Autobahn Motors

I own a 2012 c250 and this was my first dealership that I've ever taken my car to and it will be the only one I'll ever go to! Autobahn seriously gives you the best service you deserve as a Mercedes owner. I've ever taken my car to and it will be the only one I'll ever go to! Autobahn seriously gives you the best service you deserve as a Mercedes owner.. They take care of your car well, they fix the problem without breaking your bank account, they give you a nice courtesy loaner car AND clean your car before giving it back to you! How awesome is that?! Most trustworthy and honest dealership i have ever been to. 11/10 would recommend. More

Excellent service! Johnny Lam goes out his way to fill up my car needs , it’s always an A plus. Definitely Autobahn is the best!! my car needs , it’s always an A plus. Definitely Autobahn is the best!! More

I was left on the sales floor with little communication after initial contact and test drive with salesmen (2). Finance rep (Ken) was less than cordial. Poor communication between team members. I was made after initial contact and test drive with salesmen (2). Finance rep (Ken) was less than cordial. Poor communication between team members. I was made to feel like I was keeping Ken from an important appointment. And when I asked a question, it was as I was inferior and just wasting his time. More

Did a annual service here at Autobahn Motors. Overall experience is great. Mark is very helpful and gives me recommendations and tips. Will come back for the service. experience is great. Mark is very helpful and gives me recommendations and tips. Will come back for the service. More

Outstanding service provided by Autobahn. All of the repair needed on my car, and other unknown issues about my car was taken care of in a very professional and timely manner. I was 110 % satisfied. Ku repair needed on my car, and other unknown issues about my car was taken care of in a very professional and timely manner. I was 110 % satisfied. Kudos to my advisor, Mr. Ralph Carrasco, and to all of Autobahn service personnel. More

This is my first time writing an online review. I have enjoyed receiving great customer service many times in my life, but my experience at Mercedes-Benz Autobahn Motors in Belmont, CA tops it all! My par enjoyed receiving great customer service many times in my life, but my experience at Mercedes-Benz Autobahn Motors in Belmont, CA tops it all! My partner and I are so impressed with their team (all departments) that I felt compelled to post this review. It took my partner a few days and three visits to the dealership to finally make the decision to purchase her Mercedes-Benz GLA 250. After each educational visit, she would come back home and prepare a list of more questions to ask our salesperson, Vikrom. Trust me, she asked all sorts of questions to make sure that she was making the best purchase decision for her wants and needs. Vikrom was patient and never once made her or I feel rushed or pressured to buy. After she decided to move forward with the purchase, we were connected with Weis in the finance department. Weis did a wonderful job to help secure a very attractive rate for a car loan -- one far more superior than even what our credit union could provide to us. The team at Mercedes-Benz Autobahn Motor is just amazing! Recently, my partner took her car in to get serviced and worked with Ralph. She came home and only had wonderful things to say about him. Ralph spoke with her about the condition of her car in layman's terms. We mortals that do not have auto mechanical experience are unlucky and do not understand auto mechanic jargon, so this was a bonus! He was honest about the test readings and shared with her when/if she even needed to address the results. She truly felt like he cared about her experience and not just "selling." We are so impressed with Ralph and plan to continue requesting him for our maintenance needs. Thanks, Ralph and everyone at Mercedes-Benz Autobahn Motors. You have lifelong customers with us! More

Was pleased with the knowledgeable response to the need to rekey this car. When I picked it up, I was pleased with the efficiency and courtesy of the Service desk staff and the immaculate interior (it nee to rekey this car. When I picked it up, I was pleased with the efficiency and courtesy of the Service desk staff and the immaculate interior (it needed a good vacuuming). However, I don't like upselling for which Autobahn in Belmont is notorious and I suspect many customers have no idea that they may not need the service they are being "sold". More

I bought my very first MB here in 2007, and since then, I have done all my service maintenance/repair here. Satisfied and happy customer, I am! have done all my service maintenance/repair here. Satisfied and happy customer, I am! More

They recommended thousand of dollars of "critical" repairs.. Received second opinion which was repairs that had been recommended were not needed. Autobahn said: Engine Mounts Collapsing - $1,64 repairs.. Received second opinion which was repairs that had been recommended were not needed. Autobahn said: Engine Mounts Collapsing - $1,640.80 - second opinion said not needed. Boot Torn on Ball Joint - $1,217.80 - second opinion said not needed Reseal Front Cylinder Head Covers -$1,576.74 -done under warranty. Now wonder if it was necessary? Gas cap replacement - $116.73 - done by others for $59.33 Josh was "great". Must be a tough job delivering less than ethical information to his customers. More

exceptional service. I was at dealer service department for my car's schedule maintenance. My adviser Joe took care of me very well. He is friendly, very professional and honest guy. Exceptional service. A for my car's schedule maintenance. My adviser Joe took care of me very well. He is friendly, very professional and honest guy. Exceptional service. Also the car loaner department personal is very well trained and provided me the best customer experience. They always answer my questions about latest new arrival with Mercedes family. Plus they took care of my car very well. Service technician know what they are doing. once this place perform a service on my car I don't have to worry about it at all. Work was done on time as promised. Time is very important to all of us and this dealer knows time is money and take care of their customers always. I highly recommend this dealership to anyone. Go with confidence to this place. They don't play games. Very trustworthy place. More