More

Extraordinary Customer Service Autobahn went beyond expectations with their extraordinary service: The car died in the middle of a busy intersection during rush hour traffic i Autobahn went beyond expectations with their extraordinary service: The car died in the middle of a busy intersection during rush hour traffic in Palo Alto and Mercedes Roadside Assistant was there in 20 minutes to tow the car to Autobahn at no charge. The world's best service adviser (Ernie Nolasco) arranged for a loaner car and had me on my way in 5 minutes. One week later I picked up my car and $5,000+ in repair work had been covered by Mercedes' warranty and EPA emissions recalls because Ernie took the time to process the necessary paperwork. Thank you to the whole Autobahn team for exceptional service. I'll definitely be back. More

Excellent Customer Service With just how the reality of life is, everything is so fast.... time flies, your kids become teens in a blink of an eye and you wonder, where did the With just how the reality of life is, everything is so fast.... time flies, your kids become teens in a blink of an eye and you wonder, where did the time go. But!!! Here at Aurobahn Belmont, time stands still. Time stops to ensure that everything in/and about your car is done perfectly. No question is too silly and no request is too demanding. I always feel comfortable with the service and the honesty of the advisors. Mine in particular is amazing and I don't want to share him....however, I must give props where props is due. Shhhh..... don't tell anyone but Johnny L. Is awesome with everything that he does. I hope he doesn't get too busy for me now. : ) More

First service for my Sprinter 2017 Dropped car off at 8am and I think that it would be better to plan to leave the car for the day. I am stoked on the service and the great customer ser Dropped car off at 8am and I think that it would be better to plan to leave the car for the day. I am stoked on the service and the great customer service. More