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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.3
223 Reviews
Call Service Center (828) 452-2842

223 Reviews of AutoStar Chevrolet of Waynesville - Service Center

Sort by
September 27, 2023

Cody Beane was exceptionally helpful in resolving a service issue we had. He was wonderful to work with. More

by MOUNTAINMOON23
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Cody Beane
Report | Print
Sep 29, 2023 -

AutoStar Chevrolet of Waynesville responded

MOUNTAINMOON23, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 26, 2023

My visit was very welcoming, friendly check in best of all service tech who informed me when leaving! More

by BOBBYOREAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

AutoStar Chevrolet of Waynesville responded

BOBBYOREAGAN, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 26, 2023

The parts department ordered exactly what I wanted and got it there fast. I went over to pick it up but the worker at the counter was frustrated and mad at the world because she had to do more work than n More

by prg2079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts guy, Jenni Rish, James Miller
Report | Print
Sep 27, 2023 -

AutoStar Chevrolet of Waynesville responded

prg2079, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 25, 2023

Life is good when you have people you can trust to do good work and treat you fairly. Honest & dependable, that's what AutoStar is to me! They have taken great care of all my vehicles for over a decade. More

by ANDY.SHELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 21, 2023

I always receive friendly and competent service at Auto Star. I find them very accomdating. More

by TPSJUDY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish
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Sep 27, 2023 -

AutoStar Chevrolet of Waynesville responded

TPSJUDY, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 19, 2023

This is the worst dealer I have ever dealt with. Holly was horrible and rude, and I will never go back and will not purchase a vehicle from a place that is unable to service vehicles. More

by KYLE.ELLIOTT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

AutoStar Chevrolet of Waynesville responded

KYLE.ELLIOTT0, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 17, 2023

I was disappointed it took longer to fix than anticipated but runs great now. Good job! More

by CHADCOOPER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

AutoStar Chevrolet of Waynesville responded

Chad, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 15, 2023

Excellent service - once you get in. I had to wait over a week to simply get my batteries tested and replaced. My batteries were tested and replaced in about 90 minutes once my service a More

by DON.COY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

AutoStar Chevrolet of Waynesville responded

Don, We appreciate you sharing your concerns regarding the 3% credit card fee you encountered during your recent visit to Autostar USA. We understand that unexpected fees can be frustrating, and we value your perspective. The 3% credit card fee is a result of the processing fees charged by credit card companies. These fees are a standard part of credit card transactions, and we have opted to transparently pass them on to our customers. However, we genuinely appreciate your feedback and want to ensure your understanding of our rationale. We recognize that credit card rewards programs are important to many of our customers. While we do charge the 3% fee to cover processing costs, we are actively exploring options to better accommodate our customers who use credit cards with rewards programs. Your feedback is invaluable in helping us improve our services, and we apologize for any inconvenience you experienced. If you have further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at 828-452-2841. We are committed to addressing your viewpoint and providing you with the best possible experience.

Sep 19, 2023 -

DON.COY responded

I fully understand the reasoning for passing on the charge for using the credit card. I choose not to use debit cards due to the potential issues if they are compromised. My real issue is that I was not informed BEFORE the service was performed that there would be the additional charge. The Chevrolet dealer I normally use has lower hourly rate and does not have an additional charge for using a credit card, so I hope you can understand why I was surprised and frustrated by the additional charge.

September 13, 2023

Good people, helpful sales and service everyone friendly accommodating. Would recommend them to anyone in need of a car or service.. More

by TSHELTON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Hellwege
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Sep 19, 2023 -

AutoStar Chevrolet of Waynesville responded

TSHELTON07, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 09, 2023

Was disappointed that I never rec'd notice that this dealership no longer sells Buick. A bit of a hurdle frontend when I presented a coupon from GM for a free LOF and tire rotation. More

by DWSBUSONTHEBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

AutoStar Chevrolet of Waynesville responded

DWSBUSONTHEBAY, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

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