Autobahn Motors - Service Center

Recall Took my car there for a recall.. when I made the appointment, they told me it would take a couple of hours.. well , my appointment was at 10 am and I Took my car there for a recall.. when I made the appointment, they told me it would take a couple of hours.. well , my appointment was at 10 am and I dropped my car at 9.45am.. I called at3pm and they had not even started working on it.. I had to leave it overnight and it was not ready until 11am next day!..considering that I had made the appointment 6 days prior, they should have worked on it right away instead of putting me on the back burner probably because they don’t make any money on recalls.. More

Growing Pains - Service is in two location This is a beautiful dealership that was recently built. Unfortunately the service center is at the different location and as a result, there was a wai This is a beautiful dealership that was recently built. Unfortunately the service center is at the different location and as a result, there was a wait time to get my GLK. It took them at least 30 - 40 minutes for them to retrieve my vehicle. Anthony the Service Writer is very nice and polite, and they have coffee and new papers to keep you occupied through this transition. My on only suggestion is that you call ahead to your service writer to retrieve your vehicle or you will be waiting to get your vehicle, More

Annual Service Great service from start to finish. Made an early appointment, was able to request a loaner, and was promptly notified by text when my vehicle was rea Great service from start to finish. Made an early appointment, was able to request a loaner, and was promptly notified by text when my vehicle was ready. More

fair service During airbag recall with complimentary multi-inspection services my wife and I am waiting for three hours in the shop, you returned my car to us with During airbag recall with complimentary multi-inspection services my wife and I am waiting for three hours in the shop, you returned my car to us without resetting the right time and right date on dashboard. More

Great Service I have purchased several Mercedes from this dealership over the years and the service has always been first class. My service avisor, Jimmy Ho, does I have purchased several Mercedes from this dealership over the years and the service has always been first class. My service avisor, Jimmy Ho, does an outstanding job in providing quality service and helpfulness. Jimmy has always attended to my vehicle needs with professionalism and great customer care. His attention to detail and care are the key reasons why I always have my service needs taken care of at this dealership. More

check engine service i went to autobahn motors to service my car due to check engine light, and i have my service adviser name Mell, i explain to him what had happened to i went to autobahn motors to service my car due to check engine light, and i have my service adviser name Mell, i explain to him what had happened to my car with check engine light up and i scanned it in my house since i have OBD 2 scanner and tell him "my car had miss fire cylinder #3 and show him the check engine light while we check in. after that he help me get settle up and all of that and shuttle to get home with my best friend. after while, waiting the whole day if my car have any progress "Mell" my service adviser give me a call around 4:30pm that my car is finally done with diagnose and he told me with weird incident; Mell explain to me "my car is still under warranty, he confirm with me that my car had missed fire but he told me with the weird problem the (Ignition Coil) is cover under warranty but the (Spark Plug) was not under warranty?. that make me confused and doubt about whats going one. and i told him "can you make it work and talk to your service manager and the warranty parts department if there's any option we can do and i waited for his call again." after that he call me again around 5:15pm and tell me that he cannot get hold his service manager to talk about the problem. and i told him i will pick up my car before they close and i get scramble to get a ride to pick up my car at Autobahn motors and talk to my service adviser. my worse experience is i waited the whole day hoping my car will get fixed and get ready since my car was still under warranty until 2020. but i was disappointed about it, i though my car was still under warranty and it can be fixed the problem; i wasted my whole day off and waited for my car and i just get a bad news about the dealer. for me its hard to trust a dealer like that anymore if the service is poor and not trust worthy don't get me wrong Mercedes-Benz brand was great brand that's why i bought my car. but the recent service i had in Autobahn Motors its hard for me to go back to service my car here any more. i hope my experience improve their service performance toward to all the customer that will choose this dealership. its suck i experience this matter. in addition, I've receive an follow up text and email if i'm 100% satisfied about my recent service to their dealer and give the service manager a call if i'm not satisfied before filling out the up coming survey, for me that kind of insult. More

Everything perfect Great timely service. Andrew kept me informed and updated throughout the process, and explained the queries that I had regarding the features. Pick-up Great timely service. Andrew kept me informed and updated throughout the process, and explained the queries that I had regarding the features. Pick-up and drop-off services were terrific, as well as the clean and excellent waiting area with coffee service. Very welcoming experience. Everything precise and perfect. More

Outstanding Service This is the best Mercedes dealership I have been to. Nick and Jose were extremely helpful and went above and beyond the service experience. Five star This is the best Mercedes dealership I have been to. Nick and Jose were extremely helpful and went above and beyond the service experience. Five stars More

Great sales experience Purchased a GLC300 at Autobahn. Worked with Ernesto Gadala. Knowledgeable, personable, no pressure salesman. Having purchased all my other M/Bs at Purchased a GLC300 at Autobahn. Worked with Ernesto Gadala. Knowledgeable, personable, no pressure salesman. Having purchased all my other M/Bs at only one other M/B dealer during the last 25+ years was not sure what to expect. Received great care and a high level of professionalism. Very satisfied with the experience. More

Service Damien and the tire specialist provided excellent service! The correct tire was in stock. The car was ready when promised. They even performed a re Damien and the tire specialist provided excellent service! The correct tire was in stock. The car was ready when promised. They even performed a recall. More