AutoStar Chevrolet of Waynesville - Service Center

Very timely and friendly service. Holly was excellent at delivering a pleasant customer service experience. Holly was excellent at delivering a pleasant customer service experience. More

My only experience was with the service department. Robert in service got me in for a transmission replacement really quickly. We were on vacation and our transmission went out on day 1. They we Robert in service got me in for a transmission replacement really quickly. We were on vacation and our transmission went out on day 1. They were able to get our car diagnosed same day as dropped off. They communicated with the warranty company and stayed in communication the whole time. Joy was able to get us a dealer loaner/rental for a day too. This was important as we loved 700+ miles away and had to arrange for a longer term rental. The whole process took just less than 2 weeks. And they kept us informed the whole time. Great experience with the dealership and service department. Just wish it was under better circumstances! More

Easy to work with, timely service, keeps you up to date, and a very good service department and a very good service department More

I had never met a service advisor as friendly, helpful and capable until I met Holly. She did everything she said she would and followed thru on all of it. It was a pleasure meeting and working with her. and capable until I met Holly. She did everything she said she would and followed thru on all of it. It was a pleasure meeting and working with her. She is the best. I would also like to say that the mechanic who performed the service was friendly and competent. I do not recall his name or I would give it. More

Honest evaluation along with timely analysis Would highly recommend the tech who rode with me and his professional opinion highly recommend the tech who rode with me and his professional opinion More

Second time in a row that’s a technician that does. The oil changes has left my oil filter loose and I’ve lost oil with less than 30 miles on it this time. The oil changes has left my oil filter loose and I’ve lost oil with less than 30 miles on it this time. More

Holly was awesome . She is very professional and friendly. She knows her business and is efficient . She remembers about the work that I have had on my vehicle and is She is very professional and friendly. She knows her business and is efficient . She remembers about the work that I have had on my vehicle and is not pushy about future service but keeps me informed on what needs to be done in the future . She is an asset to your company! More

I scheduled my vehicle for two services recently. My waiting period for those two scheduled items was a bit lengthy. I did experience a better overall complement of service personnel compared to th My waiting period for those two scheduled items was a bit lengthy. I did experience a better overall complement of service personnel compared to the crew of a year ago. Everyone was courteous and professional. More

Based on repairs I would have rated it a 5, but based on customer service I am only rating a 4, The service technician that worked on my vehicle this time did a great job, the repair seems to be fixed this customer service I am only rating a 4, The service technician that worked on my vehicle this time did a great job, the repair seems to be fixed this time and working great after second visit. Not put many miles on yet but it is working great so far and no check engine lights etc. The service advisor was not very professional and did not call when stated he would, also the quote was not worked up in a timely manner, after the diagnosis was complete. My vehicle was sidelined and no quote given until the following work day, and he promised after he didnt work up the quote the first day that he would get it first thing the next work day and call me by or before 8:30. no call back and no return of my calls so I drove there and then he finally worked up the quote within a few minutes while I was there. I have been going to this dealership for many years, bought a new car there about 38 years ago and a used one when it was anton cheverolet. I have also had 5 or 6 vehicles there for service and repair within the past 10 years or so. I have never not been treated as non-value customer until this visit. Also when I picked up the vehicle he would not even speak until say anything about my vehicle until I spoke to him, he tried to ignore me. When I went to get in my vehicle I looked back and he was looking out the window then at me and laughing while talking to another advisor. very unprofessional way to treat customers. Like I said this is the only service advisor who has ever treated me this way in many years of going to this dealership. I prefer to deal with people who treat me with respect and as a valued customer. This is not a way to build relationships. This will impact where I take my vehicles in the future for service and repairs. I also just had a transmission replaced a couple of months ago at this dealer and the service technician at that time was excellent at keeping my up to date in a timely manner about the search for the transmission and the repairs. The technician John did a great job on the transmission did excellent also. More