Autobahn BMW

Excellent service I received excellent service, and advice. There was a very close call on some optional service. I was given detailed information, and allowed to make I received excellent service, and advice. There was a very close call on some optional service. I was given detailed information, and allowed to make a decision based on that information. At no time did I believe I was being "up sold". It was clear their focus was safety. More

Great service as usual. Great service from Charlie Smithson and the BMW technicians. Promised time was met or even bettered - that was much appreciated. This is the best s Great service from Charlie Smithson and the BMW technicians. Promised time was met or even bettered - that was much appreciated. This is the best service dept. i have seen, and I'm 88 years old! Les Neumann More

I3 Service Experience I? was able to get in 45 minutes after I? called for an appointment. The service advisor estimated a two hour wait. So I? decided to stay there. The w I? was able to get in 45 minutes after I? called for an appointment. The service advisor estimated a two hour wait. So I? decided to stay there. The waiting lounge is excellent with huge TV’s, drinks, snacks, etc. I? was pleasantly surprised when the service was finished in one hour and the car been washed and ready to go. Overall a good experience. More

Quick & Efficient Quick, efficient, and the customer service rep David Rodriguez was very helpful and easy to deal with. Would have no reservations bringing my car in Quick, efficient, and the customer service rep David Rodriguez was very helpful and easy to deal with. Would have no reservations bringing my car in for service here again. More

Timely and Attentive I arrived at 6:45 a.m. for 7:00 a.m. opening so that I could get quick contact with service manager. The dealership had sometime since my last visit I arrived at 6:45 a.m. for 7:00 a.m. opening so that I could get quick contact with service manager. The dealership had sometime since my last visit changed the service lanes into the service bay and so that although the first customer, two other cars got ahead of me by knowing the new service lane configuration. But as the third customer of the morning, I had a service manager within minutes of driving into the service bay area who had all the electronic record and details about my car and me. I chose not to take a rental car while mine was being serviced. A dealership shuttle had me at my office within minutes of me delivering my car to the service manager. Later that day the service manager called with details of my service and with two additional repair needs that the service had discovered. I authorized the additional items and my car was ready by early morning of the next day and with the cost as quoted by the service mananger in his call to me. My experience with Autobahn service has always been top quality, timely, and attentive. This is my third BMW from Autobahn and my experience has never varied from top quality, timely, and attentive. More

When the car asks for service Very responsive, friendly and informative, timely service. Easy to make the appointment online and comfortable waiting room. A b c d e f g h Very responsive, friendly and informative, timely service. Easy to make the appointment online and comfortable waiting room. A b c d e f g h More

Safety inspection I needed to get a last minute safety inspection. Mike Emery was fabulous getting me in and out so I could go get my new sticker while in town. Thank y I needed to get a last minute safety inspection. Mike Emery was fabulous getting me in and out so I could go get my new sticker while in town. Thank you Mike for a seamless experience. More

Excellent services Dennis provided good services to me. Honest and straightforward explaining the details. I was considering three cars in the beginning. After Dennis’s Dennis provided good services to me. Honest and straightforward explaining the details. I was considering three cars in the beginning. After Dennis’s analysis, I decided to go with his recommendation. More

Exemplary customer service! I was 6 hours late for a service appointment due to my husband's emergency trip to the hospital. My usual service adviser, Charlie Smithson, had just I was 6 hours late for a service appointment due to my husband's emergency trip to the hospital. My usual service adviser, Charlie Smithson, had just been called away on a family emergency when I arrived and Karla stepped right in to help me. She was efficient, figured out the issue and took care of it. She went above and beyond what she needed to do, but Autobahn customers have come to expect that! That's why I've bought 5 cars from Autobahn and always use their service department. Thanks, Karla and Charlie and all your team! Betsy Senter More

Excellent Service is the norm here If you wan to be pleasantly surprised, try Autobahn the next time you need service work. The are closer choices for me, but I prefer to continue to u If you wan to be pleasantly surprised, try Autobahn the next time you need service work. The are closer choices for me, but I prefer to continue to use Autobahn. More