AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Prompt and courteous. Answered my questions without making me feel like an idiot. Will definitely schedule further service here making me feel like an idiot. Will definitely schedule further service here More

The cashier, Claudia, was extremely pleasant and very helpful. Sadly, the rest of the AutoStar service experience on this occasion rated no stars. I arrived with my towed vehicle late Friday afternoon helpful. Sadly, the rest of the AutoStar service experience on this occasion rated no stars. I arrived with my towed vehicle late Friday afternoon and the service rep immediately made me feel unwelcome. I explained that the SKIM warning light was showing steady on the dashboard and that the car was stalling as soon as it was started (typical of a SKIM failure). The rep took my details and said he’d try to get to it Monday. I asked about a loaner, a rental, or a ride home (the AutoStar website offers car rental) but the rep dismissed those ideas in short order and I set about walking the four miles to my home, carrying my two heavy bags and under a blazing sun (no Ubers or taxis out this way for Friday happy hour). Late Monday the rep called to say that the problem was not the SKIM but the idle air control and the fix would be “$750 out the door,” as he put it (plus a three-day wait for parts). This didn’t sound right to me – there had been no signs of any idler problem prior to the SKIM light coming on and, after checking with a couple of my mechanic pals, I decided to tow the car to another shop. The car arrived Tuesday evening and was fixed by Wednesday afternoon. When the second shop plugged in the DRB-III scanner, only one fault code came up: P1685, which is a SKIM fault. A new SKIM and new keys and the car is working perfectly (with, of course, zero idle problems). I don’t know what kind of special diagnostics AutoStar uses but they really shouldn’t be charging $109 for the mis-diagnosis in this case; and a little CRM training for the service rep might not be a bad idea. I haven’t mentioned the rep’s name intentionally: I sincerely hope that his reflection on this issue helps him to become a better and more considerate agent for AutoStar. More

Great staff and service department very friendly and helpful and curteous! helpful and curteous! More

Thomas did a great job. 20 minutes in and out for inspection . I encountered friendly, competent employees! inspection . I encountered friendly, competent employees! More

The initial check in was very efficient and friendly. My car was ready sooner than expected and the problem was immediately repaired under the remaining warranty with 0 charge/cost. Also escorted to my car car was ready sooner than expected and the problem was immediately repaired under the remaining warranty with 0 charge/cost. Also escorted to my car on in the parking area. More

Outstanding in every way. Easy schedule and check in. Courteous and friendly service. Outstanding dealership. Courteous and friendly service. Outstanding dealership. More

The staff is friendly and welcoming and knowledgeable of my vehicle. The work required is explained before and after the services were completed. Highly recommend my vehicle. The work required is explained before and after the services were completed. Highly recommend More

Best experience!!! Never once did I feel rushed and explained everything. Can’t wait to send him my referrals thank you Jorge you are appreciated explained everything. Can’t wait to send him my referrals thank you Jorge you are appreciated More

Always great service, customer friendly and quick. Whether service or shopping for a new car I know I am in good hands and will be taken care of Whether service or shopping for a new car I know I am in good hands and will be taken care of More

A nice dealership to shop for a new vehicle. Friendly staff and excellent service. They went above and beyond taking care of my Jeep Grand Cherokee when it was due for service. staff and excellent service. They went above and beyond taking care of my Jeep Grand Cherokee when it was due for service. More