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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
324 Reviews

324 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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June 18, 2023

Communication on status of vehicle as well as details on payment was very poor. Quality of work was good. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

JIm, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 17, 2023

They did some work, then had me pay for a part they had to order, haven’t heard from them since. More

by bob-bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Bob, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 16, 2023

Easy to get an appointment, easy to work with. Job finished in time mentioned. That's why I bring my Jeep to you rather than Fields Jeep where I bought it. More

by kelly.pikespeak
Recommend Dealer
Yes
Employees Worked With
Erik
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Kelly, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 15, 2023

In and out. No wait time, excellent service and staff was awesome along with service dept More

by doralee68@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Bare, Jaylynn James
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Doralee, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 15, 2023

The sales department is very reliable but the service department is lacking. I have a 2020 Ram 1500 pick up truck and i have a water leak around the back window. Autostar has had my truck on two differen More

by MRHUDSON62489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Austin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Klien
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MRHUDSON, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 14, 2023

James at Autostar was a great person to work with. Autostar was able to get me in when others could not and we’re able to take care of my truck! More

by David Belzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

David, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 14, 2023

Nice people-fair and accurate in pricing. First dealer who hasn’t “tried” to rip me off just for being a lady. James in service is awesome. More

by INFO@ASHEVILLEBEECHARMER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Bee Charmer, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 13, 2023

Never addressed my initial questions on several occasions. Work sloppy. Left tools, loose parts. Never cleared codes. More

by MARSHALLPB
Recommend Dealer
No
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Marshall, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 13, 2023

Got it diagnosed same day it was towed in. Called me same day. Checked with my warranty company for coverage. One day to get part. More

by Jchalifour
Recommend Dealer
Yes
Employees Worked With
James
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Jchalifour, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 11, 2023

Excellent and fast service. The rep mike was great courteous and very helpful. Thanks again. More

by CAROLINALABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

CarolinaLabs, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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