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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center
Hendersonville, NC
324 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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324 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center
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September 11, 2024
DO NOT have your jeep serviced done here! 30 years of experience and can't find a bad ECU wire harness that controls sensors codes of oil pressure , throttle body ... They will replace eve 30 years of experience and can't find a bad ECU wire harness that controls sensors codes of oil pressure , throttle body ... They will replace everything associated to the problem to collect money for parts not needed. 4 tries later and like we said bad wire to the ECU unit would've fixed it the first time. Hopefully they will own up to mistake and issue a refund for faulty charges. More
by ginnbike
June 14, 2024
Avoid this place at all costs! !! I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts !! I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts for it. I took it in on Wednesday and asked if I would have the car back that day as I have a seizure dog and cannot be without a car incase he starts clustering. I was assured it was a one day job. I get a call a few hours later saying the broke a bolt getting the alternator out and that they needed to order a timing cover and would have it Thursday late afternoon and I would have my car back today. I call this morning to make sure they will have it ready and am now told that the part didn't come in and that it is on a national backorder and they can't tell me when they will have my car back to me. I advised that I need a vehicle in the meantime and was told they don't participate in a replacement vehicle program and I would need to call Mopar. I called Mopar and they advised the dealership is responsible to provide a loaner vehicle or rental which AutoStar is refusing to do. So now I have no car (but still have to make payments), nor do I know when I will have a car as they can't get the replacement part that they broke. The service manager advised this is a common occurrence with the bolts breaking. So why would you not be sure you could get the parts to replace this common occurrence before you take someones car in and cause it to be undrivable. I have had this car for almost four years and have never had an issue and now I am without a car for the unforseeable future due to a safety recall and neither the dealership or the manufacturer are making this right??? And right at the time I was shopping around for a new Charger. Guess I will avoid not only this dealership but Dodge or anything Mopar all together if they don't even stand behind their recalls and can somehow justify leaving someone without a car and without any answers on when they will even have a car back is unacceptable. Their lack of concern is disgusting. Beware if you have a Mopar vehicle prior to taking it in for a recall as the lady at Mopar told me that a number of their parts are on national backorder with no projected date as to when they will have them in stock. More
by harleykg66
Employees Worked With
March 14, 2024
James is always a pleasure to work with. Would not take my care anywhere else! Would not take my care anywhere else! More
by SESSOMSGREG
Verified CustomerEmployees Worked With
February 21, 2024
I was treated very well and informed of every single item on their list. The waiting room is comfortable and has beverages available - snacks are in a vending machine. I can prepared with a coffee and my hea on their list. The waiting room is comfortable and has beverages available - snacks are in a vending machine. I can prepared with a coffee and my headphones. It was a great experience. More
by amy58
Employees Worked With
February 20, 2024
Dependable, friendly, and prompt best describes my experience with Autostar and will continue to go there in the future experience with Autostar and will continue to go there in the future More
by crunchyfrog60
Employees Worked With
February 19, 2024
Difficult to find water entry leak on a 2023 wrangler. They figured out the problem and just waiting for the part to come in to finalize the repair. Prompt service They figured out the problem and just waiting for the part to come in to finalize the repair. Prompt service More
by Jeep wrangler
Employees Worked With
February 17, 2024
Easy to make a appointment service advisor was great was quick and easy thanks for taking care of my van quick and easy thanks for taking care of my van More
by JOHNOLSEN2002
Employees Worked With
February 17, 2024
The staff was very friendly and helpful. Service was completed in a time manner too Service was completed in a time manner too More
by j.woodruff07
February 16, 2024
Jacinto was clear and exact on when I could get my oil change done. Upon dropping the car off, he was exact with how long the oil change would take. change done. Upon dropping the car off, he was exact with how long the oil change would take. More
by JDS956
Employees Worked With
