Autobahn Motors - Service Center

There is a problem with resetting my car clock after my service. It unfortunately happens every time I go in for service when the battery is disconnected. Four times now and counting. The story i get is t service. It unfortunately happens every time I go in for service when the battery is disconnected. Four times now and counting. The story i get is that the software Has to be reset for the clock and its a big deal to do this. But then it seems there is some techie who knows how to do it and its not really a big deal at all just a lack of knowledge by those doing the service. So now I am waiting to get it fixed once again. This means at least another trip to the dealer. Give me a call when you find the guy who can help make this right with the dashboard clock for a 2009 550 S. Thank You! Also I have to report another incident nthat occurred. I got locked in the dealership at closing and could not get out! Had to call the police who came, did not have a key and could not reach anyone at the dealership to open the gate. Could really not believe this happened. I like the people but sorry t=but i have to rate this a bad experience in service. More

Great customer service, Mark Nissen, my service advisor was very attentive and helpful. He explained to me the details and fixed the issues that I was not able to get done at other dealership. Thanks Mar was very attentive and helpful. He explained to me the details and fixed the issues that I was not able to get done at other dealership. Thanks Mark! More

Autobahn and my service advisor, Johnny Lam, made my service so easy today. Thank you for getting my car done as quickly as possible while still adhering to Covid protocols. At every step, employees wer service so easy today. Thank you for getting my car done as quickly as possible while still adhering to Covid protocols. At every step, employees were efficient and courteous. More

Impeccable facilities and service. Facility is easy to access and very clean. Loaner car was clean and process easy for check out and in. Service was great! Staff so professional and yet friendly and of c access and very clean. Loaner car was clean and process easy for check out and in. Service was great! Staff so professional and yet friendly and of course knowledgeable and helpful, all my questions were answered. COVID-19 precautions put in place were awesome and I felt safe at all times. More

Not very happy with your service. Brought in car due to recall sunroof. Was not notify when job was done. Had to call dealer-terrible! recall sunroof. Was not notify when job was done. Had to call dealer-terrible! More

You guys are the worst. You were disrespectful to my wife and daughter. Your team questioned why we brought our cars in, saying our cars where not part of the US Dept of Transportation recall, despite our ge and daughter. Your team questioned why we brought our cars in, saying our cars where not part of the US Dept of Transportation recall, despite our getting two official reminders to take action. More than that, shame on you for using the USDOT sunroof recall to try and sell a host of unrelated products and services and not try to fix the problem. I get that the dealership wanted the serial number on the edge sunroof for its records, and couldn't open it. However, that was not needed to perform the simple multi-point test using suction cups to see if the glass's adhesion would fail (the reason for the recall) at set amount of foot pounds of pressure. I am shocked that wanted to sell me a sunroof diagnosis for $500+ instead of doing your job. To be clear, what you are doing is putting cars back on the road that could cause an accident. This is inexcusable. More

My first service on my Mercedes since I bought it a year ago, Autobahn Motors was extremely efficient and professional, experience was excellent, and car completed on schedule. ago, Autobahn Motors was extremely efficient and professional, experience was excellent, and car completed on schedule. More

5 star service. Friendly advisor, expert technician, 5 star service. Friendly advisor, expert technician, quick response time. nice environment. Ralph is a great guy to work with. Super friendly a 5 star service. Friendly advisor, expert technician, quick response time. nice environment. Ralph is a great guy to work with. Super friendly and knowledgeable with a quick response time. More

Joshua Cassettari my service advisor was Knowledgeable and Professional , I’m very happy with the results of my car. He makes my day ! Thanks to him and Professional , I’m very happy with the results of my car. He makes my day ! Thanks to him More

Seamless and well organized The service department is very customer service oriented and it shows in every detail of the experience. Every one is pleasant and efficient and Ji The service department is very customer service oriented and it shows in every detail of the experience. Every one is pleasant and efficient and Jimmy Ho one of the Service Managers is great! More