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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.3
223 Reviews

223 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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January 19, 2024

I always get my services done and they are always friendly and helpful. They even let me know when I have issues with my vehicle and, are able to explain it in a way I can comprehend. Thank you. More

by libbyladie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Winsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Spooner
Jan 22, 2024 -

AutoStar Chevrolet of Waynesville responded

libbyladie, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

January 16, 2024

Good sales person nice friendly outgoing positive clean honest good customer service good cars h More

by Farmboy35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Ball
Jan 18, 2024 -

AutoStar Chevrolet of Waynesville responded

Farmboy35, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

Jan 19, 2024 -

Farmboy35 responded

I don’t see all of the paperwork that I signed and I am not to happy either that I only had an half of a tank in my new Mitsubishi sports car and not an full tank of gas

January 06, 2024

Great service. Friendly staff, very efficient. Holly kept me updated on my vehicle and it was completed in the time I was provided. More

by DYLAN RATHBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

AutoStar Chevrolet of Waynesville responded

Dylan, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 31, 2023

I have 2022 Chevrolet Traverse 9,000 miles. My battery was dead service techs could not determine what caused my battery to drain and would not replace the battery. More

by lptlanguages
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Riffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

AutoStar Chevrolet of Waynesville responded

lptlanguages, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 30, 2023

Sales was very cooperative during the telephone contacts. It’s very difficult deal across state line and taxes. I’m satisfied with the outcome. More

by data174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Buchwalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath Payne
Jan 02, 2024 -

AutoStar Chevrolet of Waynesville responded

DATA174, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 30, 2023

auto Star canceled my appointment because they need to have my car for several days. Because of work I don't have several day6 back to back to be without a vehicle. I had to reschedule for another time More

by THOMASREAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

AutoStar Chevrolet of Waynesville responded

Thomas, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

December 22, 2023

Very helpful staff members. Requested an appointment and they were able to give it to me. Service is great More

by SCBIANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol
Dec 26, 2023 -

AutoStar Chevrolet of Waynesville responded

SCBIANCO, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 13, 2023

This dealership goes out of their way to assist me. The vehicle is the problem, one electrical glitch after another. But the dealership works to resolve problems, and for that I am thankful. Keep up th More

by TDONSON71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Riffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

AutoStar Chevrolet of Waynesville responded

TDonson71, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 08, 2023

Everyone in service was polite. Greeted by multiple people. Truck was done on time and clean when I got it back. Great experience thank yku More

by JMYERS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Riffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Miller, he saw me and was my salesperson. He came to say hi
Dec 12, 2023 -

AutoStar Chevrolet of Waynesville responded

JMyers16, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 05, 2023

Fast service. Started on time, ended on time. Found additional work on cabin filter and fixed it quickly. Will continue to use service dept for the third year. More

by ehelfers
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

AutoStar Chevrolet of Waynesville responded

ehelfers, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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