AutoStar Chrysler Dodge Jeep Ram of Hendersonville

2015 Ram 2500 Saul Metcalf was the salesman in new car sales Jody sales manager has sold us cars before. Saul took great care of us and we got a great deal on a 250 Saul Metcalf was the salesman in new car sales Jody sales manager has sold us cars before. Saul took great care of us and we got a great deal on a 2500 ram. More

They rip you off everything This was one of the worst experince i had with a dealer in awhile. They lie and rip people off. They lied about the price of the vehicle and got me a This was one of the worst experince i had with a dealer in awhile. They lie and rip people off. They lied about the price of the vehicle and got me a different loan for it. More

top shelf! I was looking for a Dodge Ram Promaster and found these guys on carsguru. Best find I have had in a long time! They helped to keep the interest rate I was looking for a Dodge Ram Promaster and found these guys on carsguru. Best find I have had in a long time! They helped to keep the interest rate down, took off several hundred dollars and made the process easy as pie. I have average credit yet they were able to get my rate as above. Mike and Jim were a pleasure to work with! They stayed in touch with me for over two weeks working hard to provide me with the best possible deal and experience I have ever had with buying a new vehicle. My wife and I drove up to Ashville from Charleston, Mike picked us up at the airport and before we knew it we were on the road with our new truck. Fast, honest and competent is but a few words I have for our experience. Highly recommend them! More

I feel I was ripped off by Hendersonville Jeep Chrysler Bought used vehicle from Ray Ballard . Picked it up on 29 Aug. 2014. Ray charged $500.00 documentation fee. Took paperwork to DMV to get tags. DMV sai Bought used vehicle from Ray Ballard . Picked it up on 29 Aug. 2014. Ray charged $500.00 documentation fee. Took paperwork to DMV to get tags. DMV said title had not been put in my name. She ask what the 500 dollars was for? I said documentation fee. She said no documentation had been done, as to putting vehicle in my name. She then said [ they ripped you off. 500.00 is way too much even if paperwork had been done.] I checked with employee at another dealership and told what had happened. He ask if I got fries with it? Joke. Called Ray back and ask why he hadn't transferred title? He said you don't get a title transfer with the 500.00 documentation fee. You have to do leg work and pay extra at DMV. I ask Ray to put in writing what the 500.00 was for. He refused. More

I was shopping for a new Jeep Wrangler. I have seen major discounts from the Spartanburg Jeep across the state line. I went to a much larger store down there and was impressed by the size and selectio major discounts from the Spartanburg Jeep across the state line. I went to a much larger store down there and was impressed by the size and selection of the store. The people all seemed very nice, until they wouldn't honor the price they had on the internet. I was told that I had to turn in a leased car, which I don't have and was supposed to have retired from the military. This was not in the internet price or description. I felt embarrassed and the salesperson was uneasy about the transaction also. I went to my local dealer and met the General Manager, Rhett Blanchard. He listedened to my concerns and helped me find a Jeep that I wanted at a price I could live with. Mark Young was my sales person who really helped my paperwork and financing. Bottom line, if the prices seem too good to be true on the internet, they probably are. I am going to tell everyone I can about the sales tactics of Spartanburg Jeep. More

My fiance and I purchased a 2011 Lexus IS 250 from Hendersonville Chrysler Jeep Dodge used lot on 10/12/2013. When we first test drove the car, Mike kept changing the conversation when we asked about Hendersonville Chrysler Jeep Dodge used lot on 10/12/2013. When we first test drove the car, Mike kept changing the conversation when we asked about the carfax. I asked him where the car was from and he said that it was from Florida, that a friend of his owned a car lot down there and he had brought the car here to fill up his lot. When asked what was on the carfax, his response was "a bunch of ink haha." The entire time Mike used excessive profanity and at one point even discussed that his brother used vin plates to do all kinds of shady things. He let us take the car for nearly 5 days on a dealer plate with no payment, which we thought was strange considering this was a $30,000 car. We took a check to him on the 12th and received our 30 day temp plate. It was getting close to the expiration date on the tag and we still hadn't received our permanent plate. so I decided to give the dealership a call to make sure that they sent the tag to the correct address. The lady with title work called me back 2 days later and informed me that they had still not received the title from the previous owner. Apparently they took the car in on trade without getting the title. The lady told me that they had contacted the previous owner numerous times to give her a reminder about the title. I asked the lady what I should do when my tag expired and she said that they would give me another dealer plate to run on the car until they can figure out the situation with the title. I decided to call the DMV to see what I should do and in the state of North Carolina it is a legal to sell a car without having the title especially from a dealership. I then contacted the Credit Union where the car was financed. The loan officer told me to return the car and get my check back for the vehicle. When we addressed the dealership with this issue it immediately became a fight. I then decided to run my own carfax and I was totally shocked. The car was not from Florida, it was from Kentucky and it had been involved in an accident that resulted in the entire back and half of the passenger side being replaced less than a month before we bought it. My fiance called Jason (supposedly some type of manager) at the dealership and demanded that they give us a check made payable to the Credit Union when we returned the car. Jason told my fiance that he was not going to give him a check to go buy his crack with. He completely disrespected and degraded my fiance by addressing him as some "drug addict." After 2 full days of a constant battle between us, the bank and the dealership, they finally cut us a check to pay the car off. When we returned it we dealt with Rhett Blanchard, the General Manager. He was completely rude and disrespectful to us. I would never refer my worst enemy to this place. We have filed a complaint with the BBB and the License and Theft Bureau so it is in their hands from here. More