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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.3
232 Reviews
Call Service Center (828) 452-2842

232 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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August 14, 2023

Service Department has went down hill. I have had issues with my tires not coming in and not being called two times. The wait time is ridiculous. Mike Rich is really good though. He le More

by TOOTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

Tooter, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

August 13, 2023

It was awesome oil change was great not a lot of waiting time in and out More

by COGGINSDAVID64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

COGGINSDAVID64, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 12, 2023

Fast and efficient service. Very friendly and curious. I will continue to bring my vehicle for service there. More

by BLACKMER.JEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

BLACKMER.JEAN, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 12, 2023

They are nice and helpful. They will try to get you out in a timely matter. More

by MITZILARCH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

MITZILARCH5, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 11, 2023

Everything went very well for my service visit at the dealership. I will be going back. More

by AROSS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

Aross7, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 11, 2023

Always keep you updated on your vehicle and tell you if something else needs to be dealt with. More

by SILLYSKEETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

SILLYSKEETER, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 10, 2023

Excessive waiting time for oil change and tire rotation. Need later appointments to reduce wait times More

by KIMMYB5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

KIMMYB5, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

August 10, 2023

The service was very good and we were kept informed when a time issue arrived an taken care of. More

by faybill
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

faybill, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 09, 2023

Always great service and very nice people love doing business with them and would recommend them to anyone for there car needs! More

by Christinaturvin02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

Christinaturvin02, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 09, 2023

Took 2 hrs plus for a simple oil change ,no tire rotation nothing just a oil change. Way toooo long , then did not apply discounts, military also gmc rewards n???? Both items were noted on work order I saw i More

by GDARRAH47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

AutoStar Chevrolet of Waynesville responded

GDARRAH47, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

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