Autobahn Motors

I had a great experience. The salesperson Vikram was very helpful. I didn’t know what model car I wanted. He answered all my questions and I got the perfect matching car for my needs. I love their service de helpful. I didn’t know what model car I wanted. He answered all my questions and I got the perfect matching car for my needs. I love their service department as well, very helpful people! More

Great Purchase Experience I worked with Kevin Truong (Internet Sales Manager). Low price, courtesy, and transparency are all anyone can ask for. He delivered all of that and m I worked with Kevin Truong (Internet Sales Manager). Low price, courtesy, and transparency are all anyone can ask for. He delivered all of that and more. More

I will never go there again Years ago, I purchased an entry-level Infiniti and had all routine services done at the dealership. I was treated like royalty there, and every time m Years ago, I purchased an entry-level Infiniti and had all routine services done at the dealership. I was treated like royalty there, and every time my car was returned cleaned spotless inside and out. That's when I realized what a difference "luxury" car ownership makes, and it somewhat justified paying those hefty dealership premiums for the same services many reputable shops would do for much less. Buying my first Mercedes a few years ago, I expected an equivalent or even better level of service, and this was a major factor in the purchasing decision. I don't want to tarnish the MB brand, as I don’t know if other dealerships act similarly, and I do love the car itself, but the quality of service at Autobahn Motors is extremely disappointing. This is due to a combination of many things and questionable practices (like pushing unneeded services) that prevent me from ever again giving this place my business. A non-comprehensive list of examples: - It is impossible to get a loaner car there. They do have a shuttle service but the driver has forgotten to pick me up multiple times. - Taking my car in for a routine service, the technician attentively listened to my very minor concern, responded with "We'll check it out" and neglected to mention he’s adding a $900 diagnostics charge and will be keeping the car overnight. - While the car is in service, I'm offered additional services worth over $6000 by text message (including $1092.30 to replace 6 spark plugs?). A lazy, unprofessional, predatory, and frankly insulting attempt to overcharge. - With 32k miles on the car I was told "all tires at minimum bar" and need to be replaced. Since the tires looked fine to me, I politely declined. 10k miles later, prior to going for the next service, I checked my tires and thread measured at 5/32" with wear indicators still intact so there is no way it could have been anywhere near minimum (2/32") 10,000 miles earlier. A flat out insolent lie. - Every time right before bringing the car to the dealership I'd top off my own windshield washer fluid with the brand I prefer, and every time there was an $11.50 "windshield washer fluid" charge on my invoice. The first time, I was naive enough to think my fluid was replaced with some special MB stuff, but a quick check in the reservoir revealed it was the same fluid I'd put in. I don’t care much about the stolen $11.50, but it’s just clearly indicative of systemic lying. - Every time, I let the technician know that the seat memory is not set, and ask to please not mess with seat adjustments or, if they have to, to save the current position in memory first and restore it when returning the car. Every time I get my car back the seat settings are messed up and memory is not set. Minor? … Yes, but super annoying... for some reason only Autobahn Motors personnel thinks this is OK - this never happened to me in any other shop, and I have owned many cars and dealt with all sort of various shops. - The "complimentary exterior car wash and interior vacuum" is a joke - while the exterior wash approaches the quality of a standard gas station automatic carwash, I highly doubt that the interior ever saw that vacuum. Or maybe it gets vacuumed by the same person who's in charge of windshield washer fluid. I've been reluctantly going to Autobahn Motors while the car was under warranty, as the next nearest dealership is 25 miles away. Now, with the warranty expired, and my experiences per the above, I will never go there again, and I will be actively dissuading any other current Benz owners or potential buyers as well. The quality of service is poor and they take advantage of their customers. More

Writing a review here to celebrate Ernesto Gadala (Sales) and Jagdeep (Finance) for the excellent service they provided me with my recent purchase of a new car. Ernesto was very accommodating and found the e and Jagdeep (Finance) for the excellent service they provided me with my recent purchase of a new car. Ernesto was very accommodating and found the exact car of my choice. Explained all the features of my new car. Point of differences as well. You can tell he is passionate and caring about his clients. This was my second Mercedes purchase from this location. First was 20 years ago. Thank you Autobahn. More

I worked with Joseph during the sale. He explained the Mercedes process including trade-in and sonic pricing in detail very well. I was given excellent help by all. Mercedes process including trade-in and sonic pricing in detail very well. I was given excellent help by all. More

outstanding employee I dealt with Mike and had an amazing experience with him. He is very quick in responding back to my Qs and concerns, he is honest and very helpful in I dealt with Mike and had an amazing experience with him. He is very quick in responding back to my Qs and concerns, he is honest and very helpful in getting the car I wanted. More

We had service completed at Audubon Motors in Belmont, CA and they, the parts department apparently quoted us the wrong amount of time that it would take to complete the job. See we had to special order the and they, the parts department apparently quoted us the wrong amount of time that it would take to complete the job. See we had to special order the part first, because our car was just to new a 2020 CLA 250 and was only 24-hours old before some xxxxxx broke in the night before trying to steal whatever he could find. Which was nothing, because we just bought it for our wonderful daughter that graduated with honors from college and had just started her new job. Our Service Advisor Michael quoted us a much higher price and amount of time it would take to complete replacing the driver side window. We replied by saying we were quoted a different and much cheaper price and after conferring with his manager we got the original price that was that was miss quoted to us. On top of that for due to the time it took to get this very new drivers side window from the Mercedes Benz supplier which was three days and our misfortune on the car break-in. They even credited us back the cost of the window which was very generous and kind of them. The total cost was cheaper than our $500 insurance deductible. This type of generosity due to our miss fortune, quick thinking and top notch service deserves my five star rating at this Mercedes Benz dealership. Thank you again Michael Parayo... More

Amazing Experience I purchased a vehicle from Autobahn yesterday and my experience was AMAZING to say the least. I worked with Vikram, who was patient, kind, honest and I purchased a vehicle from Autobahn yesterday and my experience was AMAZING to say the least. I worked with Vikram, who was patient, kind, honest and knowledge. He went above and beyond. I never felt pressure to buy and Vikram took his time to make sure my Husband and I had time on the test drive. He would park all the cars side by side and let us compare the vehicles! Jagdeep in finance was very easy to work with and the whole process was smooth. Usually I hate the process of buying a car but this was pretty pleasant. More

Exceptional Service Exceptional customer experience as you would expect from a luxury car dealership. But they are also down-to-earth. Very businesslike and courteous. Exceptional customer experience as you would expect from a luxury car dealership. But they are also down-to-earth. Very businesslike and courteous. Great value for what you get. One of the things that stick out in my mind is the service writer explains everything clearly and escorts you into the customer service area where he explains transportation options and their waiting area, complete with refreshments. Definitely 5-start service. Highly recommend this dealership! More

Outstanding help in vehicle leasing and purchasing Franz Krieg, my sales representative, went far out of his way to help me. Jagdeep Jhai likewise was of great help in the finance area. Franz Krieg, my sales representative, went far out of his way to help me. Jagdeep Jhai likewise was of great help in the finance area. More