AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Great service and quick work. Nice folks and very friendly to deal with. Great job friendly to deal with. Great job More

They tried to fix my issues with my new car but has to go back other than that was Grest back other than that was Grest More

They went above and beyond to track down and fix a issue with my Ram! with my Ram! More

They have always been courteous and determined to fix whatever is wrong with my car.....I would recommend them to anyone in need of car repair or maintenance. whatever is wrong with my car.....I would recommend them to anyone in need of car repair or maintenance. More

Very friendly and always a pleasure to do business with. Service department always goes above and beyond to meet my needs. Service department always goes above and beyond to meet my needs. More

Great serviceThey covered every problem I had fixed them Great service They covered every problem I had fixed them all. Awesome service Very friendly Great service They covered every problem I had fixed them all. Awesome service Very friendly More

Prompt and courteous. Answered my questions without making me feel like an idiot. Will definitely schedule further service here making me feel like an idiot. Will definitely schedule further service here More

The cashier, Claudia, was extremely pleasant and very helpful. Sadly, the rest of the AutoStar service experience on this occasion rated no stars. I arrived with my towed vehicle late Friday afternoon helpful. Sadly, the rest of the AutoStar service experience on this occasion rated no stars. I arrived with my towed vehicle late Friday afternoon and the service rep immediately made me feel unwelcome. I explained that the SKIM warning light was showing steady on the dashboard and that the car was stalling as soon as it was started (typical of a SKIM failure). The rep took my details and said he’d try to get to it Monday. I asked about a loaner, a rental, or a ride home (the AutoStar website offers car rental) but the rep dismissed those ideas in short order and I set about walking the four miles to my home, carrying my two heavy bags and under a blazing sun (no Ubers or taxis out this way for Friday happy hour). Late Monday the rep called to say that the problem was not the SKIM but the idle air control and the fix would be “$750 out the door,” as he put it (plus a three-day wait for parts). This didn’t sound right to me – there had been no signs of any idler problem prior to the SKIM light coming on and, after checking with a couple of my mechanic pals, I decided to tow the car to another shop. The car arrived Tuesday evening and was fixed by Wednesday afternoon. When the second shop plugged in the DRB-III scanner, only one fault code came up: P1685, which is a SKIM fault. A new SKIM and new keys and the car is working perfectly (with, of course, zero idle problems). I don’t know what kind of special diagnostics AutoStar uses but they really shouldn’t be charging $109 for the mis-diagnosis in this case; and a little CRM training for the service rep might not be a bad idea. I haven’t mentioned the rep’s name intentionally: I sincerely hope that his reflection on this issue helps him to become a better and more considerate agent for AutoStar. More

Great staff and service department very friendly and helpful and curteous! helpful and curteous! More

Thomas did a great job. 20 minutes in and out for inspection . I encountered friendly, competent employees! inspection . I encountered friendly, competent employees! More