Autobahn BMW

Autobahn Always Has Excellent Customer Service Love Autobahn BMW. The service advisors and technicians are always professional and knowledgeable. Autobahn works around my schedule. I have always h Love Autobahn BMW. The service advisors and technicians are always professional and knowledgeable. Autobahn works around my schedule. I have always had fantastic customer service whether I was buying or just bringing my car in for service. More

Service advisor knowledge and timely diagnosis/maintenance. Knowledgeable staff: Went in for a state inspection and oil service maintenance, and commented that the time-date display went out and asked if they c Knowledgeable staff: Went in for a state inspection and oil service maintenance, and commented that the time-date display went out and asked if they could reset it. The service advisor commented that it might be due to a battery problem and might need to be replaced. This in fact made sense, because I recalled slow engine starts during the week. A good catch... if ignored, more time and cost involved - not good! On a rainy day, had a good outcome... Thanks. More

Fast, Efficient, Friendly Service As always received fast, efficient, friendly service. Autobahn always respects my time and keeps me informed of the status of my car. Friendly shutt As always received fast, efficient, friendly service. Autobahn always respects my time and keeps me informed of the status of my car. Friendly shuttle service that was ready right after I checked in and picked me up at the appointed time. More

Excellent service with thoughtful attention to the customer. Autobahn’s Serice Department is consistently professional. The staff is friendly, accommodating and responsive. The scheduling professional checked ba Autobahn’s Serice Department is consistently professional. The staff is friendly, accommodating and responsive. The scheduling professional checked back in with me to verify my requirements. My maintenance consultant, Chris, was very engaged and responsive as well. The payment process was easy. More

Tires Friendly, safe shuttle... Not always happy with the service as I ask for does not get done. Asked for transmission to be topped off. Not Friendly, safe shuttle... Not always happy with the service as I ask for does not get done. Asked for transmission to be topped off. Not More

Great service, thanks. Friendly service with excellence knowledge make you easy to make decision to purchase. You will not waste time to visit. There are lots of choice to m Friendly service with excellence knowledge make you easy to make decision to purchase. You will not waste time to visit. There are lots of choice to match your requirements. You will happy to make deal with Autobahn. More

Exceptional Great customer service. Quick turnarounds for my vehicle. Great in the every way. The service advisor went out of his way to ensure my satisfaction. Great customer service. Quick turnarounds for my vehicle. Great in the every way. The service advisor went out of his way to ensure my satisfaction. More

Recall The few times I have been there it has always been a pleasure. Prompt and courteous. The shuttle service provided was always excellent and efficient a The few times I have been there it has always been a pleasure. Prompt and courteous. The shuttle service provided was always excellent and efficient also. More

Job well done, and quick, too. Work done well. Delivered as promised. In addition to the regular maintenance service, my vehicle had a few additional items that needed work. It wa Work done well. Delivered as promised. In addition to the regular maintenance service, my vehicle had a few additional items that needed work. It was done timely and efficiently. More

Condescending, Rude, and Slow I bought my car there as a 1 year old CPO service loaner and the first salesman I worked with (I think named Gary) was so rude and condescending and o I bought my car there as a 1 year old CPO service loaner and the first salesman I worked with (I think named Gary) was so rude and condescending and offended me so much that I had to request to work with a different salesman to close the deal. Then, after owning it for about 2 months, I took my car in for routine service. When I picked it up, they'd scratched the car. The service manager (David Powell) tried to make excuses and mentioned, "well it looks like the bumper has already been re-painted...". This made me LIVID as I'd bought the car from the dealership 2 months earlier and expressly asked what work had been done on the car before I bought it (and got it in writing), and this was NOT included. They told me it had only had routine service maintenance. When I called the general manager (Aaron Windes) about this issue, he also made excuses and never apologized. The dealership eventually agreed to fix the scratches. I took my car in and left it. They have now had my car for over a week and are being very sketchy about when it will be done. I have a suspicion that they have wrecked my car and are trying to fix it without me knowing. This dealership is dishonest. Also, when I went in to drop off my car to have the scratches fixed I overheard the service manager (David Powell) being very rude to another customer and refusing to give him anything in writing stating what service the dealership had performed on the man's car. The poor man was so exasperated he was even asking if he could just record David saying that the work was done so he had some kind of record. David flat out refused for no good reason. More