Autobahn Motors - Service Center

Great service I have worked with two Service Advisors, Johnny and Reed. Both are outstanding. Johnny is an expert working with third party warranty company, he spen I have worked with two Service Advisors, Johnny and Reed. Both are outstanding. Johnny is an expert working with third party warranty company, he spent a lot of time and explained everything. Reed very efficiently and courteously handled recall replacement and explained everything. A special shout out and thank you to the very efficient and courteous shuttle drivers Ricardo and Robert. More

Maintenance Service Reed was a great help. Even got “maps” updated!! The service on my car yearly has been great. I have a 2017. I love that my car reminds me of a serv Reed was a great help. Even got “maps” updated!! The service on my car yearly has been great. I have a 2017. I love that my car reminds me of a service due. More

34 Point Inspection I came to Autobahn on February 18, 2019 for my 7:40AM appointment. My appointment was for 34 point inspection and battery test. My Service Advisor w I came to Autobahn on February 18, 2019 for my 7:40AM appointment. My appointment was for 34 point inspection and battery test. My Service Advisor was Jimmy Ho. When I came in, I told him what I am there for. I also asked Jimmy Ho if they could wash my car. He said yes. He said the car should be ready in about 2 hours. Around 10:00AM, Jimmy came by and said that the car has been inspected and will go to car wash soon. When Jimmy came by, he said there were some items found that needed my attention. He asked me to wait in the lobby until the car is back from the wash, so he can give me my paper work. As I was waiting, I saw one of the team members, drove my car to the waiting area. When I came out he said the car has been washed. When I looked at the car, I saw that the front was dirty and the car has not been vacuumed at all. I asked that team member to take the car back and wash it again and to have it vacuumed. The guy said no problem and took my car. In the meantime, I came over to Jimmy Ho and told him what happened. There was no reaction. I went back to the waiting area. About 10 minutes later, Jimmy Ho came to me and took me to the cashier and handed me the paperwork without saying anything or explaining what needs to be done with the car. He left back to his desk. As I signed all the documents for the cashier, I went back to Jimmy's desk and asked him if we can go over what needs to be done since he didn't say anything. I asked him if he could highlight the things that are most important. One thing he marked was brakes. I asked him will the sensor go off when it's time for the change of breaks and he said I think so. I asked him do sensors work for both front and back brakes and he said he didn't know. He didn't even try to look it up or ask one of his colleagues. Throughout this whole experience, I felt like Jimmy couldn't care less about anything or give me any professional expertise. I went back to the waiting area and cashier told me that my car was ready. When I came out, I looked at my car and it was still dirty in the same place in front. It looked like it was vacuumed but never washed again. I went inside the dealership and asked Jimmy to come out and take a look. When he came out, he said what do you expect from a free complimentary car wash. I said I expect the car to be washed. This is a Mercedes dealership and not a Hyundai or something. Again he caouldn't care less. This was a very bad experience. I felt like the customer service totally lacks there. Before this dealership used to have great Service Advisors that worked there for many years and knew cars inside out. These new kids who work there, seem like they just go there to collect their paycheck. Even in the waiting area there used to be pastries and refreshments, now they only have coffee and water. I would recommend anyone going there anymore. More

Service Johnny Lam is an excellent service advisor and answer all my questions regarding my service request . He has been my service advisor for a long time Johnny Lam is an excellent service advisor and answer all my questions regarding my service request . He has been my service advisor for a long time More

Great experience I gave this experience 5 stars because the front end staff was very accommodating, especially the cashier, Brian who assisted me on the phone. From th I gave this experience 5 stars because the front end staff was very accommodating, especially the cashier, Brian who assisted me on the phone. From the young lady who helped me with a loaner car, to my service advisor, Andrew, they were very courteous and knowledgeable. Andrew kept me informed of the status of my car and had the necessary repair work completed. More

Service As always great service, customer service & respect which makes me so welcome there. Went for my service number 2 which had a nice experience with An As always great service, customer service & respect which makes me so welcome there. Went for my service number 2 which had a nice experience with Antoni. More

Radiator leak Delivered AMG on Sat., received loaner and car was picked up on Wed. Many thanks to Johnny for his timely assistance. Also had my bluetooth reconnec Delivered AMG on Sat., received loaner and car was picked up on Wed. Many thanks to Johnny for his timely assistance. Also had my bluetooth reconnected. More

First time Great experience, but a little pricey . Definitely worth the trip to get such first class service. Thanks again for all the help and advice on my new Great experience, but a little pricey . Definitely worth the trip to get such first class service. Thanks again for all the help and advice on my new car. More

Love Autobahn I did not buy my Mercedez from autobahn but I should have :). I go there for service only and they are amazing specially my advisor Reed. Thanks Re I did not buy my Mercedez from autobahn but I should have :). I go there for service only and they are amazing specially my advisor Reed. Thanks Reed Paulsen!! More

Excellent! Autobahn has been my dealership for the 10 years i have had my car. I have always received excellent service from all departments. Michael was my rece Autobahn has been my dealership for the 10 years i have had my car. I have always received excellent service from all departments. Michael was my recent service tech. He was thorough in all aspects. I want to thank him for taking time with me (& the car!). Communication is very important to me and micheal kept me informed at every step. More