Autobahn Motors

Got a response for the review we've left a few days ago, which seemed to be from the sales manager. He asked that we call and talk to him to address the issue. The number was a "not working" number. We foun which seemed to be from the sales manager. He asked that we call and talk to him to address the issue. The number was a "not working" number. We found his correct number on the website, called, left a message that clearly says what it was about. We have yet to get a call back from him. Not sure if that was just a gesture to claim they care or .... More

Jaime Romero was our sales rep. he was very pleasant and accommodating. We had problems programming our garage door with the car and he went over and above to try and help us. We he was very pleasant and accommodating. We had problems programming our garage door with the car and he went over and above to try and help us. We finally got it to work. The finance manager Albert Gorelik was also a pleasure to deal with. Our only negative was the wait time to see the finance manager. More

I had Great sales experience! The car and the customer service is great. They also have large car inventory and selection. The car and the customer service is great. They also have large car inventory and selection. More

We purchased a certified Mercedes. We presented as very easy going customers. We just trusted the sales person and the person in finance that the car is "certified" and everything has We presented as very easy going customers. We just trusted the sales person and the person in finance that the car is "certified" and everything has been checked. No problem was disclosed at the time of purchase. It is almost one month, and during this time, we have found several issues and non-functional parts on the car, including the "navigation pad", the USB ports (none of which is functional). Additionally, on the day of purchase, the finance took forever to take us in and finish the work. After providing feedback to MB of USA as per the request that was sent to us, no one attempted to contact us and address any problem. That is a shame. More

Great selection of vehicles. Made the buying process very easy and quick. Good transparency on pricing. Made the buying process very easy and quick. Good transparency on pricing. More

Richard Villanueva was our salesman, we purchased a new Electric suv for our family. Richard did not pressure us and made us feel very comfortable during the process! I highly recommend Richard for your ne Electric suv for our family. Richard did not pressure us and made us feel very comfortable during the process! I highly recommend Richard for your next car purchase, and I also Highly recommend Autobahn Motors to anyone who is in the market for a new Mercedes! More

Exceptional service from start to finish! The team at Autobahn Motors was professional, welcoming, and truly focused on my needs. The entire process was smooth, stress-free, and handled with The team at Autobahn Motors was professional, welcoming, and truly focused on my needs. The entire process was smooth, stress-free, and handled with great attention to detail. No pressure—just expert guidance and outstanding customer care. Highly recommend for a premium car-buying experience! More

Great customer service and communication with real expectations. Has the best interest for the consumer willing to help them get to the end goal of a new car. expectations. Has the best interest for the consumer willing to help them get to the end goal of a new car. More

Had an appointment today 2/15/25 at Mercedes of Autobahn for service for my Mercedes A35 AMG Hatchback imported from Canada. When I got there, the service doors were closed. I made an appointment today and for service for my Mercedes A35 AMG Hatchback imported from Canada. When I got there, the service doors were closed. I made an appointment today and the doors were closed? What gives? I walked into the dealership and they said they were open, and I said, well the doors are closed. They replied rudely that it opens when you drive up to it as if I’m not intelligent. How would anyone know that? I’ve been to multiple service departments AND I worked at one during my younger years, and I’ve never seen such a failed marketing tool. I drove right in the and viola, the doors open up. I was greeted by a nicer guy that looked like he was only going to be checking us in. He assigned to us service advisor, Joe Leung. He asked me, “what’s wrong with it?” Well, I put it in the notes! You could have went over with me the list of my concerns. I let him know, and then I got to the part where my suspension squeaks loudly when I go over smaller bumps. He then said, “well it’s because you have aftermarket suspension and it’s lowered.” It’s not even lowered! I work on my cars myself, and I crawled underneath to look to know it’s not lowered. He proceeded to ask his co-worker and said, “yeah that’s lowered by like 2 inches!” Keep in mind that this is an A35, not a GLA35. Joe proceeded to walk me around the dealership to find a similar looking car, CLA35, GLA35, etc, but of course, it wasn’t on the lot. And then I let him know that this should be warranty. He said it’s a Canadian car. I know it is! You didn’t have to point it out! I said I had already checked with my local dealership and they said that it had full factory warranty still, and he said “then why are you here?” Excuse me? I chose this place due to great ratings and I believe that a lot of these reviews must have been bought reviews. I told him that I’m starting to second guess my decision on even going here. Joe even stated that someone had cut my springs! How can you make such allegations when you haven’t even got down there and check? He said he will check with his warranty admin, and he came back saying that they were going to charge me first, then if warranty comes through, then he will refund. No! I want you to check warranty first, and then charge me, but even then, I had already checked that it does have warranty! Throughout the service he was rude, impolite, and doesn’t want to listen to the customer. He kept arguing with me like he knew it all, but in fact, he did not. He kept stating that the car is lowered by 2 inches, and it’s aftermarket. It’s not even aftermarket. I don’t know how long he’s been working here, but someone should re-evaluate his customer service, and this whole dealership in general. This will be the last Mercedes that I will ever buy, and this dealership is a disappointment. More

We had a fantastic experience at Autobahn Motors. Majid, our salesperson, guided us with great care and attention from start to finish. Majid, our salesperson, guided us with great care and attention from start to finish. More