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Autobahn Motors - Service Center
Belmont, CA
315 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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315 Reviews of Autobahn Motors - Service Center
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July 19, 2017
quick diagnosis and fix I brought my 2013 SL550 in with an obscure noise and slight vibration expecting to have to drive the tech around for half an hour before he could id I brought my 2013 SL550 in with an obscure noise and slight vibration expecting to have to drive the tech around for half an hour before he could identify it. Ernie Nolasco sat in the car , turned on the engine and immediately herd the subtle noise and vibration, diagnosed it as a failing hydraulic suspension valve and had it fixed and back in my hands the same day. More
by ross
Employees Worked With
Ernie Nolasco
July 06, 2017
Don't go to Autobahn service if you're female I had a minor issue with the MBrace in my new to me, under warranty, ML350. Mbrace told me I needed to have the software updated at a dealership. I I had a minor issue with the MBrace in my new to me, under warranty, ML350. Mbrace told me I needed to have the software updated at a dealership. I made an appointment at the nearest dealership, Autobahn, and they were able to see me the same day, which was really unexpected and I was impressed. When I arrived a few minutes before my appointment, however, I was not on their schedule. As the service advisor tried to sort things out he was unbelievably condescending... Some highlight; "Did your husband make the appointment, and your at the wrong dealership?" "I think your confused. Of course the Mbrace doesn't work, you don't have a subscription." He was antagonistic and rude. He even denied that the number I called to make the appointment was for Autobahn. I had to show him the phone number I called via my iPhone, and the Autobahn website to prove that the number I called to make the appointment was legitimate.... this went on for a long time. Eventually, I was able to prove who I spoke with, and further prove that my vehicle was under warranty until 2021. I almost left. The issue was fixed, at no charge, as I was promised on the phone a few hours earlier. The shuttle service was nice and professional. The service advisor called me to say that they were able to resolve the issue with the Mbrace programming, and he apologized for being difficult. OK. I'm good with that. I could let it drop, though would likely never go back to Autobahn. When I arrived at the Autobahn to pick up my car, the service advisor came out to meet me. He asked me to start the car, and check the button. It appeared to be working. Then, his parting remark, "That wasn't covered under your warranty, we just decided to absorb the cost." Way to make make me feel like a jerk! I'll never go back to Autobahn. I'll drive the extra hour to the Marin dealership. More
by RobynD
Employees Worked With
William
June 27, 2017
Car Service Excellent customer service. I am very satisfied with the service. Staff were professional, friendly and helpful. I will definitely come back for anoth Excellent customer service. I am very satisfied with the service. Staff were professional, friendly and helpful. I will definitely come back for another service. Great job! More
by Tramos17
Employees Worked With
Andrew
June 18, 2017
Great service. Great service and staff were nice and friendly. They provide free coffee , pastries & some fruits while you wait. And they gave me a complimentary c Great service and staff were nice and friendly. They provide free coffee , pastries & some fruits while you wait. And they gave me a complimentary car wash and they vacuumed my car too. More
by Heather
Employees Worked With
Sean Steffen
June 17, 2017
Service I was a bit disappointed with my last service experience at Autobahn but as soon as they found out what happened to my car they immediately reache I was a bit disappointed with my last service experience at Autobahn but as soon as they found out what happened to my car they immediately reached out to me and took care of my car's battery issue. Service manager Mr. Nick Serrano was very helpful and professional. More
by SFO
Employees Worked With
Don't know
June 16, 2017
Reliable and on time service Car was in for standard service and the staff was polite, efficient and professional. Notified by text & email when completed and my vehicle returned Car was in for standard service and the staff was polite, efficient and professional. Notified by text & email when completed and my vehicle returned clean & tuned well. More
by Comfort rider
Employees Worked With
Service tech Timothy Menger, service advisor Ernie Nolasco
June 12, 2017
Stuck on Freeway My Car got stalled on the freeway.We had it Checked out at a nearby auto Service Place.Found what was Wrong with the Mercedes Benz e55 model.(Fuel Pu My Car got stalled on the freeway.We had it Checked out at a nearby auto Service Place.Found what was Wrong with the Mercedes Benz e55 model.(Fuel Pump problem) Decided to tow it to Autobahn Motors in Belmont since they were the ones who did the last Service on it. From Start to Finish it was a Smooth Process.Got the Car in no time.Mell , a Great Person you should see.He makes sure that there aren't any more Problems with your car. Out with a Smile.😊 More
by Robert0722
Employees Worked With
Mell Vaillancourt
June 07, 2017
Autobahn C Class We have purchased many cars through Autobahn Motors and while we are thankful we rarely need to service our vehicle, when we do, it is always a positi We have purchased many cars through Autobahn Motors and while we are thankful we rarely need to service our vehicle, when we do, it is always a positive experience. Our Advisor, Johnny Lam is nothing short of professional, accommodating and overall a pleasure to work with. More
by Careyrutig
Employees Worked With
Johnny Lam service advisor, Ernesto Gadala
June 04, 2017
Ernie is fantastic Autobahn, and Ernie continue to deliver above and beyond. I've been taking my last two cars there and always receive outstanding service. No need to Autobahn, and Ernie continue to deliver above and beyond. I've been taking my last two cars there and always receive outstanding service. No need to look around! More
by dont watn this
Employees Worked With
Ernie
May 29, 2017
See Ernie With reference to service it is about the first contact. What can happen in the "back" who knows. That is why a good service contact is important. With reference to service it is about the first contact. What can happen in the "back" who knows. That is why a good service contact is important. Ernie is excellent & wants to make sure all is done correctly, with the customer in mind. More
by 11111111111111111111111111111111111111111111111111
Employees Worked With
Ernie Nolasco
