Autobahn Motors

New AMG needed special attention- Autobahn Svc Delivered My new C63AS had an intermittent "hard shift" issue. Having owned many AMG cars over the past 10 years, I knew it was just not right. The Service team My new C63AS had an intermittent "hard shift" issue. Having owned many AMG cars over the past 10 years, I knew it was just not right. The Service team lead by Brandt is the best. My advisor Juan met with Brandt a couple of times to discuss my concern and met with me to discuss the ways to reproduce the problem. Jaun had two different techs do ride alongs with me for as long as it took to experience the hard shift so they could work with AMG on a solution. Brandt then spoke with AMG drivetrain engineering on my specific issue to make sure we had all the bases covered. They car has come back and it shifts like butter...very pleased with the attention to detail and communications to make sure I am completely satisfied with all aspects of high performance in my new convertible pocket rocket. Autobahn even loaned me a brand new E300 to use at no charge while they worked to make my AMG just right. I love everything about the dealership, from David Chao in sales to Brandt and Juan in Service, they really care how my family feels about all of our MBZ cars. I have bought from cars form them because they treat us all as family. Well done team, best regards, Damian Vitale, San Carlos CA. More

Good Job The car was ready when they said it would be ready. Every one I dealt with was professional and courteous. Johnny Lam is simply the best. The loane The car was ready when they said it would be ready. Every one I dealt with was professional and courteous. Johnny Lam is simply the best. The loaner was the same type as the car I owned so there was no getting used to it. Good job by all. More

Excellent I was very satisfied with the service provided. The appointment started on time and the car was ready by the time promised.Shuttle service was also pr I was very satisfied with the service provided. The appointment started on time and the car was ready by the time promised.Shuttle service was also provided. Excellent. More

Excellent service and caring I appreciate professionalism and courteous service and have not been disappointed. My adviser Johnny Lam is simply fabulous. I have always been well t I appreciate professionalism and courteous service and have not been disappointed. My adviser Johnny Lam is simply fabulous. I have always been well taken care of by him and appreciate his professional and courteous assistance. I'll be dismiss if I didn't mention my previous advisers Juan Dominquez and Ed Goworek, they too were excellent. More

Excellent service and professionalism everywhere I felt really happy to have made a decision to buy my car here. The service technician Jose was very professional and courteous. The courtesy shuttle I felt really happy to have made a decision to buy my car here. The service technician Jose was very professional and courteous. The courtesy shuttle was a great perk and of course the location is very convenient in peninsula! Happily recommend this place for anyone. More

Outstanding Service The Mercedes Benz Technician, Clayton Hall, did one heck of a great job fixing up my 1999 SLK 230. It drives like new. He did outstanding work. And S The Mercedes Benz Technician, Clayton Hall, did one heck of a great job fixing up my 1999 SLK 230. It drives like new. He did outstanding work. And Service Advisor Jimmy Ho was also outstanding responding back to my queries with alacrity and completeness. I highly recommend. More

Hello? Am I invisisible? So, I get there for my appointment and check in with the valet. He says to drive into the garage, which I do. I'm literally the only customer and car So, I get there for my appointment and check in with the valet. He says to drive into the garage, which I do. I'm literally the only customer and car in the garage. I get out of my car and wait while several (at least six) customer service agents completely ignore me. This being my first time to this service center, I didn't know who my agent was or where he sat. But no one seems to care that I'm standing by my car for a while while they just play on their phones or computers. So I ask someone where my service advisor is, and he points to a guy and says its the one with glasses and he's busy, so wait. Yes, he's busy talking to two other service advisors for several minutes and when he's done, I'm still ignored. So after five minutes, I ask the same person if there's a reason I'm being completely ignored, and he finally gets the guy to wait on me. Of course,there's no apology or comment about making me wait. I guess the work was done okay,but this wasn't a good start. More

High Customer Service My C300 has only been serviced by Autobahn Motor services because of the trustworthy Service Advisors and high quality of customer care that exemplifi My C300 has only been serviced by Autobahn Motor services because of the trustworthy Service Advisors and high quality of customer care that exemplifies the Mercedes Benz brand. Juan D and Ernie (no longer there) offer sound advise and help me prioritize the work to be performed. The service department is ALWAYS pristine. Juan is responsive to calls and updates me on work being performed. Finally, their car wash ALWAYS makes my car look brand new. Love this place! More

Very pleasant experience buying a new car. I had a very pleasant experience buying a new car at the dealership. Ernesto was very helpful, addressed all my questions and provided a great service I had a very pleasant experience buying a new car at the dealership. Ernesto was very helpful, addressed all my questions and provided a great service! W More

Warranty repair The problem in my car w as identified and taken in care , only one problem ....my car was very dusty, I showed it to the car wash attendant and the yo The problem in my car w as identified and taken in care , only one problem ....my car was very dusty, I showed it to the car wash attendant and the youn man took care of it promptly..... More