AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Customer service was horrible. Waited 2 hrs. & 15 mins for a oil change & tire rotation. Brought back a flat tire and oil cap was broke. I guess they thought I was not going to chec Waited 2 hrs. & 15 mins for a oil change & tire rotation. Brought back a flat tire and oil cap was broke. I guess they thought I was not going to check my service. Check behind these guys!! More

Used vehicle Eddie our sales person was great. We got to talking because we had to wait for the service people to look at a radiator leak in my Jeep. I asked hi Eddie our sales person was great. We got to talking because we had to wait for the service people to look at a radiator leak in my Jeep. I asked him if I could look on the computer with him and look at used vehicles they had available. I found two in Hendersonville that interested me. Then he said I have one here you might really like and lt is not listed yet would you like to see it? I am now the proud owner of a 2015 Jeep Grand Cherokee. Very good sales person,(Eddie Bussard) and service department.. More

Extremely unprofessional! I brought my car in on a Friday morning because the check engine light kept coming on an I was losing power in it. Took it in, and they found a couple I brought my car in on a Friday morning because the check engine light kept coming on an I was losing power in it. Took it in, and they found a couple of other things wrong with it, but REFUSED to run the tests I asked for to find out the main issue. Then, when I called this morning to check on it (Tuesday morning), they got mad that I asked why they haven't done it. We just decided to go pick the car up and take it to someone else. When we got there, Greg Zecher (them man I also spoke on the phone with) actually raised his voice at us because we didn't want them to do the work on the car. I was so taken back by the lack of professionalism and customer service with this establishment. Greg Zecher is the assistant manager of the office. This man should never have been aloud to have a position with the attitude he brought. More

Great Service These folks know how to get the job done in a quick and timely fashion. We put a lot of miles on our cars due to a service route we run. These folks know how to get the job done in a quick and timely fashion. We put a lot of miles on our cars due to a service route we run. More

don't get repairs here!!!!!!!!! First I got my truck taken here for an electrical issue. They told me that it was my ECM and that the repair bill was $3500. I didn't believe the ECM First I got my truck taken here for an electrical issue. They told me that it was my ECM and that the repair bill was $3500. I didn't believe the ECM was the issue so I got it towed to another place to get it repaired. They replaced a simple wire harness there charged me $200 and it runs fine! While this dealer wanted to try and charge me $3500. But I did let them do the alignment while it was there. The first time they gave it back to me the steering wheel was off my 90 degrees, took it back they straightened it out and then it was pulling right. Took it back 2 more times they still didn't get it right!!!!!! Finally had to get insurance involved and had them pay for another dealership to do the job they couldn't. More

Worst attitudes in NC!!!! First thing you feel is that you stepped in a funeral! Long faces, grumpy people, even the young employees are dragged down by that grumpy old **** th First thing you feel is that you stepped in a funeral! Long faces, grumpy people, even the young employees are dragged down by that grumpy old **** that is in charge. No exceptions to any emergencies just horrible service straight across the board!!! Take the drive to Skyland if you want to be treated like a human! More

Joy Ride in Customer Car I had these guys work on my 2015 Challenger Scatpack to fix a harness that surrounded the wires for the moonroof. I documented my miles, took a pictur I had these guys work on my 2015 Challenger Scatpack to fix a harness that surrounded the wires for the moonroof. I documented my miles, took a picture of my odometer, and noticed that my car was driven 16 miles. I understand the car may be driven around the shop, or from garage to garage, but not 16 miles. I am so disappointed in this dealership and the quality of dodge vehicles. The most incredible part is the way service and the manager handled the situation by implying my car had to be driven that distance to replace a harness surrounding wires for the moonroof. When I asked the manager why my car was driven 16 miles, he replied with "I don't know what to tell you, what do you want me to do about it?". Unless you want your car abused, I would suggest another dealership for maintenance and repair. More

I received a very rude response to a question about repairs to my Jeep. I was told 'Don't ask us, ask Google.' I have had my Jeep serviced there on several occasions, but my business will be going else repairs to my Jeep. I was told 'Don't ask us, ask Google.' I have had my Jeep serviced there on several occasions, but my business will be going elsewhere from now on. My advice is take your money somewhere else. More