Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Autobahn Motors
Belmont, CA
752 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 752 reviews
July 05, 2021
Joshua in service was very very helpful in every way he made things so smooth and and made me feel very comfortable, I thought he was amazing. made things so smooth and and made me feel very comfortable, I thought he was amazing. More
by Terrykirwan781
Employees Worked With
Joshua cassettari
July 03, 2021
Service advisor was very professional and explained everything. Do not rely on the shuttle service. I called 45 minutes before I arrived at the BART station for a pickup and waited for 90 minutes af everything. Do not rely on the shuttle service. I called 45 minutes before I arrived at the BART station for a pickup and waited for 90 minutes after I arrived at the station. The driver then called and said he was still 25 minutes away. I ended up getting an Uber ride and paying for it myself. If they would have told be how late they are running from the start, I would not have been upset. More
by keithrc
Employees Worked With
Anthony
June 28, 2021
The bad review is based on the customer service I received from Michael Tran after I bought a used 2016 Porsche Cayman from them, but the car sales person who helped me with the purchase Jeremy was g received from Michael Tran after I bought a used 2016 Porsche Cayman from them, but the car sales person who helped me with the purchase Jeremy was great and professional. Simple factual story - I bought a used car from them but found out that the door panel on drivers side was deformed and popping out a day after, I contacted them immediately about this to schedule an appt to have them take a look. My sales person Jeremy was OOO so Michael Tran was assigned to me. Michael Tran does not return my text, and was rude and reluctant to discuss it saying things like "can't you put it back yourself?". I don't believe anyone would spent 54235.24 on a Porsche if they know of this issue beforehand. The following are the argument from Michael: 1. "You bought the car at a discounted price" - The agreed price has nothing to do with this issue, unless you told the customer about it before the purchase and offer incentive, otherwise this is irrelevant to the issue. 2. "We did help you to lubricate door and buckle" - The rattling buckle was promised by Jeremy to be taken care of before I bought the car because the service department was closed on weekends, and I do appreciate the lubrication on the doors when the buckle was addressed. So to recap - I bought a used car from them with this issue on the door panel, I discovered shortly after and contacted Michael Tran about it - they refused to do anything about it and gave me the attitude. Based on the experience, 1 star, don't recommend to buy used car from them. More
by 16Cayman
Employees Worked With
Michael Tran
June 21, 2021
Ernesto made trading in and buying a new car quick and painless. I will be recommending this dealership and Ernesto to friends who are in the market for a new Mercedes. painless. I will be recommending this dealership and Ernesto to friends who are in the market for a new Mercedes. More
by Sandra
Employees Worked With
Ernesto
June 19, 2021
Super easy to make an appointment online! The service was quick and efficient! The staff were also very friendly and knowledgeable. Overall we had a great experience getting our car serviced at Autobahn and quick and efficient! The staff were also very friendly and knowledgeable. Overall we had a great experience getting our car serviced at Autobahn and would recommend to friends. More
by KYC
Employees Worked With
Skip
June 16, 2021
Skip provided excellent service while I was at the dealership to fix a check engine light. Would recommend Skip and the dealership to any MB owner dealership to fix a check engine light. Would recommend Skip and the dealership to any MB owner More
by Richard
Employees Worked With
Skip Vaughn
June 14, 2021
Great experience. Autobahn motors consistently provides outstanding service and great customer communication. I had many issues with my car that Autobahn fixed Johnny Lam my service advisor was excellent outstanding service and great customer communication. I had many issues with my car that Autobahn fixed Johnny Lam my service advisor was excellent More
by mphillips
Employees Worked With
Johnny Lam
