Autobahn Motors - Service Center

PRIOR REVIEW OF SERVICE I originally posted a negative review on here about my prior service. The next day I received a call from Nick Serrano the service manager. After sp I originally posted a negative review on here about my prior service. The next day I received a call from Nick Serrano the service manager. After speaking with him and having him address my concerns I returned my vehicle to the service department and all the issues were handled. Because of Nicks immediate response and the nature of the way he handled things my faith in good customer service was restored. This showed me that they definitely want to provide good customer service and are determined to make the customer happy.. More

long time customer We are now owning our 4 or 5th car purchased from Autobahn and are completely satisfied. The sales representative Joseph Assemi, makes the whole purc We are now owning our 4 or 5th car purchased from Autobahn and are completely satisfied. The sales representative Joseph Assemi, makes the whole purchasing/leasing process painless, efficient and cost effective. The same can be said about Johnny Lam in the service department. He knows his business, takes care of problems and is a joy to work with. More

Good service. But how do I know? Valet service. Pickup drop-off. Totally cool. Then they send me a survey asking how they did. How would I know? Send the survey a few days after I get Valet service. Pickup drop-off. Totally cool. Then they send me a survey asking how they did. How would I know? Send the survey a few days after I get the car dudes. More

I brought my car in on Thursday before 9:30, because Anthony had called to say that the car would be fixed that day, the windshield swapped and the glue needed a night to settle. My car would be washed Anthony had called to say that the car would be fixed that day, the windshield swapped and the glue needed a night to settle. My car would be washed and I could pick it up next day afternoon. When I picked it up at 5:30pm next day, you service member just drove from the street onto the car park. When asked it turned out they had only fixed Two hours earlier . It was still dirty and couldn’t be washed as the glue had to settle until next day. Stick to your commitments. More

Took my car in for it's annual check-up. Everyone is so friendly, helpful and wearing a mask. The service is exceptional!! Thank you friendly, helpful and wearing a mask. The service is exceptional!! Thank you More

Excellent service as usual Excellent customer service as usual even with a major pandemic in effect. I am very satisfied with the service as usual they always go above and beyo Excellent customer service as usual even with a major pandemic in effect. I am very satisfied with the service as usual they always go above and beyond. All the Staff I dealt with were professional, thorough and friendly. I will definitely return for any needed service. Thanks again Dave and Nick...Awesome job! More

The only place I'd bring my Mercedes to! They have great technicians and service advisors. If you want the best of the best service, request Christian Rosier or Jerry Wong to work on your car. Jimmy Ho and technicians and service advisors. If you want the best of the best service, request Christian Rosier or Jerry Wong to work on your car. Jimmy Ho and Anthony Jayakoddy are great service advisors. They've worked on my car in the last 2 services and the car is perfect. The only place I'd trust for my car to be serviced at! More

SL550 Repair Autobahn set my appointment promptly, and provided loaner. Service adviser Johnny Lam kept me informed of the work performed. Car was ready when promi Autobahn set my appointment promptly, and provided loaner. Service adviser Johnny Lam kept me informed of the work performed. Car was ready when promised. I would definitely used Autobahn to service my MBZ. More

would not honor mercedes benz mailer flyer for $75 credit offered for airbag replacement. when the recall fliers first starting coming out, I would call then be told no airbags yet. a waste of time so I stop offered for airbag replacement. when the recall fliers first starting coming out, I would call then be told no airbags yet. a waste of time so I stopped responding to the fliers until the $75 credit showed up. I told the person when I made the appointment that I had a flier and they said to bring it in. when I get there and present it, the service rep says it may be expired although there is no expiration date on it except 75 days after receipt. he then provides a printout to dealers saying that the offer the expired last year but which also said it expires 75 days upon physical receipt by customer - I had received it only a month or two ago. Dealership directed me to call mercedes benz corp. when I call corp, said it was up to dealership to honor. then mercedes benz rep stated he would get me $50 credit. In the mean time, received an unsolicited quote for $11k for other repairs the dealership stated my car needed. hard to trust the integrity of a dealership with $11k worth of repairs when they won’t honor an $25 difference. More

Both Jack and Joshua were Very efficient and responsive to our needs and explained the work required meticulously. The work done to the car is satisfactory. to our needs and explained the work required meticulously. The work done to the car is satisfactory. More