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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
455 Reviews

455 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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December 07, 2023

It was good but could have been better. I felt as if the person who met me in the service bay was irritated and didn't care about my experience at the dealership. He gave me no explanation More

by RYANPAULTITMAS
Recommend Dealer
Yes
Dec 08, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Ryan, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 06, 2023

It was good. Everything was taken care of in a timely and professional manner. Everything was taken care of in a timely, efficient and professional manner. More

by Sherry12
Recommend Dealer
Yes
Dec 06, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Sherry12, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 03, 2023

Problem we brought in for is still not working. Second attempt to fix it. Jeep doesn't know how. More

by becky
Recommend Dealer
Yes
Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

becky, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 02, 2023

Very efficient service The service guy I dealt with was professional, courteous and friendly. Thanks More

by RCWILLIAMSJR2256
Recommend Dealer
Yes
Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

RCWILLIAMSJR2256, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 02, 2023

Good experience. No problems. My experience with the service department was good. My experience with this survey is irritating. My wife already spoke with a represent More

by MARKWESTER
Recommend Dealer
Yes
Employees Worked With
Liam
Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Mark, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 01, 2023

I always go to the dealership for service on my vehicle. They know how and make all service appointments less stressful. More

by CHRISDEBROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish
Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

CHRISDEBROGERS, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 29, 2023

Excellent service all done in and out of dealership with in an hour of getting there More

by depotstreetpawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

depotstreetpawn, Thank you for writing a review! We appreciate your business. Welcome to the Autostar Family!

November 23, 2023

The whole team was great from start to finish! I will definitely be back for my service needs More

by FRANKSACOSKY
Recommend Dealer
Yes
Employees Worked With
Brian service advisor
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Franksacosky, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 23, 2023

He communicated everything very well and let me know what was going on every step of the way. I appreciate it More

by jvftuo
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

jvftuo, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 22, 2023

Service completed, but diagnostics took a little longer than I had hoped. Extra screws left in cup holder. Brian was great to communicate with. Truck was parked under fruit tree that made an absolute mess More

by dnorrell
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

dnorrell, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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