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AutoStar Chevrolet of Waynesville - Service Center
Waynesville, NC
223 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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223 Reviews of AutoStar Chevrolet of Waynesville - Service Center
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March 18, 2023
Very slow service even with an appointment. Took 45 minutes just to take my car to the back. Then I was quoted a price for what was being done but at checkout it was a good bit higher because o Took 45 minutes just to take my car to the back. Then I was quoted a price for what was being done but at checkout it was a good bit higher because of “shop fees”. Maybe you should tell people about those up front. I’m switching service centers. Not the first time prices are different than quoted or it takes hours longer than quoted. More
by MEISHA_THOMAS
Verified CustomerEmployees Worked With
Greg Zecher
March 15, 2023
Always courteous and friendly service. Today’s visit was quick. Wait time was shorter than usual. Today’s visit was quick. Wait time was shorter than usual. More
by SJVANCE
March 11, 2023
Very nice staff and was professionally good on what I came in to have done on my truck came in to have done on my truck More
by TMR0359
October 31, 2022
They must have purged all the reviews from 2022 however I will still attempt to leave one. We sent our vehicle a 2018 Chevrolet traverse to them months ago and had them check for noise in their rear end and will still attempt to leave one. We sent our vehicle a 2018 Chevrolet traverse to them months ago and had them check for noise in their rear end and a noise when the air conditioning comes on. When we went to pick the car up to see what was wrong they said nothing was wrong. Now it has been four or five months later we took a back for the same problems and last week we scheduled with them for today at 1:00 o'clock. After taking time away from our schedules to meet their schedule we showed up on time and was told that the guy that usually checks for noises was out sick and that they were covered up if we could come back on Thursday. I'm not sure if this dealership is going out of business but we've had nothing but poor sales and service from this particular location. The promised oil changes you have to fight for, rotation of tires and then forgetting the locking lugs, and unable to determine cause for concern noises. They could have contacted us prior to us leaving for our 1:00 o'clock appointment and let us know that the only guy that could check on a noise was out sick. I didn't trust anything after the sales experience I had with them and now I trust nothing they say in the service department. More
by carlucci001
Employees Worked With
Benjamin Falke
December 14, 2021
Everyone at this dealership were so professional, kind, courteous. They were able to take a terrible experience I was having with my old car, and turn it into a very caring and good experience buying my ne courteous. They were able to take a terrible experience I was having with my old car, and turn it into a very caring and good experience buying my new Buick. I do appreciate each and every one of them being so kind, and considerate of my situation. I would definitely recommend each of them. More
by emailjoyceburns
Employees Worked With
James Miller,Stan, service department, James Miller
March 02, 2021
We worked mainly with James and and he was very informative. Kept us up to date what was going on. Ron had to take over the next day. He was great and telling us about the car we was interested informative. Kept us up to date what was going on. Ron had to take over the next day. He was great and telling us about the car we was interested in. I would give them both a 5 star. More
by Marge59
January 18, 2021
We had an issue that was very frustrating but Thomas handled the situation very well and I was very impressed with him. There were others there also who were very helpful. handled the situation very well and I was very impressed with him. There were others there also who were very helpful. More
by b2151015
Employees Worked With
Greg Zecher,Thomas Hopey,Will Jackson, Greg Zecher
August 07, 2020
Crooks. Went. There. For. A. Front end. Alignment. My. Truck. Was. Drivable. When. I. Left. It. Wasn’t. When. I picked. It. Up. Kept. My. Hundred. Dollars. I. Took. It. Back. And. Picked. It. Up. In. The. Truck. Was. Drivable. When. I. Left. It. Wasn’t. When. I picked. It. Up. Kept. My. Hundred. Dollars. I. Took. It. Back. And. Picked. It. Up. In. The. Same. Shape. They. Are. A. Bunch. Of. Crooks. I. Wouldn’t. Take. A. Wheelbarrow. There. !!!!!!! More
by Jonathansutton749
Employees Worked With
Greg Zecher, Greg Zecher
June 04, 2020
Jenni is awesome sales lady. Just bought my 2nd truck from her. GM issue with the 2017 they wouldn't fix, so I went to Jenni and she got me into my new truck for $6 more a month. Thanks Jenni! from her. GM issue with the 2017 they wouldn't fix, so I went to Jenni and she got me into my new truck for $6 more a month. Thanks Jenni! More
by lamondcrumpler
Employees Worked With
Greg Zecher,Jenni Rish, Jenni Rish, Greg Zecher
December 16, 2019
Most non caring non profeessional service dept I have EVER . These guys are a bunch of smooth talking smiley faced crooks . Tried to tell me I had to buy extra parts for the job because my parts were seized . These guys are a bunch of smooth talking smiley faced crooks . Tried to tell me I had to buy extra parts for the job because my parts were seized . Went to another service center and asked them if they had any problems getting the parts off They said no, that it was just routine stuff . The first week I went to the Auto Star service, they told me they would have to charge me to take the tailpipes off to get my part changed . Those smiles and words are the equivalent of a robber pulling a gun on you and asking you to hand over your wallet . These guys have no integrity and are overly dishonest, even for a dealership . How many thousands of dollars have these guys stolen over the years for unnecessary service to your vehicles ? Think twice before going here. They will beat you if they can . More
by ktarheels23
Employees Worked With
Sarah Davis
