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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
324 Reviews

324 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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August 31, 2022

Great customer service and communication. Very helpful and friendly staff. Would use again for sure. More

by Lpd0719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eckert
Sep 01, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

August 28, 2022

Auto star was very helpful professional and did a wonderful job doing a recall check on my Dodge Charger. The work was done quickly and I was made very comfortable as I waited on the repair. I didn’t More

by geraldganderson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eckert
Sep 01, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

August 25, 2022

Eric greeted me upon arrival, inquiring about my needs. He kept me updated during the service process and was very helpful, setting up a future appointment for further service. The waiting area is clean More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
July 25, 2022

Very nice and efficient. Everything was done in timely manner. I will be back in the future. More

by thompsonmichelle0420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eckert, Laura Sanders, Torie Smith
Jul 28, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

June 27, 2022

WENT IN FOF SERVICE. VERY FRIENDLY AND FAST GOT MULTIPLE CALLS TO UPDATE THE PROGRESS AND LET US KNOW AS SOON AS WE COULD PICK IT UP More

by OWENSMATTHEWF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Drye, Chris Eckert, Jonathan Forfa
Jun 28, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

June 19, 2022

Courteous Staff, but it took almost all day to have oil changed and tires rotated on two vehicles. More

by robertebradley
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Robert, Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

June 18, 2022

The service department staff did a great job of keeping the service time quick so no long wait for an oil change and tire rotation. The staff was courteous and friendly. More

by TC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

TC, Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

June 08, 2022

they treated me like I was invisible NO CUSTOMER SERVICE at all I will NEVER go back More

by janejennings3827
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Eckert
Jun 13, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Jane, We sincerely apologize that you did not have a great experience with us. Thank you for your feedback. We do our best to provide excellent customer service, and we apologize if things did not work out. If there is anything we can do to try and differ your opinion, please do not hesitate to contact us at csiautostar@autostarusa.com.

May 20, 2022

Took my vehicle in to have the A/C fixed. Was told it would be $140 just to diagnose the problem and none of that would go toward the repair. Never found the leak and charged me $230 to add r More

by Jostephe6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know name
May 23, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Jostephe6, We sincerely apologize that you did not have a great experience with us. Thank you for your feedback. We do our best to provide excellent customer service, and we apologize if things did not work out. If there is anything we can do to try and differ your opinion, please do not hesitate to contact us at csiautostar@autostarusa.com.

March 31, 2022

Extremely knowledgeable and helpful staff. Explained all that they did and what else might need doing. Efficiently worked and had my truck in tip-top condition in no time. Very friendly fo More

by ljs72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Drye, Chris Eckert
Apr 01, 2022 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

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